Reviews of Sooper Credit Union (Loan Agency)

Joel Castro

Great place, very friendly staff

Carmel

Everything we needed for an easy setup and secure banking process has been met with true care and attention to detail on every single occasion. We are so grateful to have connected with the individuals at this bank and for the effort extended to us that was sincere and professional. Thank you so very much Gayle and Team... We truly appreciate such personal attention and are Joyed to have connected with you and this 'Super' Union.

Tanya Spannaus

I've been with Sooper for 25 years. The little Colorado Springs office is located in a convenient area. The staff has never been anything but helpful! Carol and Gail ALWAYS go over the top for us and we are grateful. If I need something uncommon I call them and they do everything they can to make it happen. Thanks for the automatic check deposit even though it means we don't see you ladies as much. GREAT BANK!

Marti Crawford

Great Credit Union! Kind of a quirky location but Google got us there. Gayle and Carol both worked very hard to get our needs met. Thank you! I have banked with Sooper for many years and will continue.

Scott Burnett

I don't want a savings account and they won't close it

Rae Lovell

Horrible service with the collections department. Have been lied to by both ( there are only 2) people that work there. I do Not recommend getting loans or banking with this credit union.

Molly McDonald

The girls and guys at the Colorado Ave location in Colorado Springs are not only helpful, but fast, efficient, while friendly. Gayle has probably helped me the most with the issues I have needed. She, along with the rest of the crew, have helped me navigate not only with my personal banking, but with my business, my marriage then divorce. My refinancing of cars and homes. They’re great. Highly recommended. It’s a small credit union and I enjoy that very much. You don’t get lost in the shuffle. Of anything, Gayle emails me to make sure I follow up. Can’t recommend them enough! And they always know me by name when I walk in! Thanks to you all! I hope you’re around a long long long time!

Deano

I've been with this bank for well over 2 years, I have my account set up to NOT get overdrafted. A charge went through for $.25 cents MORE than I had on my account and then they proceeded to charge me $-30.00 for a return fee?! Definitely done with this bank, customer service is unreal horrible. What. A. Joke.

Brittany

Every time I come here its an issue. They ask me for my number and address every damn time! ITS THE SAME AS THE LAST TIME YOU ASKED!! I could see if maybe my ID wasn't in front of you but it is!! Let it go!!!! It took 10 minutes and a credit manager later to get a statement I asked 3 times for!!! I can't wait to pay off my loan and be done with this horrible place!!!

Joel Colden

Greatest bank ever. I've had A LOT of terrible banks in my day. Most of the big chains are just out to suck you dry. After searching and searching I stumbled upon this little hole in the wall bank. I had so many questions for the teller before I signed up. I was even told that I was more concerned with my banking than anyone she'd ever seen (because i was fed up with getting screwed over by my most recent bank). But she answered all of my questions, and I was very impressed. After I signed up, they've been nothing but helpful in every interaction. Most knew me by name even, which made it that much more of a quick and easy experience when I went in. The people working there aren't just college kids working to make a few bucks with no control over what's actually going on because they work for chase or wells Fargo (both of which I've banked with before, and both were terrible). The people at kscu actually care about your business and do as much as they can to help you. Hands down the best banking experience I've ever had. All these people reviewing this place poorly clearly havent shopped around when it comes to banking cuz they don't know what they're talking about.

Paul Lauren Johnson

They are the worst bank/cu I have ever had to deal with! Trying to get my loan moved to my credit union is the icing on the cake! Talk about blowing one off and giving out incorrect info more then once even hung up on me when I explained why I was moving credit unions!