Reviews of Rockefeller's Cleaning & Restoration Company - Rockefeller's Construction, Inc. (Laundry)

Kelly Boland

They were knowledgeable and did a good job. The price was pretty good.

Brittany Wardell

I have been using Rockefeller's home cleaning service for three years now. There has never been a time where they have disappointed me. Recently, I had a water damage in my home. My living room and laundry room were completely damaged. I called Rockefeller's and they arrived right away to help with my unfortunate situation. Larry and Cole were a pleasure to work with and always very professional. Rockefeller's had the experience to work with my insurance company too. They handled all of the repairs at my home and made it very easy and stress free for me. I would recommend using this company for any cleaning, restoration or construction services.

Christian Huaman

Great service !!! They wer efficient and professional we will use them alway! Thank you !

Sierra Vincent

Very happy! Thanks!

Robert Pearson

So...My master bedroom (in 2015) had a leak in the drywall above the window. Called my insurance company and they contacted Rockefeller for me. Rockefeller repaired the drywall for me but charged me $175.00 for paint when they actually used my own paint. The paint that used was about half a can (I guess its expensive paint). They also charged me for pick-up of drywall that was never done. Thank goodness I took pictures of everything. After calling about the erroneous charges they took it off my bill. Two years later the same drywall has a leak (same spot). Called Rockefeller and they said the window had the leak not the drywall so not their fault. The only problem I have with that statement is they fixed the drywall and nobody told me it was from the window. I called my Insurance company and they advised me based on the circumstances they would take them off of their list of contractors.

mikerry4

Very unprofessional customer service or consideration. Had them come out for an estimate for some master bathroom remodel work (plumbing, drywall, window replacement) and was told they would email an estimate soon. Waited 10 days and then called three times leaving messages for Cole and was told after 3 weeks, that they were "busy with their insurance work and wouldn't be bidding the work." How about a phone call to state that instead of leaving us hanging?

Jill Gaulden

I have been using Rockefeller"s for 14 years and have always been thrilled every time I walked into our house after one of their bi-weekly cleanings. They are punctual, friendly, professional and consistently excellent. I've had a lot of cleaning services over the years and none of them even came close to Rockefeller"s.

Peggy C

Must say they are attentive when first appear to assist with in my case flooding & that’s where it ended. Came first night after calling about 3 pm giving us a time of 5- 9pm I said no one after 7 pm & sure enough about 7 pm he showed. Checking moisture meter telling us where damage is & explaining what the process is. Technician called code blue ( water damage) telling them his belief on extent of damage. Placed fans & dehumidifier & left about 10 pm saying he’d be back next day when ins adjuster would be here. Seems as soon as adjuster mentioned that he didn’t think they needed to remove granite countertops and cabinets technician lost interest ( less money??). The technician said he’d be back Saturday or Sunday to check on how things were drying out & would begin removing floors Monday. No show any of the three days & then another tech showed Tuesday. Second tech had no interest in this job mentioning numerous times how he had to hurry because he had another job to get to. All while I’m thinking your at this job so finish it up & then move on. #2 tech didn’t do what #1 tech said needed to be done & what he did do was half assed. They also left big black muddy /dirty marks on my hardwood that was remaining & when I mentioned this I was told it should just wash up. The technician should show a little respect for people’s homes & clean up messes they make. After removing hardwood flooring he left the vinyl flooring which was under hardwood & then removed fans & dehumidifier so now my house was smelling so bad it was making me physically ill. When I mentioned smell he said he sprayed something & then I should spray some bleach. He returned after I called my insurance adjuster to get his take on situation my adjuster said they already had ok to remove all vinyl flooring & then tech #2 only removed what was obvious. Smell is now overwhelming &1 gal of bleach & 4 lbs of baking soda later still smelly.& kitchen filled with gnats from moisture Finally had the guys doing my new floors cut vinyl from under counter & that was the root of smell. We were never even given any sort of contact information for Rockefeller’s until #2tech was leaving I give glowing reviews to businesses that earn them & not often give bad ratings but in this case I’d give 0 stars if possible

Billy Pepper

Amazing company to work with on restoring our roof, siding, swamp cooler and more. This truly is a team of professionals.

