With a convenient location downtown and a plethora of books, the DM main branch is a nice stop for any bookworm. However, my experience with this branch was a nightmare. After checking out a book, pretty much on its last legs (the pages were falling out, the spine was broken, the pages were stained), and returning it, I was falsely accused of damaging the book. When the problem couldn't be solved via email, I trekked downtown to resolve the issue. Imagine my surprise when I was told that the initial problem (written to me via email) was not the issue (because there WAS no issue), it was something else completely!!! Unfortunately, the staff had already made up its mind about the fault being mine; apparently, the patron who checked it out before me was one of the librarians...and she denied doing the damage, so the fault landed on me. Despite being told they check each and every book for damage when they are returned (obviously they did not...the spine had been repaired with tape, the pages had been taped back in, and it had been re-shelved *several* times afterwards), they refused to "believe" that one of their own staff could possibly be responsible for such a heinous act. I was charged full price to replace the book, and when I refused to pay staff, attitudes took a further dive and I was told I would not be allowed to use any library services until I "settled my debt". That was over a year ago, and I have not returned. If they'd asked for HELP with the cost, that would have been a different story altogether. I am a generous person, I have no problems donating money or helping others. But to be accused by THREE people, all who shamed me for something I did NOT do?! Any business that treats their customer like a common criminal, without a voice, doesn't deserve to be patronized. Shame on the staff of the DM public library for making an avid reader feel as if she was responsible for damage to a book that CLEARLY needed to be replaced months prior.