Reviews of Hawaii Law Enforcement Federal Credit Union (Loan Agency)

Katrina

WORST CREDIT UNION ON THE ISLAND. Way too many mistakes, Veronica Vallejos was rude when I asked her about a mistake that was the credit unions fault. At one time this was my main bank, thankfully I went elsewhere. Every time I come into the main branch there are band new employees, why is that? and they all look so miserable.

Robert S

Hawaii Law Enforcement needs to get their act together, not only does their service suck but constant mistakes with my account and their online banking always has some kind of issue. Every time I go into the branch there are brand new employees..again, which says a lot about the management. Thank heavens I have Hawaii State Federal Credit Union.

MARGARET SISON

My debit card was flagged restricted...I have no clue why. I have more than enough money in my account for the items that I had purchased that have a 3 day hold. You would think if you flag an account that they would send me an email why they are doing it...but nope, nothing from them...and how I found out was I was purchasing dinner and was told about it. So I couldn’t get dinner because of that.

andrea s

rude service, I am only a member here because my father opened this account years ago. I use the Young st. branch for shared branching, cant imagine using hlefcu as my main credit union. employees obviously hate their jobs

Jeremy Wingate

Every time they do maintenance they screw everything up and it takes forever to fix

Am A

not very friendly or helpful staff thats for sure, asked a teller a simple question about a mortgage and was told "sure we can help you with that, but making the payments can be difficult sometimes" what does that mean?? thanks I'll look somewhere else lol

RooBoo Xyss

Rene Matsuura is the cause of the high turnover rate and unhappy employees

Lani Kay

Finally someone with understanding and knowledge. Thank you Dawn for all your help. Just when i was about to give up, there you were. It's individuals like you that make us (Officers) feel like we matter. If anyone needs help with there account, I will be referring them to you. ~ LT

Heather Y

This account was opened for me by my father years ago. Trying to move away from traditional banks and use credit unions, I revived my account here with Hawaii Law Enforcement Federal Credit Union. I gave HLEFCU multiple chances, for the brief period I used them there were way too many issues with online banking, mistakes made by tellers with basic deposits and transfers, debit card issues etc. I am all for second chances but not fourth or fifth chances. I did notice that the tellers here are very inexperienced compared to other banks and credit unions, they need better training. On a side note, this isnt the most friendly place to bank, very rude and dismissive when it came to service both in person and over the phone. I have moved back to my regular bank and larger credit union, both are able to properly handle basic banking.