Reviews of Cash Store (Loan Agency)

Marcus Clay

The ladies that work there were great, Would highly recommend this store

Ruben Sernas

Really great customer service from Osiris really friendly patient and cool

Esquelita Fowler

Needed the cash when I needed it and they were so helpful. The customer service was so awesome, I cant wait to refer anyone that might need the help, thanks cash store in Gallup you all are awesome

lloyd begay

Liliana was great, fast service

deborah meadows

Was fast and easy. Everyone was so nice and helpful. I will definitely come back!!!!!

Roxanne Schumaker

Rachel and Lilly are great! Great customer service , they made me feel comfortable! I’ll come back for sure.

John Williams

I had a good hospitality and generosity. With a young gal go see Nicole.

Larry Etsitty

GOOD. Samantha showed me everything and was courteous.

Noah Lovato

Great fast and friendly service, thank you liliana!

Tiffany Grizzel

Absolutely loves how courteous and friendly the staff is, especially Juliana! Very helpful and knowledgeable. Thanks for the help

Paul Haagenson

A+ You will not find a better place if you need a loan

Kimberly Artis

These guys are the best, especially Rolinda!

Marissa Palencia

Osiris was excellent and deserves a raise!!!!!!

florabelle shebola

rolinda was very helpful and patient. im glad I came to cash store today.

M M

I had the best experience at this location. The girls there, Marisela y Osiris were very helpful. They made me feel welcomed and comfortable. I had been there before but never felt this welcomed. Great customer service.

Angel Aguirre

Liliana and Blanca are very helpful and always make me feel comfortable. Bern go in here for awhile now and they have great customer service!

Buz TopDawgz

The staff is all friendly and always smile and happy...

Melissa Howard

Doesn't even deserve a star at all!! Worst service ever wouldn't recommend to my worst enemy. They don't have no customer service skills. They avoid direct questions and don't have answers to anything. They do need more training in explaining a loan and the terms to it with out confusion. I'm sure they are confused themselves. I recommend a house cleaning and fire all those ladies and hire more competent professional people.

Israel Piñón

Very nice staff and the lady was Super nice and friendly as well!! DEFINITELY RECOMMEND!!! FIVE STARS!!!

Patrick leanlouis

Best customer service. Liliana and Osiris were beyond helpful and so welcoming.

Marcy Jim

They are very friendly and so helpful!! Thanks rolinda

Harrison Henry

Good customer very helpful ladies were all very nice

lynette holman

So lucky to find the cash store !!!! Excellent customer service and I love the referral program definetely pays to be a customer of the cash store.

Jeff Watts

Best customer service the girls helped me a lot they were really friendly and i really appreciate everything they did for me i recommend the cash store lily osiris and marisela they are really professional best customer service in town

Emanuel Mendez

Liliana and Rachel were very fast and helpful and got me the money that I needed just like that!! They need a raise or something. Fast and friendly

Richard Sandoval

Rolinda is awesome. I recommend this location.

Proud American

Very helpful and professional...and surprisingly low interest rate compared to other cash advance stores. Quick and easy....glad I did it.

Fernando Garcia

This location is the best location in Albuquerque. Liliana and Osiris are the best works and I have no complaints ever if your looking for a loan go here cause I went to the one on Wyoming there are very rude and will not accept a payment over the phone so go to this one

B C

It's sad to see how rude customers can be to these ladies, simply because they get declined. I been a customer here for the past 8 years and all the ladies that have worked there have been very generous and helpful. Wish the ladies better customers! Have a good day! Keep up the good vibes girls :D

Tiffiny Carlton

I have been getting loans from this store for a long time and this is a first time in a long time that I have had any problems with them. They charged me a collections fee of 20.00 when it was only a day late. It was so much better when the ladies were there. The old man that works in there is an ass hole and didn't want to help me over the phone. I have asked them to change my number several times cause I changed my number and they never changed it at all. They are very rude and they went into my account and ran a pmt without notice. I could understanding of doing that if I was like 10 days past due but one damn day really?!?! When the ladies were there they gave me time to make it up there and help me in ways these guys have never wanted to help. I WILL NEVER EVER BE BACK AT ALL.

stoned tiff

Juanita was a pleasure to work with and made the experience enjoyable. Definitely recommend

Martha B

Wouldn't even give this place one star! Khai "the store manager" thinks she's better than you, talks down to people, cannot get anything done in a timely manor, and is just overall very rude! I would never talk to or treat any of my customers the way Khai does!

