Reviews of Brenan's Dry Cleaning & Laundry (Laundry)

Robert Claypool

I don't know who the owners of this business is, but I feel like I am bothering your staff when I bring items in to get cleaned. They are the rudest individuals I have ever met. I hope my clothes I have in there right now don't get ruined, but this is it after receiving the same treatment each time I go there. Once is someone is having a bad day, five times is employees who don't like their job!

Darla Hall

They tried getting a stain out for me...they couldn't (I was hopeful, it was a nasty stain) but I would definitely go back again!

Michelle Lalim

HORRIBLE HORRIBLE HORRIBLE customer service. Extraordinarily RUDE staff. No greeting at all; speak to you as though you are annoying them; don't bother to make eye contact when they do finally acknowledge you. Wouldn't give me a timeframe on how long it would take to clean, preserve and box my wedding dress, but then didn't bother to call when it was finally ready. Called today to see what the delay was and, again in a cold, uninterested and annoyed tone, was told that they don't call people to tell them their items are completed. I'd completely understand this practice if I had been given a timeframe.

Michael Prazak

I get my all my clothed pressed here. I was very nervous to try them because all the reviews are bad but I use them every other week and it's always fine

Collin David

Worst Dry cleaning experience I have ever had - I will not go back nor recommend Brennan's cleaners to any of my friends or co-workers. The Staff there are so rude and incompetent. When I walked in and told the girl this was my first time here I expected at least a smile or a welcome... NOPE. I was told my stuff would be ready in 2 days after 5pm, and I said, would you like to know the starch I prefer? The girl was annoyed and disengaged - she seemed like she had no idea what was going on. Fast forward to the next day - I received a voicemail that said I needed to release consent for them to clean a dress because of the coloring. 6 calls were made over a 36 hour period to try and make this release happen - nobody answers the phone! I finally called and let it ring for 4 fricken minutes until it gave up. Called right back and the annoyed girl (who I probably interrupted her Netflix show in the back) answers and sounded clueless. She said my Suit wasn't there, but a shirt was and that I would have to call the next day (mind you, this is after my two day window). Overall, horrible experience and the suit still came back with wrinkles in it. I can only imagine what will happen with this dress... DO NOT GO TO BRENDAN'S- TAKE YOUR BUSINESS ELSEWHERE TO SAVE YOU TIME, STRESS, AND MONEY!

Erik Craig Weiss

I would give 0 stars but I did get my clothes back. Although not always dry cleaned as requested. Sometimes with a crease in the pants and sometimes without. Like the other reviews mentioned the staff is rude and makes you feel like you are being a burden by interrupting their homework, television, or Netflix show.

Kayla Mueller

I was skeptical on going here for dry cleaning my son's suit based on the reviews. Found that most reviews were over 1 years old so thought I'd call first to see how the customer service was over the phone. The lady who answered was extremely nice and helpful. I was needing it cleaned in short notice and they were extremely accommodating. Dropped it off that afternoon and they were just as nice in person as over the phone! When I picked it up on Friday there was a younger gal working and she was just as nice as the first lady. I looked around and there is no TV anymore. I'm thinking this business has seen the negative comments and took action to fix the problem(s). I will definitely go here again.

Ben

I brought them a suit to clean. I kinda see what the other reviewers are talking about; the gal sitting in the other room watching TV wasn't the friendliest. I broke the ice somehow and then she seemed ok. That was Tuesday at 2:30 and it was ready by Thursday at 5. I paid $12.20 which was about what I expected. The suit looked good and intact. I docked a star for the hours (8-Noon on Saturday?) and for the less than warm welcome. I'll be going back again, though.