I have always loved this library; I have been going here for 4 years now for books for both myself, and the kiddos I work with. This library in itself, is great. I love the set-up and available books and options for kids, as a group teacher, it is a fantastic resource.
I had a really bad costumer service experience today, and that's what makes this less than 5 stars.
I lost my old library card, so I registered online to get a new one, and reserved a book with the new card that they gave me.
I went to the customer service desk to get my new physical card and my reserved book, and let them know I found my old library card and that if they didn't want to waste a new card on me, I could just keep my old one since I had found it.
I explained this to the woman working the area, and she looked at me and just said in a hateful voice "There is no such thing as an OLD and NEW card."
The man who had been at the desk previously, but was helping anther lady, told me that I would need to get my NEW card to put my books on, and present my OLD card to the woman and explain to her that I had a reservation on the NEW one. His terms, not mine, I was repeating what another friendly librarian had told me, that guy, he was quite helpful.
I apologized, and told her that I just wanted to make sure my books were in one spot, to make it easier for both the library staff, and myself, regardless of there being a "new" and "old" card. I didn't want fines or anything if that was the case.
At this, she again just said "THERE IS NO NEW AND OLD CARD YOU HAVE ONE FILE" slapped my Drivers License back on the counter and told me to have a good day.
I will say, she did these things with a really false smile on her face, I appreciate her trying to make it seem like she was being nice, but I was completely embarrassed with how she treated me, and I actually ended up having to put my reserved book BACK on the shelf and formulate a new lesson plan, because she didn't resolve my issue or help me figure out why the library card I had just gotten wouldn't check out the book I reserved, the only answer she gave me, was there is no new and old cards, I had one file, and it should work. I was too scared to go back and ask her for help with this issue, because she treated me like I was stupid.
I am disappointed in this experience. I plan on locating a new jeffco library to use my card at, instead of something coming up and the potential to having to deal with this person again.