Reviews of Mountain America Credit Union (Loan Agency)

Gage GAbbert

This used to be my favorite bank always helpful, no the new blonde manager wont help you with any thing and the staff is impersonal and don't care

Candice Mora

They are amazing!

Dominique Branaum

Mountain America is trash! Never get your car loan through them, no one ever answers the phone. It’s just the worst place ever i high recommend you don’t bank with them

Deborah Moore

Kerry and Sandy at the Paseo branch in Albuquerque are such a pleasure to work with!!! For the 2 years I have been a member, they have always been sooooo helpful in a friendly and professional manner!!!! Great assets to the company!!

Peter Gutierrez

Love my bank so much!!!!

Michael Gawthrop

Overall very good service. The employees have always been professional, I've almost never had to wait for a teller, the online and mobile options are all very well developed, auto financing is fairly painless, and while they don't always have the lowest rates, they are at least competitive. The only thing I have to ding them on is how inflexible their mortgage services are (and this is from their main office, not something this branch can control). I tried to get financing to purchase a home that had been a mobile/manufactured, but had later had a foundation added and converted to real property by the county assessor, and the main office said, doesn't matter, you meet all of our qualifications for financing, but once a manufactured, always a manufactured, regardless of what the assessor says. Quite disappointing that despite being a member for over a decade that I'll have to look elsewhere for a mortgage.

Joan Blackburn

Always great service from anyone working there.

Richard Quintana

What a SMOOTH transaction - I've wanted to switch banks for a few years now, but was just too lazy to do it. I'm so glad I did it - they're mobile banking and features are 2nd to none. I love it.

joyce all

I love this bank they know your name when u come into the bank. They are always kind and friendly. And if you need to transfer money into another person's account they happily help you

Larry Greenly

Fast and friendly.

Hot Wheels Getter

Most excellent experience I've ever had at a financial establishment

Julie Hehir

There is NO PRIVACY when you go into the vault to get your safety deposit box out and it's very annoying that someone could walk by and see your private things. On my next review I'll take photo's and yes I complain about it all the time!!!!!!!!!!!!

Jovan Gauthier-Vincent

Their service has been more friendly and understanding recently, but based on my own experiences I would not recommend them. First impressions count, but your mileage may vary. For one thing, they did not go to bat for me or were sympathetic when I got ripped off by an employer who ghosted me and cut off all forms of communication. (The police were no help either.) Their tellers accepted an $1800 fraudulent check from my employer -- something they're supposed to be trained in detecting -- and had nothing in place to protect against it bouncing. I ended up having to pay it off as a loan because I was told at every turn that it was, essentially, my fault for being scammed. Keep in mind, I had no money at that point and was relying on that paycheck for all my living expenses. I tried to explain this to the general manager at the time, as well as the fact that people could bring legal recourse in the future if their tellers accepted fraudulent checks. He literally laughed and rhetorically asked what legal options those people would even had. So, I provided free labor for a dirtbag and to add insult to injury was not taken seriously by the financial institution who is supposed to protect their customers against this sort of thing. Additionally, I had both my credit and debit card information stolen four times over the course of a year and half. I did nothing to have them stolen and this has never happened before or since at other financial institutions. I keep my card information secure and do not enter it over public WiFi networks. I signed up for text alerts when my account had suspicious activity on it but never got those notifications -- these fraudulent charges were found when I was mysteriously short on funds and checked my account. It was time-consuming and a chore to prove that my charges to the Apple Store (which I don't even have an account with) or a T-Mobile location all the way in California were not me. I understand why it has to be that way, but it would have been nice not to have my card info stolen and needing to wait for replacement cards in the first place. To their credit however, every single fraudulent charge was eventually reversed. Thank you for that, Mountain America. When asked if they had anything suspicious like this happen to their other customers, they shrugged and said they didn't know. I was not very reassuring or helpful. The positive thing is that recently, the new general manager has been a lot more friendly. She helped me take out a personal loan, which was easy to understand and pay off. I rather liked the smartphone app they had and its mobile checking feature was quite useful. However, I've since moved on to another financial institution.

Cynthia Yabut

I only visit the physical branch about 3-4 times a year (mostly use the on-line branch). Rarely a line, and the tellers are always friendly and helpful. The only complaint I have is that the Paseo branch does not have Saturday walk-in hours. This does not matter now that I am retired, but Saturday hours (if only morning or afternoon) were extremely convenient at the San Diego County Credit Union, where I am still a member. This is a minor quibble- overall, MACU is excellent.

Armando Mcloud

I have moved all of my financial needs to this Credit Union. The "Blonde" Manager went up and beyond for my financial needs then any other institute that I have had in the past 20+ years. As for the staff they are always pleasant and cheerful. So the prior comment must of been having a bad day with the wife and kids... This is the best place ever!!!!!!

Zandra Tsinnijinnie

I love the customer service. Very helpful and courteous.

Julie Barringer

OUTSTANDING SERVICE! I'm glad we are transferring most of our $ to them. Everyone is friendly and helpful!

