Reviews of American Honda Finance Corporation (Loan Agency)

Nicolas Jenks

Like terrible customer service? Now serving customers with 1 hour wait time on the phone. We'll make you jump through hoops to get title to your paid off vehicle. We do the most to help you the least. Honda Financial Services is the last place i'll ever finance a vehicle.

Mariella Jacqueline

After learning the CORRECT new address for job interview, I was happy. The one on Google at the time was wrong. So confused as I was it all ended well. :)

Nick Jenks

What a nightmare trying to get title after paying off the vehicle. Avoid financing with Honda at all costs. You will regret it.

Jordan Fraker

Terrible customer service. Ashley called me one day before my “past due balance” was going to be sent to collections. No mailing notice no previous calls. They had the ability to call me a day before hand they should have the ability to handle this issue earlier and in a far more professional manner. Ashley’s attitude and demeanor was extremely unprofessional and abruptly rude.

Gaby's Adventures

(Translated by Google) The young lady who looked after me was very kind and answered all my questions .. (Original) La señorita que me atendió fue muy amable y contestó todas mis preguntas ..

Nicole Nishida

horrible customer service!

J.B. Stephens

I have been trying to get ahold of these guys (Kimberly specifically) for weeks for a check endorsement. You have to jump through hoops just to get these guys to give you the time of day. Terrible Customer Service! will edit review once the situation is taken care of.

Lena Nguyen

The wait on the phone is so upsetting. I’ve waited over an hour just to ask a quick question. They really need more call centers or more representatives. It’s so frustrating to be waiting on the phone for this long. OVER AN HOUR !!!

Tamara Wahbeh

The worst experience I have ever experienced with a finance company!!! They refuse to put a manager on the phone when u ask for one and after being a customer with them for over 10 years and financing several cars with them with excellent repayment history to be treated with such disrespect and rudeness is the beginning! I have not had my car over 2 months because of a total loss and now they still haven’t handled the gap claim and telling me I have to pay for a car I don’t have and haven’t had for 2 months!!! DO NOT DO BUSINESS WITH THIS POS COMPANY!!!

Brittany Sova

Impossible to contact customer service, which means bad things for employees and consumers.

Frost

Honda finical services is really bad they didn’t call me when my auto payments didn’t go through, when they handled my car there were broken stuff in my car and didn’t do anything about it, they didn’t give me the info about getting my car back and wasted 4 days that added more money to the bill and horrible service they keep transferring me to other people the whole process took 4-5 hours.

shantanu ganatra

Terrible terrible service. I financed a vehicle through them which later I realized what finances for a much higher apr than what others were offering. However, while signing the contract I was never told to pay 500 if I decide to return the vehicle. There was no such rule mentioned. Obviously being a busy person myself, I am not going to read every line in their contract, they never mentioned anything and now won’t take the car back. In fact I inititated a return even before 12 hours let alone 24 hours because I realized how they were trying to rip me off. They have called me on Monday to resolve this issue but if it doesn’t I’ll mention the names of the people who dragged me into my worst nightmare. From sales person to manager, everyone working here has no customer service agenda in their mind. They shove you off. Never reply. Never call back. Never update you on situation unless you go there and beg them for it. I regret ever entering Honda freeway and deciding to get a car. No wonder they have worst reviews posted online as well. Half the week their people are not even working in their office to respond to your queries, doubts and everything. They registered my car for 6 months when everyone does it for a year. Do not ever go to Honda. I’d suggest buying a vehicle with damaged wheels and engine than go to this place. Save your money guys! Do not let Honda rip you off in any way. I’ll update the review once my issue of returning the car is resolved or stays unresolved. The most shocking thing about their services and financial services of freeway Honda is that 2 hours after buying a car, I went to Audi and they are giving me cheaper certified pre-owner cars which is why I don’t want this car anymore and they are shoving me off when I try to return it within 12 hours let alone 24. Their services is so terrible and horrible that they won’t even take time to help their customers who have given bad reviews or even reply them.