Reviews of State Employees Credit Union (Loan Agency)

Antonio Vieira

Experiences at St Michael's location have been very Great & when certain transactions were made, they called AND text to make sure they weren't fraudelent! Overall, that's wonderful! Keep up the great work & Thank you!

Diana Perez

Love my bank and my Banlet Jessica in the pic!

Nuevo Mexico1912

I was having issues with the Real I.D act. My license was expired by 2days. I went to this branch beacuse I was doing a job in Santa Fe. I dont like to carry large amounts of cash while traveling. I stopped for cash to buy material. I stood in line, waited my turn gave the teller my account number and amount needed. She pulled the money, counted the money front of me, then told me I couldnt withdraw the cash because my license was expired! I was forced to use my credit card to purchase the material that day. I guess my picture on the computer screen wasnt good enough?

Alexx Gallegos

Awful ......we have been with secu for too long. 15+ years...we have more than 10 accounts between the family. Their website is always down , and even if you have bills that are set up to pay you are out of luck. So if their websites down you can't make changes, so they don't pay the bills and slap you with insufficient funds fees . And if your accounts compromised forget it, you are out of luck they won't help you. I recomend nusenda...stay away from secu unless you like being frustrated and broke!!!

Sharon Tolleson

The NMSECU website is often down. I have had many problems when trying to get a car loan approved. The person there said the computers weren't working. They don't seem to be as professional as other financial service companies in Santa Fe NM.

emerald sky

This place saves & pays. Got to Love it.

Lisa Montoya

I through the drive thru window and they took forever because they only one tell

John R.E.

A 5-Star experience for us. Staff is always efficient at State Employees Federal Credit Union. Two CU Anytime ATMs on-premise are very helpful. Our family also much appreciates State Employees use of the intra-credit union COOP branch banking network. (De Norte FCU recently dropped this benefit).

Teresa Vigil

The tellers are great it's the accounts customer services that is beyond horrible. The notaries, pol. Dealing with stop pymts. Not doing their job, getting past due delinquent notices on loans when accounts are current and then suddenly after 2 years automatic pymts start coming out of my account... to anyone thinking of opening account or giving this credit union ur money. DONT DO IT! BIGGEST MISTAKE EVER!

David Scott

They burned me for my fifty dollar deposit and closed my account without even so much as sending me an email or giving me a phone call. Said it was due to "inactive account", I had called them and asked if there were any penalties for an inactive account and was told "no" not to worry about it. The manager didn't seem care at all that I had lost my deposit and refused to tell me what happened to it..

Richard Marquez

I've been a member since 1979 and only had a savings account as I was not been able to get a checking account. I went in yesterday to update our information as they had it wrong. Because of Erica Gonzales's great customer service & professionalism we opened a checking account and will do more of our banking business with them. Great job Ms. Gonzales!!!

Dennis Ortiz

When you hope for a helping hand, with upper good credit they'll get to you if they're up for it. If is urgent and falls on Halloween or Valentine's day, kiss your Hope's away when needing help fast..When a credit union fails it's customer. The customer moves on..

Violet Miera

Great staff and customer service.

Isabella Rivera

Mark the loan officer is very rude won't work with him ever again

Local Person

Barbara Anchondo has no professionalism, office etiquette and blatantly discriminated me. She came to the desk i was sitting at, didn't even introduce herself and humiliated me. This experience was horrible with Barbara standing over me (disabled person) shouting my private information with her hand on her hip and her tone of voice was so condescending. Really bad service and will not return.

Nadia Tintari

Their customer service sucks , I moved out of state and called to close my account and get my deposit back $50 , spoke with John and told me my account was inactive and they won’t refund me the deposit, I wasn’t notified by email or mail , so John told me the issue here is my problem because I didn’t update the address, That’s the best way you can solve a problem John ? Bad service , DO NOT RECOMMEND THIS CREDIT UNION !!!

Janis McGlone

Thanks to Jackie for helping out both quickly and professionally - well done - you are the best.

Samantha Hendrickson

This location is always friendly and fast. Held accounts here for over 10 years now. SECU is reliable and it feels good to be a member.