Pamela Orner

I can't say enough about the Staff at Mountain America Credit Union. "My" branch is on Ventura and Paseo. I started by using the drive up since they accepted transactions from other credit unions. The professionalism, personality and environment of this credit union is wonderful; so much so that I transferred my account from a credit union of 40 years to MACU. Additionally, they saved me a great deal of money on services and auto financing. So grateful to have them!

Adam Aranda

Joseph is the most friendly and accommodating person I've ever known in banking. He is a manager and goes out of his way to help when he can. At every step he is there to explain things until you understand and does so all with the patients unknown to me in any type of business before. Can't say enough good about this guy to even paint an accurate picture of how truly good he is. We need more people lime him.

Caleb Miller

I have been here quite a few times, and has always been a flawless experience. I have never had any trouble with anyone here. They also have a coin machine, which is free for members, or takes 6% if you are not a member.

LaDean DeuPree

We went to the credit union during their open house, even though it was busy we were helped immediately with one of the nicest, most friendly group of employees. We were able to open an account and they had exactly the type we ere looking for. You should check out all the options they have I am sure you will be as impressed as we were. Please ask for Hailee, she is wonderful, smart and exemplifies quality personnel.

Ian Pierce

Extremely friendly staff! They were very helpful, polite, and the credit union has great financial advantages over my old bank. Here you're a member, not simply a product, (credit unions are essentially co-ops,) so you don't feel like they're trying as hard as possible to make your money into theirs through fees and predatory banking practices like other places. Just don't get trapped in the randomly-arranged parking lot!

Karen Smite-Higgins

AMAZING PLACE!!!! Such friendly people especially Elizabeth!

Leland Cross

We were treated with absolute professionalism.........I could not speak more highly of them..........

Laken Baca

Great customer service.

Shonesha Rogers

Tammy K. Was extremely helpful. She was easy going, knowledgeable and efficient. I’d recommend anyone go see her and the tellers there at MACU.

Joan Segar

Had to go into bank because a mistake was made on my loan. First car payment . Hallie handled everything quickly and very professionally. I was very happy with the service I recieved and the effort to make things right.

Daniel Klein

Evan Gomez was professional, knowledgeable and friendly. Mountain America is lucky to have such a great employee. I normally don't write reviews, but he was so dang good at his job I felt I must. I never had someone at a bank / credit union tell me that they were my personal banker!

Reidd Maxwell

Very friendly staff and great services. The mobile app and website are very feature filled and secure, plus any problem I've had has been resolved without me having to worry about it. Definitely recommend.

Leonard Anderson

This is Home Town Banking at its best!

Carl Vermillion

It depends on what time of day you go. I went one day and asked for a withdrawal and the man that was helping me looked at me and told me that he couldn't do that. I was really confused because I had gone to the bank after all. He ended up doing it but it was a very strange encounter with the bank that day. I'm sure he had already counted everything and decided that his day was over when I arrived. Poor customer service in my opinion. The one across town is MUCH better

Krysta Van Klaveren

Jennifer is the best, she is super friendly and helpful!

ACEverything Channel

Opened a account today, had to wait awhile but the employees (and branch manager) went out of their way to compensate for the time I spent here (about a hour, but it was slow). giving 5 stars because I know mistakes happen and even received a Phone call from the manager herself (Tammy) apologizing for the inconvenience. Well done to everyone at the Ventura branch, Eric is the man!! Made banking with them a pleasure so far. Thank you everyone, even after the frustrating wait I'm glad I drove out of my way to bank with mountain America. - a satisfied customer

Kerri Schultz

We needed assistance to move my Mother-in-laws' accts to MA CD accts., and then move them to Trusts. Chris Guidotti helped us. A very knowledgable and congenial fellow. I've been with MA for 5 years and the whole team, Nelson, Chris, Tracy, Ruth, Selina.... all great to work with. They're not just bankers to us....they feel more like family when you walk in nthe branch. Kudos to the whole gang. Thanks Kerri Schultz

Rae C

They are very professional and were fast at approving my loan. I went in on my lunch hour, I work 20 min. away from them, to sign papers, and I got back in plenty of time. I was a minute early as a matter of fact. This is where I'll take all my financial business! :)

Mona Candelaria

Hands down best customer service I've ever experienced with any bank or credit union. Every time you walk in you're greeted with a smile.

cristina richey

Super friendly people! Always a great experience!

Jamie Houston

Always very helpful

Scott Goolsby

I've tried every bank in town, this is the only one I will honestly say I like

Jonni potupchik

Bad customer service

Jerome McCann

the people there was great to work with we are very happy with Mountain American credit union

Donnell Perryman

I can say without a doubt that our bank is unequaled in providing services for their customers that aren't even bank related. I appreciate that fact.

Richard Bruner

Friendly staff whether you go inside or thru the drive thru!

Janny Baron

This bank and all it's entities rock. Their fraud department is the best. Everyone at this bank is friendly and more than willing to help with whatever banking problems you have. I will never go to a different bank after finding this bank.

