Reviews of Helena's Cleaners Queen Anne (Laundry)

Matte Bailey

I've been coming here for the past year. Great people and my orders are always ready quickly!

Eric Pope

Liars I called over the phone explaining I just needed measurements for a online costume designer on etsy, the young man who answered the phone said that shouldn't be a problem and they would be glad to help. When I arrived on my lunch break the old chinese lady wouldn't do it and after watching an awkward conversation between the young men working the front desk he just tried to explain she doesn't want to do this. Had to go to men's warehouse to get these measurements. Since then I have avoided your cleaners and drive out of my way to get my dry cleaning done. Honor is very important to me and it is clear that you do not value that.

Emir Elleuch

Neighbors be aware of Helena’s cleaners poor customer service and the service itself. Do not give them your designer clothes or anything of value. They don’t care about people’s stuff. I gave them one T-shirt and one dress for cleaning. The T-shirt had kind of black velvet all around it as a design. It was all erased. I can no longer wear it. As for the dress, new spots appeared. Spoke to one of the managers: he wasn’t even sorry, you could feel he was on hurry, he didn’t give a damn about my clothes. He kept saying it’s the manufacturer fault not theirs. I wore that T-shirt only twice and now it’s ruined and they are not even sorry.

F Witt

They performed a service I did not ask for, and was not asked if I wanted it or not, and when I brought it up with the cashier, he told me I could not get a refund because the service had already been performed. Outrageous.

H Ratansi

Fantastic service and my clothes always come back super fresh and never smell like chemicals which is great. I thought this “non-toxic” thing was a gimmick, but it definitely isn’t. If there’s a stain they can’t get out (very rare) they let me know and put a tag on the hanger so I know they tried. I’ve had loose buttons, thread coming of garments before and they always come back fixed without me asking. Been a loyal customer since 2013 and I have yet to be disappointed. Keep up the awesome work.

Jake Nelson

I used these cleaners because I could just drop off my clothes to my apartment. This was a HUGE mistake and I HIGHLY recommend you avoid them at all costs, the inconvenience of taking your clothes to the cleaners is outweighed by their shady pricing practices and poor customer service. I had called after my first order to ask pricing as it was never posted anywhere and told it was $10.27 per sweater, which is fine. I was told I got 20% off as it was my first order which was great. The sweaters submitted then were all cashmere and I was only charged $10.27 per. This time all sweaters were cashmere as well. However this time I was charged an extra $2.00 for one sweater, I have no idea for which one. I called thinking this was a mistake and heard back from Kendall who told me that I was lucky to not have been charged $2.00 every time and that I would not be refunded. The actual price is not important but the fact that this cleaners will try to charge you extra at any chance they can and not work to resolve the matter makes think they don't care about their customers and will try to charge as much as possible. AVOID THIS PLACE!

Bernard Finley

This is easily the best place to get all your dry cleaning done... trust me, I've been to many, many places and this is by far the best. They do a great job, on time, and reasonable costs.

Kevin Ostenson

Sent in 4 vintage fedoras to be cleaned. Dust and light oil stains from years of use. Was told originally that it was $8 a hat. Once they had them I was told it would be $15 a hat to steam clean. Hats came back a couple days later looking exactly the same. Called and complained and they picked them up to try again. Hats came back once again with dust and none of the stains touched. Went and bought a hat sponge and did it myself for $4. They will never see a dime of mine again. Too bad as I collect vintage fedoras.

Mk mk

I was dry cleaning my delicate bridesmaid's dress. The dress came out looking very bright and clean I was very pleased. And I like the fact that the receptionist ask me if I was the first customer and gave me a discount without me even asking. Not a lot of businesses will tell you about their coupons or deals without you asking.

liliana cabrera

I have been using this dry cleaner for almost a year now and they always meet my expectations and when I am not able to pick up my items their delivery service always in handy. Thank you Helena’s Cleaners!

natalia oyarzabal

Nice service, didn't have clothes ready on time

Chris Madison

They ruined my $300 jacket and the owner Will proceeded to insult me several times and refused to even acknowledge that it happened...STAY AWAY! They don't respect their customers and aren't worthy of your business. YOU'VE BEEN WARNED!!!

atoztaxi NEAMISBEMIS

Great work by skilled technicians. Will the general manager, is a graduate of the industries reknown International Fabricare Institute. Friendly knowlegable people, reasonable prices. Try it you'll like it.

Alex S

Friendly service and quick alterations

Bree Sher

Read the KOMO news article about the bulk by the pound pricing. Called four times to confirm their pricing....and was told the minimum load had changed from 6 pounds mentioned in the article to 8 pounds. Saved all my dry cleaning for 4 months and when I arrived at Helena's I was told the minimum was now 20 pounds. I was at their counter and called the number I had called to confirm pricing etc. and was told I could do a 10 pound load but they would have to make a special receipt for me. The person at the counter asked to speak to that employee. They told them they wouldn't accept my 10 pound load and handed they phone back to me. The employee I was speaking to got her manager involved. They said the owner had left and no one could authorize them to accept a bulk load under 20 lbs. I had called four times and been given wrong information while I was standing in their business and they still turned me away. This is the worst customer service ever.

Sherri Wright

2 stars and negative if I could. I was so looking forward to an easy drop off and a good quality place based on the yelp reviews. I arrived just a few minutes from after opening hours and the place had the open sign turned but no one was there and no lights were on. I waited ten minutes and still no one. After 20 minutes I called the immediate assistance number and I was told the person was on their way but she couldn't even tell me how soon. Worst experience ever and was a really frustrating start to my day. I will take my business elsewhere.

Scott Phelps

I have been using Helena's for seven years and have always had impeccable service. My particular building has pick up and delivery through the office, and their online portal is easy to use and clear. I even have listed the amount of starch I like in my shirts (heavy). Not only is the service wonderful, but the location couldn't be more perfect for those who cannot take advantage of their pickup and delivery service. They are located right next to all of the other amenities in Lower Queen Anne that make this neighborhood so great, including Metropolitan Market and Bartell's. I noticed the one star reviews seem to focus on the one experience they had outside of dry cleaning. I would highly recommend ignoring those reviews that seem to be an expression of personal frustration and focus on the service, which for me has always been perfect.