N U

Let's say the employees you have are rude. They are unsure of simple tasks. I wouldn't recommend this location at all I've been here several times and it seems you have a very high turn over rate from the store manager Khai to Carrie both wonderful ladies now it has gotten worse. These girls have terrible attitudes, unsure how to do a job and not phone friendly. Don't waste your time going here. I won't again.

Carina Becerra

Excellent service always. Liliana is always helping us. I really recommend this place nice people!

Jose Hernandez

Rachel Begaye was extraño helpful, also very polite. I had a greasy experience here today.

Janeth Ruiz

They’re super nice and Liliana helped me out with everything I needed. Answered all my questions, showed me how the payments work, no hidden fees or anything! They give you $100 if you refer someone, too! I’ve talked to other places for a loan, but this one was the best choice by far! 5 Star, highly recommend :)

Isaac Estrada

Customer Service was AMAZING! Special thanks to Marisela for helping me out.

Montie Wilson

The atmosphere of the store was very welcoming and friendly. Awesome staff and quick service.

Ryan Plummer

Great customer service

Jenna Henry

I love this place! I always came here for my short term cash needs! The ladies always helped me understand and if I had questions they always helped.

Adrian Cordova

amazing people that do all they can to help someone like me who desperately needed it

MINI ROMERO

I like dealing with liliana and rachel their nice people and helpful all the time

ALVIN PAQUIN

I recommend the cash store they have the best customer service lily was my teller she was very helpful the process was fast and easy cash on the spot the girls were so friendly I felt very welcome

Tanya Francis

The employees are friendly and helpful... But the wait is way to long.. I have waited over and hour at one point and today it's another hour of waiting.

S L

Great customer service from Osires I believe was her name. Very thoughtful and friendly and very knowledgeable and helpful

Marcus Wilson

Nice and friendly faces, courteous, and bilingual service.

Rachelle Eskeets

Rolinda was very helpful and had good customer service.

Aletta Lewis

Fast and friendly service Rolinda is always friendly and smiling.

CJ Thompson

Great staff very understanding and fast with results.. Would recommend this place for everyone

Kat Martin

I've been a customer for a few months now and every time I come into the store, the ladies are always nice and welcoming. I always enjoy time spent here, Rolinda is great and very helpful. If you need help, call The Cash Store. :)

arturo flores

Staff here (Rachel and Liliana) are very friendly and helpful. Great place for your loan emergencies

Bianca Dale

Cash store was good service. And the lady that help me( Blanca) was good help thanks alot.

Tammy Howard

worst customer service ever 0 stars... when i went in to pay my bill i always felt like they said things in a complicated way to confuse me when i first initially went in to start business with this company they were nice and explained things to me, when i went in after that to pay on my loan every time every girl in the store was rude to me. i would ask for a manager and they would all tell me they are managers. and then when ever i explained my problem to someone with how i was unhappy with how i was treated they would just say im sorry smile and say there is no one else you can talk to we are all managers, smile some more, told me, you can call corporate. then i remember asking the girl for the number and she told me its on the wall go get it yourself. now i if i wasnt paying my bill i could see why a company would be frustrated with me but i paid my bill and paid it off today and when i went in today Samantha was nice at first then took my money i paid off the account and then she smiled and said well we don't have your title i cant find it right now it was sent off and we will call you when it comes back, i said well why wasn't i told that before i paid my bill off, she smiled again and said sorry there is nothing i can do now, i said really cant u call the place and see if the title made it there and when it coming back? i truly believe this person was trying to create an obstacle for me to run around to get my title back. and i knew it, after another 5 mins of trying to explain to this girl that i want my title, another woman walks up with the title in her hand and gives it to me. so this girl lied to me when she said they didn't have the title.or if she didn't know where the title was ...well she sure didn't use her customer service skills to help me find it. it was a new girl an older woman i believe she is new her name might have been marlow shes the one who gave me my title and she wasn't even the person helping me, samantha was..... i question this behavior and do not recommend this store at all. all the other reviews seem pretty positive but that must be because candy is offered by the workers at the stations saying if you give a 5 star review you get a treat........ shouldn't have to bribe people to get a 5 star review

