Reviews of Red Hanger - Millcreek (Laundry)

Stan Spencer

Great job on shirts and friendly staff!

shannon hammer

Took in two carpets. 8 x 10 both had been peed on by my puppy. First rug came back stained but at least the smell was out, second rug had no stains but smells just like dog urine. We paid $310. For both rugs to be cleaned. I get the rug that still had stains. The fabric wouldn't allow the stains to come out, but the other rug still smelling like urine? Won't be using this place again.

Michelle Rohbock

Fast service

Steve Rusk

Always does a professional job. Everyone has been easy to work with.

Janie Poulson

They are always friendly and willing to solve whatever challenges I bring them. I've been using Red Hanger for decades.

Omar Ismail

Always consistent

Kenneth Coombs

Prompt, professional and I am satisfied with their work

Taryn Rechenmacher

The staff is so kind and helpful and they always take excellent care of our clothes! I definitely recommend going here!

Steven Peterson

On a snowy, cold day like today It makes me want to wear my warm, tan cardigan from Macy’s. Unfortunate, I can’t because this Red Hanger either gave it away, lost it, or stole it. We’ve gone to this Red hanger for years with generic white shirts and the occasional nice unique clothing item and have never had a problem. Recently, however, I brought in a tan/blue cardigan sweater that I wore for my engagements (I’m married now) and they seem to have lost it. The cardigan was brought in with other sweaters and shirts to be dry cleaned, and we received all but my favorite cardigan. The problem lies more in their system they use. When you drop off your items, they give you a little ticket in return that has in writing what you gave them to dry clean. This is the problem. I should have looked more carefully at the ticket to see that they didn’t write down my cardigan. When I returned to pick up my items, they didn’t give my cardigan, nor did they have it in their store anymore. No one else’s ticket would likely have mentioned a tan/blue cardigan, so how could they have given it away? The manager said that at the beginning of the month, she would check the security cameras and run an inventory of all of their items in store. That was two months ago, and they still haven’t found it. I’m pretty upset, because that was my favorite cardigan (one I would frequently get compliments on) and was also quite expensive. TLDR; this Red Hanger lost my favorite cardigan and rely too much on a very fallible system to keep track of what you gave them, leave lots of room for human error.

Jessica Wiltsee

Love Red Hanger’s !! Great customer service!!

Abby Bengtzen

Great service. Quick return.

Philip Gissen

Cleaning clothes is a no brainer since the second half of the twentieth century. Equipment is cheap and the profit margin huge. In fact, organized crime loves to use the cleaning clothes business as a facile way to "clean" "dirty" money. I know this for a fact, and I will not divulge why. The only detail that needs attention is to keep an account of the individual items the customers bring in and to fulfill the simple requests of your clientele. This particular Red Hanger not only screws up every order, but now I discovered they have a propensity to steal clothes. At least they have good taste. My haberdashery is European and very expensive. None of my clothes were purchased in a mall. I ask for a normal, urban pants press for my trousers, and every time they come back looking like I'm in the Navy wearing bell bottoms. In addition, Red Hanger claims "I must be mistaken," when I KNOW I am missing an item. The first time I choked it up to my age and possible dementia. (Not really, but I can make a mistake) This last time there is no mistaking their thievery. The police would just laugh at me. However, Red Hanger got away with about $500 worth of my clothes. The people working at this Red Hanger are either completely moronic or crafty with their subterfuge. There is no way of knowing. BUT BEWARE! DO NOT BRING YOUR CLOTHES FOR CLEANING TO THIS RED HANGER. THEY ARE THIEVES HIDING BEHIND THAT DISGUSTING BLOND ALL AMERICAN LOOK. THAT CLEAN CUT APPEARANCE IS OFTEN A TROJAN HORSE. (Unless you are from Troy and "belong")

Jana O'Brien

Red Hanger was very helpful in solving a stain problem for me. They were very helpful and easy to work with! I highly recommend them!

Jim Smuin

Never had an issue that wasnt solved professionally

Melissa B

I was shocked at how expensive they were. It cost upwards of $30 (closer to $40) to dry clean two dresses and a skirt. I almost fell over. They said they were competitive with the SLC market. I just moved here recently but find that hard to believe. I'll have to check some other places to verify.

Janelle Van der Werf

My first experience with Red Hanger was perfect. They did a wonderful job a special jacket and the free delivery and pick was sooo nice, and the price was more than fair. So glad I found them

Rick Shapiro

Reliable, reasonable prices, and good results!

Brent Nelson

Excellent quality work. Got grease stains out of my slacks!

Mark Greer

Professional clean well-organized moderately priced excellent service always in a good location where you can park easy

Robert Palmer

Great customer service. Prices are too high though; 8.25 per pant. Yeah, no thank you. Prices should be cut in half at least or maybe throw in a sandwhich. Jesus!

