Reviews of American National Bank (Loan Agency)

Taylor Bingham

Terrible customer service. I’ve made all my payments on time and all I wanted to know was if I got a different vehicle What would be the easiest way to go about using this bank again. Guess they don’t want my business.

Amy S-R

I moved and notified them of my new address the previous month, they did not update my address so I never received my updated bank info. I called and was only a few days late the bank was not helpful. They were rude and lied about not seeing an address update. I will never do business with this group again. Awful service

jared westphal

Not a bank you want to use if you value convenience. I asked customer service how I could make an extra payment on my car loan, and I was told they would only accept a mailed-in check. It's 2018, I should be able to make payments online.

Mindy Harpenau

Customer service is TERRIBLE. Fraud department is terrible. Used to never be like that and I’ve been with you guys for over ten years. Switching banks once this fraud stuff gets figured out on YOUR END.

Norm Pinales

VERY DISAPPOINTED! Paid off an auto loan and was told it would take 10 business days to "close out" the loan?! Apparently they email a third party administrator who in turn initiates the process of "closing out" the loan, once they complete this process, they contact DMV in Lincoln to mail the title to me(another 3-5 days). This is done ALL electronically!!! How does this process take almost 3 WEEKS?!! Not a very good way of keeping repeat customers or acquiring new customer referrals!

Amanda Csobor

Pay to make a payment!? The only good thing about this place is the response time to emails. I wanted to pay my loan off, but to do it online I can only do $2000 at a time, for a $15 fee. I could have easily called in to pay it, but they'd charge me $10. I used my bank to have them send it electronically, for free. I wouldn't recommend this bank to Satan.

Nathan Kirkland

Great local bank. Helpful and responsive.

C W

In case someone with this bank is actually paying attention to user reviews, my name is Charles Wilcox. This bank sits in one of the financial Meccas of the United States and it is lost in the Dark Ages. They have an online payment system that is terrible to use. The first time I used it it was an unsecured payment site and my bank account was subsequently hacked. So I started mailing checks to their department which seems to take weeks to process those checks. I receive late payment notices from them because my check is stuck in processing for weeks and then they blame me for the late income. It becomes hard to really know if my payment was late and if I owe additional money on the next months payments because it takes their system weeks to catch up with itself so I end up receiving the next months bill with 2 months worth of payments requested on it. Just this month, I truly was 2 months off payment because of this confusing and inefficient system. I have an 813 credit score, so I would hope that a bank would give me the benefit of the doubt that something must be off and try to work with me prior to the following actions their representative took. I received a voicemail from Mindy in collections while on vacation and I had my voicemail setup to inform callers that I was on vacation and informing them of when I would return. Mindy immediately called my place of work to look for me, after receiving my voicemail message stating I was on vacation. While I assume she didn't reveal the nature of the call to my coworker - that would be illegal - the mere calling of my place of work was likely a small pleasure she gets off on because it will cause my coworkers to wonder why a bank is looking for me. I returned Mindy's phone call, and left her a strongly worded voicemail condemning her actions, to which she decided to go ahead and report my delinquency to creditors. I have no doubt this was a vindictive action against a well paying customer with a great credit history, all because I called her out on her sadistic way of doing business. I also guarantee my check with the full late amount and late charge was either on her desk or in processing, because she reported my delinquency on June 12 and my check was deposited with this bank on June 11. If I have a choice in the future when securing a loan, I will not do loan business with this bank and they really need to take a look at those working in customer relations.