Worst laundry service in NYC. Not only did they ruined and shrieked my clothes, they mixed up my Roomate's laundry with someone else's, but a month ago, they returned my laundry bag with someone else's laundry in it, except for one item that was mine, meaning they mix up things in the washing machine. I had all my towels and sheets in there, so while they took two weeks to find my laundry, I had to buy new sheets and towels which they never reimbursed me for. When they finally returned my laundry the only item of value which was a $79 backpack was missing. They sent me a check for only $50, and said that the rest will be added to my account to use towards my laundry next time. That was two weeks ago, this never happened, I told them that how would they expect me to trust their business after what happened and that I didn't want to use the rest of the credit towards their laundry service, but two weeks and 6 emails later they haven't even bother to reply. I called hundreds of times and they don't pick up the phone. I gave up, so went ahead and tried to book a pick up for my laundry making sure I wasn't sending anything I didn't want to get ruined or lost, but when I tried to do this, their pick up app said that my account was deactivated because of issues with my last payment! They deactivated my account saying I didn't pay for my last laundry, when in fact they lost it, and I am minus $29 which they never credited to my account, and $60 for the new towels and bed sheets I had to buy to use during the two weeks it took them to find and return my stuff.