Olivia Barbone

Rachel was a big help, she welcomed me. & helped me out real quick to get me on my way.

Timothy Devilbiss

Great Suverice and great results

Lalito_ Eduardo_Gomez

Like

Rochelle Begaye

Rolinda was very polite and helpful and helped me process my loan the 1st time around. I will always be back to do my loans here. Service environment is very inviting and very professional. I refer all the people i know to this specific store. Thanks cash store.

Macallah Lee

rolinda service was good

Ty Spencer

Samantha was very helpful, answered all my questions. The loan process was quick and easy.

Vince Kiyite

Very helpful and easy process. Staff was friendly and Sam and Marlo were great help

Rogueexistence7

Rachael, lilanna, Blanca gave great survive and we’re beyond helpful.

Barbara barreras

They have good customer service thanks liliana

Peter Yazzie

Thank you for your services. Jenna and Marlo

Vonnie Guerrero

The staff is very friendly and always willing to help. I never had a bad experience here.

Jasper Werito

Candace was a very helpful and kind person and helped me anyway she can thanks Candace at the cash store

Claudia Mccork

Excellent service n very nice.

Clarissa Henderson

Candace was very helpful, and quick service today. Thank you.

Devon Ninham

They were great. Very nice people and very funny. I really enjoyed talking to them. Very beautiful women. Glad l came there.

Vinita Cowboy

Candace was very Helpful and Patience. Great service

Gila.&.josie quintana

I recently visited the location on Wyoming and the girl there was super unprofessional and rude a complete waste of my time.. Now this location is AMAZING THE girls here make you feel like you've known them forever very professional super sweet.

Roy Tapaha

The ladies are awesome. I always have a great experience here.

Melissa Silversmith

This cash store is really good. Good n very nice people to work with. Nice person was Jenna.

Kellie Wilson

I have not yet had a good experience with this store.. everyone there is rude and doesn’t give you any support and doesn’t want to help.. all they want and care about is your money... I regret going to this store.. I will never do work with them again..

Baby Chaparrita

Best customer experiece i have received Juanita and Randy very nice ladies. Good to work with was easy, fast and enjoyable process. Very good communication throuhtout the process. Thanks Ladies!!!

Cody Spencer

Jenna did good helping me get a loan at cash store

Cheyenne U.

VERY VERY MISLEADING AND POOR MANAGEMENT.

FLIP Dat

The Ladies were nice an respectful. They went above and beyond to service me. I highly Recommend them for any type of loan.Thank You Ladies great customer service.

Sarah Rodriguez

Rolinda and Candace and the girls are always smiling and have great attitudes while working with customers! Thanks!!

Bobby Wauneka

The staff are very kind and knowledgeable, great... But the wait is long.. they need help. They have a help wanted sign up.,........ The comment above was about five months ago. I couldn't make another one, but they still have long lines, lots of people in here. Great business for the store. But there is still no chairs in lobby for customer to sit down. But the staff is still kind and great, thank you

Rita Wilson

Like Rolinda sinohui

Kenna 84

Poor customer service ...very unprofessional staff. Rude and not remotely helpful. Attempted to get a loan but now I will take my business to elsewhere.

Lucinda Martin

Friendly staff

Ariel A

I really appreciate all that the cash store has helped me out with. Liliana was really helpful understanding and just truly amazing at what she does . . Thank you guys .

