I took my wedding dress in to get it cleaned. The owner was there and very confident that he could make the dress look great, he even showed me a picture in his phone of another dress he worked on. I left my dress and paid $266 up front for the cleaning. He told me it would be ready in a week. When we went to pick up the dress it wasn't ready and he needed an additional week to clean. When the dress was picked up, there are marks on the dress that were not there before on the front and back of the middle section of the dress. The only part of the dress that was dirty before was dirt marks on the bottom. When we asked him what happened he told me didn't do it and there was nothing he could do. It clearly looks like a chemical mark from cleaning but he takes no responsibilty. Not only did he deny any responsibility, he got irate and irrational, he asked me to "call a bishop or the FBI" which I thought was completely ridiculous and just asked him what he thought was reasonable to make things right for what has happened to the dress. He told me he could not refund the money from the cleaning and actually told me "he is proud of the work" he had done. Normally when you ruin an item at a dry cleaner the dry cleaner would pay you for the item which they ruined. I haven't even had to ask dry cleaners in the past for this they just offer. However, this dry cleaner wouldn't even refund the cleaning cost of the item and he ruined it. THE OWNER IS THE MOST RUDE AND UNPROFESSIONAL BUSINESS OWNER I HAVE EVER MET! DO NOT GO HERE! DO NOT PAY UPFRONT FOR CLEANING OF YOUR ITEMS, I AM NOT CONFIDENT HE CLEANS ITEMS PROPERLY.