Reviews of Arkansas Federal Credit Union (Loan Agency)

Bluestreak94 Plays Something Random

The people at the front who you talk with to deposit money and cash checks with are very kind for the most part, but the people in the back, specifically the old lady, tends to be incredibly rude and quick to rush you out and not even answer questions. I wish they'd bring back their ATM they used to have at the front of the building, and make it so you can deposit money at ATM's too. Many other banks allow that. Why don't they?

Steven Shelton

Don't bother trying to use their CC for any transactions. They will flag anything as suspicious and then freeze your card. They claim they tried to contact me but left NO message on my phone. I was seeing issues with charges being declined for online accounts before I realized they had mysteriously frozen my card over small transactions with reputable online vendors. They send a letter! I just spent 20 minutes on the phone trying to resolve this. I will not use this card again.

Eric Mansfield

This is a shift place to visit... loan people take there time . They dont want to help you . They waste your time . Try A different bank

OBS Nation

I have a business account with AFCU which is nice other than the fact that THEY ARE CLOSED SATURDAY

Tori Ponzio

I love the people on location who signed me up but their customer service that you call is terrible they gave me two over draft fees when money was pending in a deposit and they show going the same day on my account. Called to find out why and the girl just kept repeating herself in stead of offering to fix it. I’m about to go in and tell them to close my account.

Kendyl Roberts

I love this bank, and I love the chat functionality on the website. Always so helpful. I have to give a special shout out to Sarah Click for helping me with something kind of complex today, but she did it with patience and care! I really appreciate it, and I am proud to be a member here. Thanks!

Shelton Germaine

This review is really broken up into 2 parts. The "banking" side and the "insurance" side. I have only been a member a few months but the banking side has been very good. I have a branch in Rogers, Arkansas and they are always prompt, friendly and willing to help. The insurance side consistently fails to follow through. It took them over 60 days to provide a quote. Then when they scheduled a call, they failed to do so. If it takes 60 days just to provide me a quote, how long would it take to actually provide service... I don't know that I can recommend them.

Truman Griffin

Great service with better rates!