Glory Cherino

Really awesome customer service Liliana helped me with all my financial needs. 5 stars

Rhonda Nelson

After being told the day before that they would give a loan without a check, I leave work early to go there the day after (now short on hours for work) to make it there before they close. I get there and am told they cant without a check and 30 days of bank account. So I rush to bank to get blank check because I'm told that should be fine and rush back only to be told sorry again. After an hour and a half of hanging out there and running dummy missions then finally told no. I was there only trying to get $100 for gas until my check comes in 2 days. Glad I drove all over for nothing.

Donald Jim

Good service and quit! Friendly! Down graded to no comcate.....

Brian Begay

Rholinda Sinohui helpful and good on time managing and detailing.

Michael Martinez

All employees very helpful and would recommend If you need a loan come to the cash store

Curtis Robinson

Good place if u need help with cash. And lilianna was very friendly and helpful. Definitely recommend this store.

Sara Quintana

Marisela and Osiris were amazing they helped both me and my mom!!! Great customer service!!!

Harrison Curley

Great services, recommend Nicole

Anson Damon

WORST PLACE EVER! CHANGE PAYMENT METHODS WITHOUT TELLING CUSTOMERS!

Cheyenne Lopez

It's a great place to get a loan and the people are really nice and super helpful. I highly recommend this place to get your loan

Cathy Begau

Sam was very helpful in setting my account and was very nice and courterious. the Gallup Cash store employees are always nice and have a smile for their customers. A five star service. Good job!

Elthia Lucero

I went in on a Wednesday was greeted and helped in a timely manner. I was havng trouble producing a document because of new policies in place of the new year 2019. I was able to obtain a small loan but was told by thecash store GM that a verbal verification from my employer was sufficient.The GM associate called and my employer told associate that a form was needed by the cash store to verify employment. The GM from cash store said if I get employment verification I could be eligible for a bigger amount loan. I asked if I could call my employer and have them confirm verbally employment being that I needed the loan due to government shutdown. The GM did state to myself n my husband that was what GM had asked for in the first place but it was my employer who asked for a verification form to be sent. Long story short I was able to reach my supervisor n asked for her to please verify employment for me. I called the cash store back n was told by one associate that my employer had not called yet n that the GM was not available at lunch. I called supervisor to verify the call she had verified in the morning. I called second time associate stated that the GM is not in btw had to block my number so they would answer. Associate then said she was with customer if she could call me back i refused because i just needed an answer to weather i could qualify for a larger amount which I was told previously by GM. Its been a week now n still NO ONE has called me back all this headache for a meere $200 dollars ..DONT WASTE YOUR TIME here just go to the pawn shop better service n you'll get more money.

Rox Jones

Always polite and help full staff. You cant tell if they are gaving a bad day. Always cheerful

Delilah Herrera

Blanca was perfect. She was very friendly and fast. I was in and out and very satisfied with my overall experience!

Kathy Charleston

Khai and partner were very friendly and fast, I got my loan in 20-30 min, very happy with my experience

Harold Mason

Very nice people and very helpful.

Sonia Lopez

Great customer service there so quick go see lily she will help you she's so helpful

Ashley Lopez

I had a really great experience with Lilly she was very helpful and kind I would definitely recommend this location and ask for Lilly

Tiffany Leistikow

Lilliana was so sweet! Thanks!

Josephine Woodard

AWESOME CUSTOMER SERVICE BY SAM! (:

Jackson Curtis

I've have had nothing but good customer service experiences with this office. Samantha and the rest of the ladies have always been very courteous, personable and professional. Great team!!

Nichole Richerson

Came into to the cash store on coors to get a loan and Liliana was amazing. She was knowledgeable, friendly and helped me out with my financial need. I will return to do business in the future because the customer service and atmosphere was amazing. Highly recommend using this location to every and anyone.

Selena Mari

Rachel and lilianna are great at customer service.

Arleth Barrales

Great place help really easy with Rachel recommend this place

Leona Lynn

Good no problems fast service!

Brandon Othole

Staff were friendly and kind

Jodie Begay

Thank you so much for your help. Jenna was very helpful and courteous. It made the visit enjoyable. Definitely 5 * service.

