Reviews of Park Side Credit Union (Loan Agency)

Cedar Walker

Great credit union. Nice tellers and convenient hours. Their ATM is nice to use.

LT W

Online banking for parkside has gone extremely far down hill. I wouldn't consider this bank a good place of business.

Joni Foster

Friendly people and a nice place to bank!

amber gordon

Love the people and the branch. I highly recommend this great credit union.

Connie newburn

I'm on my second loan with them and so far they have worked well with me

Jennifer Bolin

I have been a customer for over 5 years. I have both my personal and my business accounts with this bank. Customer service has significantly went downhill. I walked in today to get a new debit card as there was fraudulent activity on my account so they froze it and instructed me to come in and get a new card. I also asked for a name change. The first teller was unable to help (she didn’t have authorization to print cards), I waited for over 1 hour to get the second teller who was dealing with another customers debit card that was linked to the wrong account with multiple transaction issues. There was only one teller available on staff (this was at 12:45pm) that could assist with debit cards. The second teller was then available but she couldn’t complete a name change and had to wait to for the manager (who was at lunch). She proceeded to go through my account trying to figure out why I had multiple debit cards linked to my account and was not able to answer any of my questions. I then waited for the manager to help get my name changed on my account as I was finally told she would be back in about 10mins after many circling comments and ignoring my questions with this teller to come to the conclusion that I should wait until after my name change. During this time a male came in after me who also had an account error and needed to wait for the manager. The teller I was working with spoke with the manager when she arrived, and the manager then proceeded to take the male back to her office to resolve his issue first. This was after I nicely explained I needed to get back to the office to see my patients and I only had 15 minutes left. I asked the teller what was the rationale for taking him first? Her response “it’s out of my hands”. I then proceeded to call and resolve this issue with another manager located at this branch or another. Every single one was “at lunch” (this was 2 pm). I left a message for the call gal that I would be closing my accounts and to pass my message along to someone that could assist with this issue today and unless resolved I would close them, no response back from any of parksides employees or managers. I would not recommend business with this type of customer service. Multiple issues with multiple people accounts and treated unfairly given a sufficient amount time to resolve what should of been an easy fix for 1.5 hours of allotted time. I am disappointed on how they represent our community.

Kali Kearney

Great customer service and friendly, helpful employees!

Mary Ciganek

Parkside Credit Union is not where I would advise anyone to do business. The mistakes that they make are time consuming and frustrating for customers and they just don't seem to be getting any better. Every interaction I have had with Parkside has errors, which could have been prevented with proper training on their end. Go elsewhere and save yourself.

Jaymie H

Couldn't do a change order at the Drive-Thru. They told me I needed to go into the lobby for that - which doesn't open until 9AM (it was 7:45). A little too high tech for me.

Kelsey Graham

This bank is filled with liars with horrible customer service and bipolar answers. The president was even rude and completely changed his answers from day to day on simple company policy.