Charlotte Fischer

They do an excellent job on my husband’s shirts and on our other dry cleaning!! The staff is very friendly and Leslie, the Manager is the best!! She stays on top of everything... if you have concerns about a special item being cleaned she will make sure it gets special attention!! We have been going to them for over 10 years and wouldn’t go anywhere else!!

Leysan Mingalieva

THE WORST DRY CLEANING EXPERIENCE ! I came to pick up my clothes and it looked unpressed and one item specifically still had a scent of my old perfume as if it was never even treated. So, I left my unpressed (or poorly pressed) clothes for the second time for repressing but got exact the same result with the unpressed seams and even more wrinkles than the first time around. Moreover, a very ixpensive jacket was ruined by what I'm guessing an access heat of overpressing it at the collar and now has a bad permanent shine. Although, the rest of the jacket was still wrinkled when I picked it up again. Getting a hold of a manager was proved to be a waste of time as the manager is either never in or never returns left with an associate messages. Save yourself time, money and nerves by avoiding all the Red Hanger services and especially by staying away from this location: 3275 S 2300 E Salt Lake City, UT 84109

Nick Olsen

I have used this place about 10 times now. 3 times my clothes has been lost and they had to call me once they found it. Quality of cleaning is fine but it seems like organization is not their main focus.

Laurie Burt

Reliable, quality service.

dan danielson

Great people to work with!!

Lauren Dumke

Great service, fast turn around time, dress was perfectly pressed and smelling fresh!

Kristina Dickson

I’m really disappointed in my service recently. I’ve been taking my clothes here since I moved to Millcreek several years ago. I have never had any major issues, though it seemed difficult for them to always find my things (even with the tickets), but they ultimately did and I’m patient. I recently took a leather jacket in with several other clothes and was not told that it would take about a month to get the jacket back. I only learned this when I came to pick up the items. I totally understand that this could take longer, but was a little frustrated that I was not made aware of this initially. I came back a week past the time the gal up front told me to pick it up (over a month later) and was then told it would take another month (after she took some time finding me- again). She was annoyed while I explained to her why I was confused that it’s two months, instead of the time I was told at the last pick up, and furthermore, was a bit unprofessional about it. It’s a nice jacket and I’ve had other cleaners only took a couple weeks to dry clean, and they did manage my expectations. After I get the coat back, I will not be coming back here. Advise caution.

Sarah Egelund

I’ve been putting off leaving this Red Hanger location a review... But since I got a random text today asking me to leave a review then why not. To start off, I used to WORK counter at this location about 2 years ago and had worked there for a couple of years. One day my aunt gave me a Guess Leather Letterman Jacket to have cleaned there since I worked there. The jacket was a gift from her deceased husband so it definitely had a lot of sentimental value and I promised her to get it back to her in a few days. I took it to work, had it cleaned, it went through the cleaning process, scanning, bagging and assembled on to a location on the rack. But when I went to find it to pay for it, it was NOT THERE. So I told Leslie (the manager) about it. We thought maybe one of the other girls that worked there stole it. I mean there was no explanation as to why it wasn’t on the rail because it had been scanned and put on a certain number on the rail. We checked everywhere. For a few days searching for it. Finally, Leslie decided to watch the camera recording in her office, BUT she only watched when the girl was closing up the store and leaving and “found nothing”. I had expressed how much that jacket meant to my aunt and she did nothing. She didn’t watch the videos of the entire time from when the jacket was placed on the rail (the system and ticket tells you the date and time it was assembled) to when we noticed it missing. Which was a day or two. I even told her I would come in on my time to watch all the recordings of those days but she didn’t let me. She never took it to corporate, they never replaced the jacket, never compensated my aunt. Nothing. Then I was fired not too long after that (a blessing in disguise) but hmmm.. sketchy. I wasted a lot of time working at this place and should have gone to corporate myself. This is how they treated their employee’s items, imagine how they treat their customers things....

Heather HMC

The manager and staff at this location go out of their way to help you get exactly what you need. They are always friendly and they remember me. If something’s not right, they make it right. They’re also helpful in teaching about fabric, like telling me what sizing is and that water ruins velvet. I would definitely recommend this establishment.

Gregor

My Bad, Red Hanger tried to Contact me, BUT my phone, thought it was Spam and blocked the number... They did an excellent job and repaired a small hole, BEST IT BEEN IN 20 YEARS THANKS

Brian Erickson

I really like the people at Millcreek location. I'm a pretty regular customer but I notice that some of the new folks don't follow through about the status of a customer order. I know its easy to see some other staff members as not following through but they need to work as a team. Not being able to find clothing, or drop off bags, or finding my drop off in the morning never got opened, and having multiple accounts for the same person so that others employees have to search several account to find my items are things that need to be straightened out within the business. It feels like folks need a checkoff list to make things work more reliably. I'd recommend the new staff be trained to a list of expected duties and then audit each week for at least 4 weeks after starting. I feel that the business is not giving these new worker a chance to be successful by giving them direct responsibilities and direct feedback. If you do that I think you have great new workers and more satisfied customers.

