Reviews of Lone Star Cleaners (Laundry)

13376 US-183 #500, Austin, TX 78750, United States Located in: Galleria Oaks

Average Rating:

DESCRIPTION

Here you will see all the feddbacks of real people like you who purchase the products and services of Lone Star Cleaners (Laundry) in Texas.

Currently this firm has a rating of 4.3 over 5 and this score is based on 22 reviews.

As you can see it has an average rating is high, and it is based on a very large number of feddbacks, so we can be pretty sure that the assessment is quite faithful. If many people have bothered to give their score when they are pleased, it works.

You know that we don't usually stop to give opinions when they are good and we usually do it only if we've had a problem or incidence...

This Laundry is classified in the category of Dry cleaner.

Where is Lone Star Cleaners?

REVIEWS OF Lone Star Cleaners IN Texas

Sarah Hockenberry

Best service ever!

Jefferson French

We've been going to Lone Star Cleaners for a few years. They are quick and their prices are good. The owner is very friendly.

Carlos Edwards

Great staff

Jorge Chavez

We were loyal customers of Lone Star Cleaners for over 7 years, but since they sold to the new owners, Brandon and Stacy in the summer of 2018, their quality has dropped dramatically. We tried to work with the new owners as they experienced growing pains and accepted multiple credits for their low quality dry cleaning and laundry services. After losing one shirt (found several weeks later) and ruining one of my wife’s favorite dresses (one of the strings that tied at the sleeve got ripped off), we stopped going there. It wasn’t the money, it was the cost of our time and having to return shirts to be recleaned, repressed and / or the cost of replacing our clothes. They were no longer worth the investment. A month ago, we found two shirts from the last pieces of laundry they did for us. They had very unusual stains, like bird droppings, between the two shirts where they were touching together. The shirts were brand new. They were from my son who is a college student and were from Nordstrom. We bought them last summer during their Men’s half yearly sale. Since he doesn’t dress up very often, we didn’t notice the poor quality cleaning until he took them out of the plastic a month ago. When we brought them to Lone Star Cleaners, they tried to deny responsibility because several months had passed since they did the laundry. But since it had their tag on the clothes, they couldn’t deny it was last laundered by them. We gave them two attempts to clean the shirts and they did have success with one, but the other had a permanent stain. I just met with the owner Brandon and we both agreed the stain was still on there. When I said that I no longer wanted to keep wasting time on trying to clean the shirt and wanted a refund for the purchase price of the shirt which was $96, he refused. He only agreed to pay 10x the dry cleaning because it was their policy. Then he proceeded to deny that they ever caused the problem for the stain. He said he couldn’t replace the clothes that they ruined at what it costs the consumers, it would be too expensive. Their policy limits their liability to 10x what it costs them clean it. He is right. That is what their policy states. That doesn’t change the fact that they ruined the shirt. It doesn’t remove me from being liable for taking my dry cleaning to a place that has a demonstrated history of delivering poor quality work. We no longer go to this dry cleaner. I do not trust the new ownership. They do not take responsibility for their low quality and were unwilling to resolve our issue in a satisfactory way.

billie harrell

I've used sever a lot dry cleaners in the area. If your looking for excellent service, good turn around time. A friendly environment by staff that know you by name. Lonestar is the best. I was trying to put in a good review the first time and I had a new tablet and somehow rated them low. Mr Lee is always friendly. They have full service from cleaning comforters to putting my school emblem on my uniforms. Their the best in North Austin area. Thank you for your service over the last 5 + years

Gregory Montez

Missing a Button/Damaged Clothes?: Used these guys twice, third time I asked the owner if they'd warranty their work should I get them back without buttons and he got really defensive. First two times I used them I got a couple shirts back without a button here and there and a couple pants legs came back un-himmed/sewed. Both times I gave them 10+ shirts/pants so I wasn't too terribly upset that some came back damaged. I also realize that things just happen outside of anyone's control. The owner, I assume as he said he was the owner, stated that he was unwilling to warranty the work and that I'd have to go somewhere else to get my shirts repaired in the event that they mess them up (not his exact words but you get the context). Went to Reids, they were ok... no missing buttons but they were pretty pricy. They, however, would repair shirts if they were damaged in their care. Found another place off Jolleyville that is $2/shirt, they will fix damaged shirts for free, and they text you when your shirts are ready for pick up. Wish I could remember their name. Duval & Jolleyville - They're better, just a lil more expensive... and nicer staff too. Hope this helps!

Mela Knight

Always the best prices & service. love that they know me by name!! Such sweet people!!

Vash Duong

Tim Kennedy

They're always kind and polite.

Kimberly Putman

Burned holes in my pants and denied responsibility. Additionally, they must not have actually cleaned them bc the stain I brought them in for was still there. Gross. Rude response. Do not trust.

Nancy Fohlbrook

Really nice people and awesome job on my son's suit and shirt! Excellent prices too

Greg Palmersheim

Friendly service.

Lance Long

Been going here for 16 years, the best

mario

Tuan Nguyen

I gave them a dirty wedding dress after our crazy wedding. It was grey from dragging it all over downtown, kinda yellowing from all the sweat (lots of dancing and partying), and very delicate with all the embroidered flowery thingies and sheer mesh. Mrs. Ha assured me it would be white and they would take extra care of it. And boy was she right. It was glowing white. She even removed the SEWN in bra pads and re-attached them for cleaning. This was was among 17 other articles of clothing I brought in as well. Everything was pressed and clean. And the price... lets just say I'll be coming back.

Adro Suggs

I was recommended by a friend and this place is amazing!! I use them about twice a month with two bags full every time and

John Skoczen

Third time I got a garment back with damage and this time it was bright red stains on a garment that was supposed to be dry cleaned. Upon coming back for the fix he made no apologies and the pants had been clearly bleached not matching the shirt anymore. Not a joke to me as it was the outfit I should have worn to a wedding but too late for the event - had to wear something else. No more

Hunter Daly

Great service for over 10 years now. Affordable and always reliable service

Andrew B

Great service and quality. I have all my shirts, pants & jeans done at Lone Star Cleaners. I have been using them for over 12 years (2005) and I am always satisfied.

Michael Thai

Still the only place I take my DCs to. The owners are good people and they take good care of your clothes.

Ken Roberts

By far the best cleaners I have used. Never had a problem. We have been using them for over six years.

Matthew W

Great cleaners!! Very fast dropoff and always ready ontime, if not early!

Business Hours of Lone Star Cleaners in Texas

SUNDAY
CLOSED
MONDAY
(VETERANS DAY) 7AM–7PM HOURS MIGHT DIFFER
TUESDAY
7AM–7PM
WEDNESDAY
7AM–7PM
THURSDAY
7AM–7PM
FRIDAY
7AM–7PM
SATURDAY
9AM–2PM

PHONE & WEBPAGE

Lone Star Cleaners en Texas
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