Sandra Dooline

Friendly staff, I enjoy working with Candace, always smiling, cheerful and HELPFUL! So if you need help with cash go see Candace at the cash store in Gallup, NM!!

Queen Goddess

Alli was Awesome! Thanks guys☺

Cokie Belloso

These guys are awsome !! Service is fast and easy ;) thanks !

Brittany Bobzien

I have been here 3 times and have had the worst experience with their employees. I walked outside while she was helping a customer and she locked the door on me. You have a better chance fighting AIDS.

Stephanie Fox

Awesome place when you have one of those short term emergenices!!!

Ray Amarosa

Mel is seriously the best when it comes to customer service and getting what you need quickly and easily. Fantastic experience

C J

I wouldn't recommend this place Juanita is extremely rude there was a girl Carrie before her the store manager she was amazing I'm sad to see her go. I will be taking my buisness else where I been a customer for 5+ years seems the buisness keeps getting worse and worse. You may want to also think about looking into new management team like a new regional manager cause she's extremely rude as well to her employees and has a attitude problem.

Collins Oruma

David was awesome to work with...

Daniel Romero

My favorite place when I need a little extra money or to pay a bill because they lily and osiris make everyone want to pay early and are da best!

cameron Sneddy

Thank you to Jenna, Rolinda, Candace, Samantha and Marlo. It was such a great experience. So professional and very nice!

Selina Denetdale

Krystal was very nice and helpful she walked me through the loan process and helped me get my information needed.

Gina Prospero

The girls have great customer service!! osiris was amazing and very helpful

Brenna Romancito

Staff are very friendly

David Seville

Certainly, it is expensive money, but you could not ask for any greater level of consideration, efficiency and professionalism, with cash in your hand as a speedy result.

Extremist Band

Quick

angel lovato

Very poor customer service, it should never take 50 + minutes to make a payment as some people do not have the time to wait such long periods of time . Some type of app or over the phone payment technique could be very useful and save many people a great deal of time that realistically in this day and age people just don't have.. to me , time is always $$ . Just a few words for thought!

Bob Hubbard

Jenna did very good n she doing good job. Thanks big time.

noneya business

Lilianna and Rachel great service come see them great referal too

Thenisharae Draper

The girls here are AMAZING!! .. Super friendly, kind, treat you like long time friends and family❤❤ not to mention their prices! Nothing crazy like other loan places! Would DEFINITELY recommend to anyone in need of a little extra cash !!Thank you Marisela!❤

Renee Chavez

I worked with Marisela she was fantastic super friendly great customer service I would highly recommend getting a loan from them especially if in a rush was quick & easy

Ashley Stines

Liliana & Mari provided the best service, I was approved in minutes! 100% recommend

Brianna Jeantete

All the girls here are very friendly !!thank you for your kindness.. great job Ladies.

Monique Chavez

Lily and Marisela were super friendly and helpful. They got me my loan and i was in and out in a short period of time. Love this place! I will definitely refer others to this place!

Dell Begaye

Love that they're helpful

Monica Padilla

Marisela and Osiris are amazing!!

Austin Mooney

Nothing but great things to say. No issued brought up during my visit. Nicole was a lovely help. Please tell her I'll need another loan soon!

Felicia Borunda

Called in yesterday and Spoke with Liliana. Super nice and helpful. Went in after and she helped me get a loan! She was super friendly and will definitely spread the word about the cash store! Thank you, Liliana!

Shania Keyanna

Have great polite staff and very quick service

dk1ng85

Great place for a loan.. employees are very helpful and courteous.. Ask for Rolinda..

Lisa Williams

Andy Chone is a proud customer here in Gallup. Thank you Samantha ( assistant manager) she us doing a good job!

Barbara Friend

Liliana greeted me as soon as I stepped in the even though she was helping someone else. Rachel said she could help me and took my payment. She also took the time to explain to me what my options are when my next payment us due. Very pleasant experience overall.

Chandrea Cosentino

Great customer service and wonderfully nice people. Marisela was a great representative work with her! :)