This is my second time using the laundry Matt and I have to admit I was blown away. The staff was super friendly they even new me by name. Laundry was done in a timely manner and I am very happy with the out come which goes to show every one deserves a second chance. Thanks you to the lady that helped me today outstanding job.
It was my first time, and I was not a happy camper. I wasn't rude nor were the ladies there. I drop my laundry off at 8am, to be picked up hopefully by 3pm, for work at 4pm, via telephone notification. Well, I never received a phone call so naturally I figured it wasn't complete, thank God I had an additional set of clothes for work. So, I went in after my shift at 8am the following day to pickup my laundry and it was still not complete. I had to wait an additional 20 to 30min until it was completed. They didn't offer me a discount or anything, just a simple apology. Now, I not only did I have to pay $27.72 for 18lbs of laundry, it was over 24 hours before I could recieved it. On the good side, they were super nice people working there, facility were clean, and everything seem to function well. However, I definitely would not be dropping off anymore laundry, for the simple fact they didn't offer any type of inconvenience discount and it was clearly apparent they messed up nor, did they offer a number or person to contact about my complaint. Basically it was, I'm sorry Carlos, we never get this busy. I'm not saying don't go there I'm simply saying, I hope your experience is better then mine was.