Reviews of Queens Library at Long Island City (Library)

Lindsey Wickman

I like it here, I come and hang out on my laptop almost everyday here. Its snug and cozy like being in a treehouse. I like the set up and how they have an outlet area where you can plug in and use your laptop and charge your phone at the same time. The staff is friendly. No one is perfect but they try to assist you the best they can, which is nice to get from a library.

Lisette Caesar

This would be an awesome library, however, teenagers play video games on the computers without using headphones until someone complained. Once that happened in I was in quiet heaven. The little books around are quite appealing except for the fact that they chairs are filthy.

Sydney Sterling

The worst customer service ever! All are incompetent except one (black male). The rest are a miss, this place is truly regrettable and I would not return if it were the last library on earth.

riko suave

Nice

John Fiallos

It's the loudest library I've ever been to. People playing radios and loud music. Noisy and inconsiderate patrons and hyperactively that will drive you nuts, especially when your trying to study.

Sally Jackson

you call this a library? what a joke.

Juventino Villalba

The best library ever. (*_*).

E. Demas

I was pleasantly surprised when I visited this library for the first time and was immediately approached by.a staff member, as they could read in my face I no clue where to return my book. I was given a tour of the library, where to find a reserved book that had been shipped to this branch. The library is clean. I I was impressed that as one person was leaving the front desk, another was there was to replace them in a seamless coverage of the front desk. All staff members were attentive to visitors, offering assistance and then some. Service with a smile. I was so impressed. Cudos to the manager who has instituted a policy of customer first. Wish other Queens libraries were as knowledgeable, approachable.and non hostile. Thank you.

Melissa Morales

Hours of operations Tuesdays are from 1pm to 6pm. At 5:45 my 3yr old needed to use the bathroom. Bathroom doors already locked. I ask the worker by the name of Christian if he can please unlock the bathroom so my child can go. He stated I cannot everything shuts down at 15 min to closing. I pleaded and he said he couldn't. He had no consideration no heart no customer service what so ever. I had to leave right away in hopes my child wouldn't wet himself. Never recommending this library to anyone. This visit to the NYC public library was the worst ever. : this is for Christian,get a different job. You souless human being.

T Hamilton

Staff is friendly and helpful. Place was clean and cool the day I visited. They have vending machines and kids areas; scheduled activities are posted. Side note: NYPL card will not work here bc they are separate Library systems.

MITHUN K SHAHA

Quite place

Rebelde Perulibre

I was here today, 02/26/18 around 5 pm because I wanted to get a NYCID. Just for the records, before coming into this NYCID location. I was in another location in Manhattan on 46 street and Lexington Ave, I couldn't get to make me an ID in this location cause it was really packed, crowded; the reason why someone recommended me to drop by at this location in Long Island. So, I took a train from Grand Central to Queensborouh Plaza, then walked from there to this NYCID location, it took me around 17 minutes! So, when I make my way into this building and asked the security about the NYCID OFFICE, "ITS ON THE SECOND FLOOR" HE SAYS. HE WAS VERY KIND, ANYWAY, ONCE I FIGURED IT OUT AND GOT INTO THE OFFICE AND I SAW A WOMAN WHOSE NAME WAS RAMONA?? SHE WAS TALKING TO A COUPLE, SHE ACKNOWLEDGES ME AND SAYS TO WAIT..UNTIL THIS POINT EVERY THING WAS FINE, SO I WAITED FOR AROUND 10 MINUTE , THE COUPLE LEFT AND SHE ASKED ME HOW COULD SHE HELP ME? I TOLD HER THAT I WAS HERE CAUSE I NEED TO GET ME A ID AND I HAVE IN MY HANDS ALL THE PAPERS TO GET ME THE NYCID. GUESS WHAT SHE NEVER COMPLY WITH MY REQUEST, SHE WANTED TO MAKE AN APPOINTMENT FOR THE NEXT DAY!!!! I TOLD HER "LOOK, IM ALREADY HERE, I HAVE ALL THE PAPERS AND EVEN THE NYCID FORM WAS FILLED OUT AND YOU WANT ME TO MAKE AN APPOINTMENT FOR TOMORROW??? HOW IS THAT POSSIBLE, RAMONA WAS THERE WITH SOME OTHER GUY IN THIS OFFICE WHO DISAPPEAR WHEN I STARTED TO QUESTION RAMONA?? THERE WAS NO ONE WAITING IN LINE!!!! ACTUALLY, THERE WAS 000 PEOPLE!!!!!!!! THERE WAS NO WAITING LINE!!!!!!!!!!!!!!!!!!! THIS PEOPLE WERE SO LAZY, DISRESPECTFUL, GIVING EXCUSES BUT NEVER DOING THEIR JOBS!!! SO, THIS IS WHAT I TOLD HER, LOOK, YOU WANT ME TO MAKE AN APPOINTMENT FOR TOMORROW WHEN THERE IS NO ONE WAITING IN LINE!!!! WEHAVE ALREADY SPENT 10 MINUTES TALKING BACK AND FORWARD, BY NOW, YOU SHOULD'VE BEEN FINISHED PUTTING ALL MY INFO IN THE COMPUTER AND WE ALL BE HAPPY... STILL, THIS LAZY WOMAN WAS TOO STUBBORN AND INSISTED THAT I NEEDED TO MAKE AN APPOINTMENT FOR THE NEXT DAY!!! I BELIEVE THE STATE IS WASTING MONEY ON THIS PEOPLE LIKE RAMONA AND THE OTHER MAN WHO WAS IN THE ROOM EATING BUT NEVER DOING HIS JOB!!! THERE ARE BOTH LAZY RIPPING OFF THE STATE. GUESS THEY NEVER MISS OUT THEIR CHECKS!!!! THE NYCID MUST CLOSE THIS OFFICE CAUSE KEEPING THIS OFFICE OPEN MUST COST A LOT OF MONEY AT THIS LOCATION. LETS USE THE NEW YORK STATE MONEY WISELY PLEASE!!! HAVE THESE PEOPLE EVER BEEN SUPERVISED????DO THEY HAVE SUPERVISOR?S??

