Reviews of Granite State Management & Resources (Loan Agency)

Tia Fletcher

Granite State Management made paying off part of my loan so much easier! I now feel more in control of paying off my loans and I think these people loaned ME some more confidence. :-D I would recommend them! They make paying off loans seem much less daunting than it sounds!!! :-D

Leah Burn

So very helpful and kind customer service. They really try to work with you based on your situation and I'm very grateful for all the help I've received to assist me with making payments.

Yuliya Rae

Horrible company with horrible customer service. So disappointed I have to deal with them.

Michael Piana

Consolidated through a associated company, GSMR has been great in servicing my account.

Matthew Spurs

Even though I am still in school, they already are calling in payments. I didn't pay because I'm STILL IN SCHOOL and I called them to explain that, but they reported it and made my credit score drop.

Jessica Dear

GSM&R has been great. Their customer service reps have always been kind, patient, helpful and informative. They've always helped me find the lowest repayment plan possible. My experience with them has made student loan repayment much less stressful than before I consolidated with them.

John Eastman

Horrific experience, this company improperly finances me, costing me my degree, sent a loan to collections without a reason, and now falsely reported late payments on my credit report costing me a mortgage even though theyre paid off! Finance anywhere else, this company is horrible, unfair, and completely careless.

J. Frances

DO NOT GET YOUR STUDENT LOAN FROM THIS COMPANY. What they do is take each individual term (or loan) that you took at school and they report it as a separate loan account, even though you only have 1 payment and 1 account. In other words, I had 5 terms of college and 1 payment to this company, but they reported it as 5 loans even though again I only had 1 bill and 1 account number. Why does this matter? Well as most people in life you will have some financial problems, which I did....one time in 2013. This company made it look on my credit bureau as I was late on 5 payments instead of one, which by the way just cost me a mortgage ....FIVE YEARS LATER!! I wrote a letter to the president of the bank, René A. Drouin and advised him that how he is reporting in unfair and that I had asked for an extension in 2013....and what did I get back??? A canned letter saying too bad and that they never talked to me!! So if you have taken multiple student loans at college (yes I mean the same college) DO NOT WORK WITH THIS COMPANY......... IF I COULD RATE THEM A NEGATIVE 5 I WOULD.

maya hall

I applied for a loan they “claim” they gave it to me but I still have a balance for school and now my credit score has dropped

Joshua Fisher

Tracy was very helpful and walked me through everything I needed. She made my experience so much easier and and stress free!

cole stevens

This company is a complete con I am still in school full time and they are demanding payments that are not due yet (they are threatening mine and my family's credit ratings). I have a parent plus loan services with them to cover my tuition. I go to a pretty large school (about 12,000) students and the issues I have had with this company baffle some of the individuals who have been working at the registrar here for 20+ years. If you can help it borrow from somewhere else. Their phone calls are so ridiculously out of the blue and fruitless, I feel like I am talking to a fake company. I am trying to apply to medical school and the added stress of these issues is absolutely ridiculous. The 5 star reviews on google are undoubtedly fake. If I were you, I would not borrow 5 bucks for lunch from this company.

Kyle Zollo-Venecek

Supposedly better than Sallie Mae, Navient, or any other big lender. Not true.

courtney smith

I would have to agree with having a similar issue. Many times I would have a "successful" online payment along with an email with the payment # and then when I would go to pay the next month I would find out the payment didn't go through and they did not notify me!

Meagan Handley

I've never gotten a call back although I've left several messages. Not super helpful

Artur Trela

Absolutely horrendous experience. Waited forever everytime I called, “issues” with automatic payments, and a payment “sucessful,” can be false and they’ll let you know via mail.

Sheem Almighty

This a fake student loan provider. I advise anybody to go talk to the school they have loans with to ask for the real loaner. Every person that gave a 5 star review works for this fraudulent company. Complete scam and I warned you

Evan LeBras

If your an adult and make payments on time then this company is great. Speaking of being an adult, the company sent me an email saying I had an important message to read in Thier website. Turns out my payments were due even though I was still half time student, due to a transfer between schools. Mix up was solved with one phone call. Borrowing tens of thousands of dollars is not a joke and something you have to keep an eye on, not blame others for when you miss payments or are not up to date on the status of your loan.

Caleb Chelstrom

I have tens of thousands of dollars in fraudulent loans from GSM&R. I am currently trying to dispute these creditors (con artists) through Equifax and Transunion.

Tina Khani

This company makes zero effort to help a person pay off their loaners. I’ve called 3 times to ask them to please re-calculate (re-disclose) my new principle balance so I am paying less interest and every time I call they give me the runaround for why it hasn’t happened. Also, I’ve asked to speak the a supervisor a handful of times and been denied because they are busy. Stay away from this loan management company if you can. They are truly operating under the devil.

Joel Williams

I have a federally subsidized loan with this company, which means I do not pay back my loan until six months after I graduate. Then less than six months after receiving the loan they sent me a letter with a rescheduling of payment SOONER than contractually agreed upon (like moving the goal posts in the middle of the game). When I called the operator, she claimed the college said I fell below full time status. Wrong. Full time units is 12; I have 18. I expect this kind of behavior from a gambling bookie shyster, not a loan company working out of a California State University college financial aid department. To post this, I had to click on a star for the rating. I searched for negative stars but there were none.

Khaliyah Hughes

The school added a loan I didn't need for my first year of college now im 10,000 in debt but I keep getting locked out because my password always acts funny. so then I have to call and all that other stuff. most people I speak with are really nice and helpful but I called like a couple days ago for my new password of course and she was so rude not sure what her problem was .

