Not a great experience. This was my first time going to a dry cleaners. They took my dress and information. I expected that I would get a phone call when they were finished. I hadn't heard from them in a while, so I called back after a couple months. They told me it was done, and they don't call when it's done. I thought that was strange, but I thought maybe that's how dry cleaners work.
Anyway, I forgot about going back to get the dress for a while, so I didn't really expect it to still be there when I stopped in. When I did stop back in the man working was very rude to me. After looking to see if they still had it, he pointed to the sign that said something about not being responsible after 30 days.
That was all fine and good, I really wasn't upset because I knew I had taken a while to come in. However he then told me that they call, which they didn't-not when it was done nor before they gave it away. When I said that actually no one called me, he got very defensive and started to walk away from me. I was curious what they did with the clothes they gave away, and he seemed rather annoyed with me that I was even asking. I even made it a point to say that I wasn't mad, but that no one called me. He argued with me that they always call-which was not true in my case.
I honestly wasn't upset about the dress not being there (even though it was rather pricey), but that was more my fault. I was more upset the way he acted toward me. I think I will find a different dry cleaner to go to next time.
**UPDATE: They called me 2 hours later and had found my dress! I am happy that they found it, and that they called me back to tell me. However, the man on the phone still sounded annoyed with me. Saying since I was "adamant" about the dress he kept looking, which I wasn't. I thought it was gone. He also still says that they call after a due date...which they didn't. Anyway, when I went back to get it, the woman at the front was very nice, so that was good. This whole experience was very strange...