Rosie Mirabelli

Best cleaners in town. They are fast and very kind.

Kathy Opolski

We could not find a decent cleaners in Park City. Had no idea Red Hanger was pick-up/delivery until year ago - love it - love it - love them!!

Don Giles

Loved The Red Hanger in Millcreek and miss it very much. Loved the employees. They were very personable and made sure that the customer was always happy. The quality of the cleaning was great and the prices were too. Red Hanger Please Come Back!!!!!

Andrew Havens

They are always so friendly and willing to help. The manager is fantastic, she is very involved and works hard to make sure her customers are satisfied. Great place.

Jerry Seibold

They do a good job and good service

Jeff Griffin

I work at a shop and one of our shop guys spilled coffee all over about 30 work shirts. Leslie took them in no problem worked her magic and had them back to us (coffee free) in about three hours. Not to mention the logo print on the back of our work shirts was left intact.

Sunny Roundy

They ruined my wedding dress less than a week before my wedding. We were told by the manager that it would be cleaned by hand and that obviously didn’t happen. Several of the beads on the embroidery are missing, or just falling off the multiple loose threads. The bustle was destroyed and is no where to be found. I’m getting married tomorrow and I’m having to pay someone to salvage it the best they can before I walk down the aisle in less than 24 hours. This is an $800 wedding dress that cannot be returned. To say I’m livid is a gross understatement. I will not be returning and I will be filing formal complaints. If I could leave zero stars, I would.

Jane Sorensen

Red Hanger in mill creek is quick efficient and do a great job. We have been going there for years

Chelsea Weidmann

The service is friendly and fast, and my clothes always look great.

Kyle Priest

Great service. Willing to work with customers to get things done in the quickest and most convenient way. The manager Leslie is a great help.

greg altherr

Very happy with the pickup and delivery service

Paula Menlove

We often take my husband shirts in to Red Hanger to be laundered and pressed. They always do a wonderful job, we have never had any problems or complaints. Thank you Red Hanger!

Martin Tanner

Friendly, courteous and excellent dry cleaning and pressing. Fast same day service. My items are always done on time.

Stu Grater

Fast, friendly, and fair.

Mark Henderson

I'll never return. I picked up my dry cleaning and one of the articles (an expensive pair of tailored wool pants) as having a hole in them. I was surprised since I didn't recall any previous holes. Later at home I discovered ever article has small similar sized holes in them. Red hanger ruined every peice I brought to them and told me it was already that way. It wasn't. Customer lost for life.

Wendy Kantor

The level of service from Daniel Danielson Reflects the best of professionalism . He went out of his way to assure me of cleaning items returning in the speediest fashion. He delivered with great spirit.

Christine Tiranno

Delivery pick and drop off service is very reliable.

Harlow Brides

I had my husbands suit cleaned for our daughters wedding and they got it done quickly and it looked great!

Bret McCormick

Dropped off an infant dress and upon pickup had a marker stain from a worker that was new. It took close to two weeks to get my dress back with still having a new stain.

Joanne O'Connell

LOVE that they pick it up and deliver it back to me--they are SUPER friendly when I see them, and are always available via phone or text for special requests, questions, etc.

Natalie Foster

Great company, great people & great service. We live about 20-25 miles away from the closest location & they have a free pick up & delivery service! Makes life so much easier.

Larry Houston

I have been a customer with Red Hanger on 3300 S and 2300 E for over 20 years. I regret to say that I can NO LONGER be a patron due to POOR QUALITY over the past 6 months. On three different orders my request for simple shirt laundry Medium Starch and Creased Shirts have NOT been performed with wrinkles in them when delivered to me. On each occasion I spoke to the Manager with NO RESULTS. Items have been Loss and Not Ready for pick up at stated time. On July 3rd when speaking to an employee she stated she was directed NOT to spend 10 minutes on A 3 minute job because of discount provided by Red Hanger. Poor Quality of Services. Regrets Larry Houston

Scott Stout

If what you desire is a quality cleaners with great customer service, then don't go here. I travel to Salt Lake on business and I have used them three times and each time they have failed. Miserably. Fail one. They lost one of my items, a nice Nordstrom shirt that was not cheap. They eventually found it and I had to have somebody else pick it up for me and hold it until my next trip. Plus, I had to pay for the cleaning for the shirt they lost! They could not give me my other things unless I paid the full bill without the 'manager.' Fail two. They advertise same day service but when I came in to pick up my stuff it was not ready and I had a flight the next day. Well, it eventually arrived in the mail. Fail 3. Today I dropped off a pair of pants with a stain. They came back with the stain. Don't they check stuff when they press the items? I had to pay even though they didn't do their job as the manager must approve any refunds or reductions...no manager ever seems to be there. So, if you want to use the worst cleaner in the world, use Red Hanger.