Sarah Poppy

This library has a good amount of seating and some adult specific seating sections which is nice. But this has got to be the loudest library I have ever been to. If you go here during the after school hours there is nothing but a bunch of jerk high school-ish age children behaving like they're hanging out in their own living rooms. I have never witnessed the staff do a single thing about this. I have been trying to study for a professional exam but it is proving to be impossible at this library.

Emerald Grey

I second the review from Gene Harris it is spot on. The Manager at this library Tienya Smith is atrocious and her poor leadership is why the library is so misshapen. For a so called "up and coming" area this library certainly is below grade. This library doesn't even have basic necessities and customer service? lol, a foreign concept. Stay far away.

Joshua Angeles

Horrible place to study. The facility may look beautiful, but the staff does nothing to keep the noise down. People playing music, talking on the phone, watching videos and talking on the phone. More of a social club.

Mirlena Hernandez

Excelente atención , hice mi primer nivel , y la profesora excelente , el ambiente excelente , realmente estoy encantada con sus servicios ,

Rick Wilson

Bad.

Giovanna Gisselle Castillo

The best place

Umahi Adaeze

Its wonderful

JOSEFiNA CABRERA

Its quite you can print for free(Im 10 years old)I used to go here when i was little.They even teach!!

G Harris

This library is a complete bomb. Just to think of all the money that has gone to waste, albeit a decade ago, just to "revamp" and renovate the two conjoining libraries back then (Ravenswood and Queens bridge) Haven't been around the neighborhood or this library in over 10 years only to return for a visit to find a poorly run library with no direction. Outdated books, non-exsistent "customer service" so called employees that keep running in and out of a room instead of helping visitors. The employees here are way worse then the former employees that were working there especially the manager and two female librarians whom by judging from their demeanor you wouldn't even know they were that(this library was better both employee wise and infrastructure wise when it was the Queensbridge stand alone and Ravenswood stand alone libra place is only good for a hangout spot for the homeless, and it would be better put to use if they shut this place down and use it as an intake center for the homeless because that is what it has become anyway. At least then it will begin to serve a purpose.

Sky Tango

Great people and great service. Keep it up!

Mariana Kessler

Kids from local schools loud and always cursing derelict always hanging around no peace and quiet it smells and too stuffy staff does not address the kids I have a service animal who behaves better than the humans.

Daniel Aktas

Not sure why the other commenters said it was loud. Came in at noon on a Friday and it was quiet. The librarians and other patrons smile, so it seems pretty nice.

Maria Benson

It's usually hard to get someone to assist you the way he did. I told him what I needed to do and the time that I had to get it done. He signed me on, printed what was needed and left. All in about less than 15mins.

Kevin Lee

Love this one. Great people and great service. Keep it up!

Google Corny

Best library to go to for free training and lic.

K green

Librarians very helpful