Erica Krutsch

They continued to charge me interest while processing my final pay off payment, leaving me with an 11 cent balance because they wouldn't let me pay more than was due that day, but took 3 days to process the payment. Talk about screwing people for their last red cent.

jay money

Absolutely ZERO integrity! They did not properly notify me of my loans, no calls, no letters, then they say im delinquent. How am I delinquent on loans I don't even know about?!? These people are trash!

Damian Napo

They do what you expect, give a loan, and you do what you're supposed to: pay it. I had an issue where it billed a different date than my bank, and the woman there spent a half hour on the phone with me (very nice the whole time) explaining why that happens. Turns out, it's a way to avoid interest payments by dating back to before the interest was applied, so the interest is on a lower amount! They effectively lose money, but you pay less, to hats off to them for that. Customer service was really solid and I understand everything better now. I'm very happy with them, and the people who have issues with them seem to be the ones who miss payments... that's not really GSMR's fault, is it?

Jenni Riehle

I have had a great experience with this loan service. They service my federal loans; I have never had a problem. Some of the negative reviews on here are nothing more than a gross incompetence of the borrower.

Steven Moran

TERRIBLE TERRIBLE TERRIBLE!!!!!!!!!!! TRYING TO PAY OFF THE LOAN WITH A CREDIT LINE CHECK AND THEY WONT ACCEPT IT....THEY DECLINED IT BECAUSE IT WAS NOT ASSOCIATED WITH MY CHECKING/SAVINGS ACCOUNT. HOW STUPID CAN THIS PLACE BE NOT ACCEPTING A CHECK IN MY NAME. NEVER AGAIN I GET A STUDENT LOAN THROUGH THIS PLACE, IF THERE WAS A NEGATIVE STAR I WOULD GIVE IT OR EVEN ZERO'S, YES!!!! I GIVE YOU 5 ZERO'S. THANKS FOR NOTHING DOE

Jared Laing

I overpaid a student loan and they have refused to refund any money.

2Chanz .

Does not have a direct email to keep WRITTEN correspondence, when contacted DENIES to communicate through WRITTEN correspondence. Pulled funds from my account late DAYS after I submitted payment, by the time their attempted to pull funds the specified checking account already had less than sufficient funds due to other transactions. Do they expect me to keep funds ready for them 24/7 days after I transferred funds?? This caused my bank to pin me with not just one but TWO NSFs (Non sufficient fees). Because the second time they attempted (WITHOUT my permission or notifying me there wasn't enough funds), there was still insufficient funds. Rookie third tier loan servicer, pay your interest to someone else that actually treats you like a customer.

Danyell VanBergen

If there was a zero rating… That's what I would have given them...people all fall on hard times and yea...I missed a few payments...this companies rigid and unreasonable policies make it impossible to rectify poor credit reportings. It's a really a horrible experience for somebody trying to buy a home years later....I have had perfect payments for going on four years now...but because of a few rough months back in 2013...they are totally screwing with my credit. This is a horrible policy! Shame on you for trying to stand in the way of people trying to better themselves. I even offered to make up those payments now! Customer service agents just kept repeating themselves and telling me to dispute it with the credit bureau. Why would you even advise a customer to dispute reportings you know are accurate....yes let's further advise me to waste my time...that's fantastic! So many people trying to rebuild their lives from the recession back in 2009...and I can't believe that you won't work with me at all....It's a disgrace, it's companies like you that make people wanna stop trying all together.

Chrystean Deck

Customer experience is AWFUL. The way they speak to people is truly horrible, everyone here needs to be retrained.

Lesley Faith

Typical loan service, customer service was nice. Worked with me on my account.

D K

Complete scum bags. Loans for students to get an education and they raise your interest rate every month even if you pay on time. They don't care about giving you money for school and education. They are a bank looking to make money and screw you on interest. Avoid this company. Awful customer service and complete thieves.

Nate Patterson

THESE SCUM BAGS ARE SCAM ARTISTS. MY INTEREST GOES UP DAILY BY RANDOM AMOUNTS. ONE DAY IT'S 6 CENTS NEXT IT'S 21. PLEASE DO REPORT THESE MONEY SUCKING BASTARDS TO THE BBB.

Ruth McIntosh

I have relied on Granite State for years to keep me on track with affordable payments on my massive student loan debt. Any confusion I experience on the website is always quickly cleared up by a phone call to their friendly, helpful staff.

Sean Carter

Scammers. For years they been having fraudulent info on my credit. Claiming I had an account with them. Never had an account. Failed to show written proof of me ever having an account with them. Or any payment agreements. And refused to take it off. Next step lawsuit.

Lane Thomas

Never gave me any information on the status of my loan. I didn't even know who this loan was from. Complete horrible company do not do any business with them. Apparently they do this a lot.

Ryan S.

Continuously telling these people I'm still in school and the still keep billing me destroying my credit score.

Marlene

Your typical loan service but every time I have needed to call their customer assistance has been very nice and knowledgeable. I never stressed out with them.

blink tambo25

Thieves...

Meraiah Marvel

I have called this organization three times with no resolution. This company has miss-applied and lost payments. I am still in school and pay every month. Two months they did not credit my loan and with further investigation I saw that they were applying previous loan payments to the date at the start of the semester-not the date of the actual payment. This has cost my hundreds of dollars in additional interest which they are not willing to correct or admit that they made a mistake. Sadly I cannot go through a different organization for my student loans. But if you are in the market looking-go elsewhere! I cannot stress that enough. 4.4.18 Update-Finally spoke with a representative who stated "We simply follow Department of Education Policy and we cannot change that" Well you (Granite State Management) can be more responsive, truthful and have just a little integrity. Again, I cannot stress this enough. GO ELSEWHERE for your loans! Ask your financial aid department who they use. If I had known that the school I am attending only uses this organization, I would have went elsewhere.