This letter is long overdue. It is an honest response to the nasty dishonest reviews targeting the Stuft Shirt Tuxedo Emporium written by Kim van Rijn. The actual wedding party name was Dasher. It took place the summer of 2013. The Google review is not the only Dasher family attempt to besmirch the reputation of the Stuft Shirt Tuxedo Emporium over a wedding that took place a year ago.
What happened? The Dasher wedding was scheduled to take place on a Saturday at 4pm. Unfortunately, their tuxedo order had slipped through the cracks and was never faxed to the supplier. It was discovered when the family came Friday to pick up the formalwear.
Before the end of the day, their order had been submitted for overnight/Saturday shipping, which cost the Stuft Shirt $160 in shipping fees.
Because of the oversight, two extra employees came on board Saturday morning to steam, press, and bag the formalwear as soon as it arrived. Around 10am the Stuft Shirt received a call from UPS stating that the truck carrying the order had experienced mechanical problems and was running late. The order finally did arrive shortly after noon. By that time the Stuft Shirt had received two menacing calls from one of the fathers threatening to cancel the order if it weren’t delivered within the next hour. Instead, that same person showed up to collect the formalwear a short time after his second call. While there, he took the opportunity to verbally abuse the Stuft Shirt owner, fortunately, in the hallway away from a shop full of customers.
The pressed and steamed formalwear was picked up by 1pm, in plenty of time for the groom and groomsmen to dress for the 4pm ceremony 25 miles away. But then the Dasher’s chief complaint did a 180. No longer was it about the Stuft Shirt’s slip up and last minute delivery of the formalwear. Now it was because the Stuft Shirt owner and employees had been rude and treated the Dasher wedding party badly because they are not LDS. In fact, the rudeness and attitude came from the Dasher family, not from the Stuft Shirt.
Unless customers inform the Stuft Shirt staff of their religious affiliations, the employees have no idea to which church they might belong. Until the Dasher family brought up religion in their complaints to the Better Business Bureau, the Stuft Shirt had no idea whatsoever of their religious background.
According to the Dashers, their final broken straw occurred when the Stuft shirt required that they be reimbursed for a missing garment bag. Here is what really happened: When the Dashers returned the formalwear, the missing garment bag was brought to the Dasher bride’s attention. Her response was, and I quote, “After all you have put us through, you expect us to pay for a lost garment bag?” That comment by the Dasher bride elicited a resounding “YES I Do!” from the shop owner.
Incidentally, the Better Business Bureau exonerated The Stuft Shirt on the BBB website, saying that they had done everything possible to compensate for failing to order the formalwear well before the event.
Looking back, the Stuft Shirt owner wonders if it was worth the time, effort, and money spent attempting to please the Dasher’s.