Mike Smith

I have taken laundry and dry cleaning to this location for over thirty-five years but no more. Sadly, the quality of service has declined even more rapidly than the prices have risen. Shirts unwearable. Dry cleaning poorly pressed. Redos while accepted, quality still not acceptable. Leslie has been accommodating and has agreed with my concerns but still there has been no improvement. I am no longer a customer.

Joan Maiorana

Dropped off a large quilt and 2 shams requesting a specific turn around as we were leaving town. We're very happy with the results!

Jack Eichers

Attendant was very good at explaining the charge for repairing my shirt that was damaged in laundering by red hanger I was surprised by the charge. My shirts usually in perfect order. Thank you.

McCall Nelson

Ashley was so professional and got something done in record time for a party we were having - thank you!

Bill Law

Left credit card by mistake, phone call within five minutes afterwards returned and got same.

Rocky Ashton

Fast service. Nice people. Very expensive.

Wayne Wardle

I have my shirts cleaned weekly at the 2300 E. location, the manager Karen and her staff have always been professional, prompt, friendly and fair. Jacob is a superstar. Wayne Wardle

Kaki Garrett

Great customer service and very timely!

Nicole Knight royaltouchcleaning

I have a residential house cleaning service. We do dry cleaning pick up and delivery for our customers. I have used Red Hanger for 15 years. Leslie the manager has treated me like gold and I've never had a problem. The clothes are always ready on time. Perfectly clean with no complaints. I've had several of the employees there help me but one stands out the most his name is Thomas he is always so helpful kind and very respectful. I would refer this company!!! Nicole

M. Scott Updyke DDS

Leslie, the manager is the bomb!! She has listened to my constructive criticism and made me and my clothes a priority, she is a true example of exemplary customer service

Michael Nielsen

One star for spam texting. Response to response: I have never used your service. I used the previous business that was at your location YEARS ago when it was "One-hour Martinizing." When I get a text asking me to review a service I used YEARS ago, from a different company, I can only assume you are spam-texting for reviews.

lilia ochoa

Good customer service

Kristine Godfrey

Nice place to get your clothes cleans

Nelson Green

As always, the pick up and return is seamless and effortless. It is the only way to get laundry and dry cleaning done in Park City!

James Elmer

Cheapos don't pay their staff very well.

Dale Reev

Love the manager! She is incredible! Shirts are always perfect and always on time. Shirts don’t smell like chemicals. I have allergies and can’t use other places. This place is perfect!!

John Kasteler

Great people - I am very happy with the service and the quality.

Jemina Keller

Favorite Dry Cleaner EVER. Leslie is the best manager!

John Melville

Great company with great services...I have been loyal for years and continue to use them as my preferred cleaning service.

Arjan Vinson

Wat the actual... 100$ for 3 suits and 8 shirts. And no warning I was getting robbed.

Ryan Simmons

Good service. Very fast. Thanks!

jeff satsuda

If you're looking for a new dry cleaner then you've found the right place. Excellent, prompt service that you can trust. Company has been around for as long as I can remember. If you have any concerns, just ask for Leslie, the manager and she'll take great care of you.

Bryan Nock

Great Dry Cleaning and Shoe Repair/Polish...always on time and great work.

Thomas Birrell

Need a dry cleaners with great customer service? Jon and Thomas are such great employees! If there is anything that you need Leslie the manager will take care of you!

page wilson

Love the convenience and friendliness of the drivers at Red Hanger!!!!

Karla Olson

Red hanger is great. On time. Super nice

Mike Sprunt

Friendly, kind and efficient

Becky Brennan

Fast, friendly service.

Lani Jerman

I drive far out of my way to take my clothes to this Red Hanger location. They do an excellent job, and there is no one I trust more than Vanessa.

Scott Hilton

Consistently reliable. Always have my shirts done at the time committed. Good friendly people.

Scott Newman

I switched well over a year ago from doing business with Red Hanger Millcreek. I found the quality getting poorer and the service being less friendly. I had a situation where a shirt was lost without an offer of compensation.

Liza Simpson

Great service and Dan is awesome!

Anthony Koltenuk

They lost an article of clothing the day before my wedding reception. They were extremely unmotivated to find it. I am only leaving this review because they text spammed me 2 years later

Cynthia Owens

They have cleaned our clothes well. They also return the clothes in time as promised, are friendly.

Ashley Petersen

I will always bring my dry cleaning to this location. Leslie (the manager) and Sam were amazing and helped with my wedding dress cleaning. Amazing customer service. It turned out great both times I had it cleaned here!

LynnDa

Have been happy with how they handle my clothes. Reasonably priced and always friendly.