This usually is a very pleasant place to take my 3 year old son 2-4 times a month for toddler storytime, and to check-out books for our nightly bedtime reading sessions.
But a nasty woman named Betsy (shorter, darkgreyish haired woman) "helped" us twice today, first to return books then to check-out books. I had simply and nicley asked her which books I still had out, found out I had one book still out, ok no big deal, then I asked if I had accumulated any fees.The experience wasn't great, she wasn't personable at all and would interrupt me to "answer" my question which wasn't what I had asked her. She started talking about a book on tape that I had out too which someone was waiting for, ok I had it in my car and brought it back into her.
My son and i were helped by a very kind librarian to find a book he wanted, great, time for check-out.. i brought her the books and gave her my card. I asked if she could re-new the book that is still out, and jokingly said, "i want to advoid fees you know." She basically grimaced, was short and said in a VERY condescending tone, " I already did that for you, that's what that receipt I gave u was for!" Theres more to that interaction that I dont remember, but Dude! My blood instantly began boiling. Never had I ever been treated like a sewer rat covered in feces before. It's something u had to witness for your self. That's when I began getting short with her, and explained she never told me, I was just making sure. That's when i asked for her name, she proudly gave it to me and I left.
I do not startle easy, or get angry easily either.
I understand that in this country people are very entitled and think they are better than others, so I do understand customer service isn't great at most places, but COME on!