Terrence Millar

If you are tired of the "big" bank BS, then do yourself a huge favor, and apply with this credit union. I havent EVER been as satisfied with a financial institution, as I am with MACU. Thanks for being a great organization!

nancy land

The best service we ever received. Everyone welcomes you with a smile. It was quick and easy to get our loan. Thanks Mountain America

Carl Epler

My favorite bank, so helpful and in it to better you, not just make money

J Talley

Patricia and Joseph provided great service. We had a complicated loan and they made everything easier. They are attentive and proficient in getting all the necessary documents together.

David Pummill

We opened new accounts so easily! They make your debit cards on the spot. No issues with holds on funds. Lots of extra security measures. All the staff members were pleasant.

Janeal Hopkinson

Best credit union , best staff. They make it important that they get to know their customers. Always a smile and a hello and go above and beyond to help if you need it. Joseph, Annie, Jordan, the best of the best, so glad I changed Credit Unions

Shelly Soukup

Everyone is so friendly, knowledgeable, courteous and professional here. I love this credit union. They know me by name and always satisfy my needs. Thank you staff at Reno MACU! Shout out to Vicken and how prompt and courteous he is.

Lori gibbs

Best Cu around! Always friendly with exceptional service.

walt neiswender

From the moment I opened the door, I found the staff friendly and helpful. The teller quickly took care of me, answering questions that I had and helping me with my banking. I was able to get it done efficiently and get on my way.

Bert Wehr

This is Bert's wife, Christine Wehr, I just spoke with Kerry today and Sandy a couple of weeks ago and they are fabulous. This bank & branch are unbelievable. So helpful and never a negative comment or attitude. I can't say enough about this branch. Just the best ever. The regular bank have nothing on these guys. Thank you so much.

Brandy o'brien

Worst company you can ever go to ! . They lie , they do not help , and if you are getting a load to get your credit up , they will give you the loan , but they will constantly do a credit check , even 3 to 4 times a day to bring your credit down on purpose. The guy that was spoken to today at this branch lied. Didn't even get into the account, and was very rude !

Linda Blanchard

Selina helped me tremendously with a wire transfer complicated by the fact that I was an out of town visitor. I now own a new home in Idaho and have my banking accounts all set to go when I arrive there. Best customer service ever! Thank you!

Rachel Drake

Having just moved to Reno, I was looking for a new credit union. The rates at MACU put it in my top three options, so I made personal visits. After I met with Neetha and Husna, I was convinced. They were not just friendly; they knew their programs and were able to confidently answer my questions. Yes, this CU has fabulous rates and a very solid online/mobile banking set-up—it also has people-oriented staff.

Corey Dalton

Fantastic bank. I did have communication problems with the home construction department but ALL other services are amazing.

Betty Paiz

In the twelve something years you all have been professional and kind toall my needs, I have banked with three of your properties. one in los Vegas and the other two here. Thank you all especially the Gulf course branch.

Melissa Matheson

Very good service, good security measures. Javier answered all of my questions and was so polite throughout the entire process. So glad I stumbled upon this awesome place!

Manny Jauriqui

Fantastic staff, always informative and helpful.

Monique Mitchell

My over the phone experience with their home office in Utah was absolutely horrible because of some payment discrepancies on their end. I ended up being 2 months behind because of their mess up from the 1 I already was which I was not disputing and the lady who called named Christine was rude and talked to me like I was a child who needed scolding. I went directly to the bank in South Reno and spoke to Tracy the branch manager, after explaining all the details in tears she was able to see where the discrepancy was and called their loan department to help me fix it. It was taking so much time from my work that she promised to call me back after everything was situated and she did!!! SHE EVEN MOVED MY PAYMENT THAT WAS OWED TO BACK OF THE LOAN SO I'D BE UP TO DATE!!!!!! Which she totally didn't have to do. She is the reason I will stay with this bank. THANKS TRACY!!!!!!

Jamie Costa

Pretty disappointing to call and be placed on hold twice by two people for over 10 mins. First I spoke with a girl named Kelly and I let her know what I needed and she said she needed to place me on hold so she could get back to her computer, and never answered the line. I waited for 10 mins and then called again thinking there was a problem with the phone. The next girl that answered did not give me her name and sounded annoyed I called. I let her know I had been placed on hold by Kelly and she said quite rudely sorry but you’re going to be placed on a hold again! Then she never came back to the line either! Terrible customer service!

Maryann k Helm

Over the Top!! Customer Service # 1 Friendly # 1 Knowledgeable # 1 LOVE Mountain America Credit Union!

wesley Obrien

absolutely WORST branch I ever went to. Chris lies , is VERY VERY FREAKEN RUDE. people who work here say they are all managers , or the ones in charge, but no one is in charge at the end of the day . id drive to the sun valley macu . these people do not help at all. oh and mind you , only comment back to the people who have nice things to say about them, but don't want to help the people who have bigger problems out . they just don't want to do their job

Carrol Jaramillo

Quick & Friendly service

BlackLine

Extremely helpful and friendly staff. Real people that care about people.