Reviews of TruService Community Federal Credit Union (Loan Agency)

Sadie Culbertson

The teller was rude from the moment I said hello. I wanted to ask about mortgages but never went there because of this individual. I only had a savings account, so I closed it and left.

Steve Hayes

The experience with this Credit Union was top notch and very customer friendly. Had our loan approved and money available in 2 days.

Karen Cockrum

This bank sucks!!! No customer service. They read robot scripts no matter the issue. Even if you have money in the bank they charge nsf fees on transactions!!! So tired of the run around!!! Always check your balance and statements because they will get theirs!!!! RUN AND RUN FAST!!!!

Ashley Shoffner

The staff at my credit union are always so friendly and willing to help. I also really enjoy the electronic banking services they provide, like the TruDeposit mobile app. I use it to deposit checks into my account all the time! Go check out TruService and you won't be disappointed!

tanvette98

Tanner Smith, I have been a member since the day you open the doors at the Hermitage Road location. I have had a great relationship with Melissa for my accounts and loans. She always gets back to me as soon as she finds out the information needed and is easy to work with. You just can't get that kind of courtesy at those "BIG" banks. This is way I do all business with TSCFCU. "Great Services Small Town Hospitality".

Tia Glover

Great, friendly, and helpful staff. I never have a problem with my bank!!!

David Nolen

Great customer service!

Tree Gorilla

Rude tellers. Poor customer service. I will never return here!

Allyson Anderson

I would give 5 stars but we have had some problems when we go out of town. We travel and aren't able to use our card in certain states that have had fraud. If we don't let them know ahead of time that we are going out of town then our card will be rejected. A couple months ago we let them know a week ahead of time that we were going out of town and our card still ended up getting rejected. Luckily I had another card with a little money from our previous credit union. They called the next day and apologized but it shouldn't have happened in the first place. More recent, they have started sending emails if they think a charge is fraud and give you the option of saying it's fraud in the email or calling and telling them it's not. We tried calling multiple times and were never able to talk to someone. I wouldn't recommend this credit union to anyone who goes out of the state frequently. I will say that the people working are really nice and do try to help. I know it's probably not their fault but I wish that we could use our card whenever we need to. We pay extra each month for fraud protection but I didn't think that it would just make it to where you can't really use the card out of the state. Edit: The one time that we actually had fraud on our card they approved it. Somebody spent $419 of our money and they flagged it as fraud and also approved it. We didn't even have that much in the account so they charged us a fee and took the money out of our savings account. Now we are having to file a police report because of something they did. We pay extra a month to prevent things like this and so far it has only blocked payments that we actually made. Also, apparently the people who spent that money also tried to make 2 other purchases before that but were denied and we didn't even get a notification about those. Now we are finding out that it happened to multiple people here. We don't feel safe here and will be changing credit unions as soon as possible.

Rachel McGhee

This team is amazing! They were so quick to answer all my questions and work with the dealership to make the car buying process go smoothly! They have very competitive rates which was a huge help to stay in my budget. They made sure to support me and value my potential car so I knew I was getting the best deal! Their customer service is truly unmatched! 10/10 would recommend working with Trish, Tiffany or anyone from this team!!

Chuck Ezell

Have been a member for years and have always been satisfied with their customer service and outstanding loan officers.