MJ Jones

I guess cleaning, they are okay. I believe they took advantage of me and of my insurance company. I know that they wasted a great deal of my time; 3 months after water damage, no reconstruction has been done. Rockefellers was fired after it was apparent that they were in no hurry to fix my house nor were they probably capable of doing so. I'm glad others got good service.. Me, I got overcharged, my kitchen was further harmed, and I got blown-off by management. "Larry", who has all the power, was on vacation, "out of town", for 2 weeks and couldn't be disturbed -- and no one else could do anything. Company was unresponsive and probably incompetent. "Satisfaction guaranteed" that they advertise, is the company's satisfaction -- not the customer's. Insurance paid almost $10,000.00, and the company did not feel obligated to return my calls. Do yourself a favor and go elsewhere.

Rebecca Turiciano

I was very happy with the cleaning services provided by Rockefeller's!

Kristen Donnelly

These folks did an amazing job on my house. My husband and I recently had our old tile removed and new tile installed, and EVERYTHING in our house was covered with a thick layer of dust. I don’t know how, but the cleaning crew managed to have the whole house sparkling in just a few hours. They cleaned the ceilings, walls, floors, cabinets, fixtures, wall hangings, furniture, washed all the dishes, and the list goes on. These folks are life savers!

Patti Williams

This company and their fine employees helped me and my family out when we had a family situation where none of could clean up after a tragic incident that had happened. They were kind and helpful and did good work and made the situation less horrible than it was. We appreciate there staff. Thank you.

Adrian Lazos

Real good professional business

Elle Shryock

Rockefeller's did an incredible job cleaning our temp Old Navy store after construction was complete. They were competent, detail oriented, and professional. They also were very reasonable to work with on pricing and scheduling. I recommend them for any post-construction cleaning needs in this area. Just a follow up - we used them again for another project last month and they were great! Very accommodating on both price and scheduling!

Jean Gonzales

Made an appointment with them took time off work, just to get a call saying they have to cancel but could get back to me at the end of the week. I just can't wait a week, nevermind.

Andrew Trujillo

We’ve had house cleaning with Rockefeller’s for years and can’t imagine living without them. Love all the ladies and the office staff are really easy and accommodating.

Sophia Lucas

Good carpet cleaning. Smells a lot better

Ashley Fae

0 STARS!! Horrible customer service!! Im really upset at the work that was done by Rockefelle's Cleaning crew!!! They were sent out by my insurance company to TARP my roof only!! Well I come home to these guys tearing down my walls and exposing my children at the time to the fiberglass insulation, my daughter has asthma and was and is still having breathing problems from the fiberglass all over the house and being blown everywhere by the fans. Well when they tarped my roof all they did was tape plastic on the roof and may I add that the tape they brought to "secure" it was melted and wouldnt stick so they had it in my freezer and continued to use that tape that was bad and they never came back to re tape it well now my roof is leaking all over and my insurance claim is still processing Even after telling the manager about the issue with the tape he could care less that my roof is leaking again and now the water damage that was sucked dry by thier de humidifiers is now wet again!! Great now my asthmatic daughter has to breathe in MOLD becasue this company didnt do the job right the first time. They told me they would be MORE THAN HAPPY TO COME BACK AND CHARGE ME $150 just to re tape it!! What a joke!! My insurance company will be cutting us a check to repair the damages and I WOULD NEVER USE ROCKEFELLERS CLEANIG TO REPAIR THE DAMAGES considering they could care less about my situation and did NOT try to help us in any way!! Thank ADRIAN for your horrible customer Service Now I see why you gys dont have a Facebook page becasue there would probably be nothing but angry customers on there!!

deborah montoya

This company doesn't even deserve a star. In my opinion all they care about is doing the fastest work possible and collecting the check. They are contracted with my home insurance company which is a racquet to begin with. They repaired my roof last September and destroyed my swamp cooler in the process. It continues to leak and they say it's an age issue with my cooler. It never leaked before. They attached my heater exhaust pipe on my roof so poorly that it blew off. They came to assess it last week and left it sitting on my roof with my pipe exposed into my house!!! It rained yesterday! Thanks Rockefeller for that little extra bit of incompetence. I would never ever recommend this company.

Deborah Trujillo

If I could leave zero stars I would. Worthless owner doesn't take responsibility for finishing the job he started. Company basically gutted my laundry room, even breaking a floor joist and walked off the job this a.m. because they don't know how to work on mobile homes they said. After being on the job a month ??? Just wanted to make the easy money and when the work got more difficult all of a sudden they didn't know how to do it. Someone needs to pull their license, rip offs.....

Danielle Shively

I wouldn't use anyone else but Rockefellers. They have made my carpet like new again after terrible pet stains and did an incredible job cleaning a rental when we were moving out.. I didn't know it was possible for that house to look so nice. Everyone iv talked to and had in our home have been professional and kind. Can't rave about this company enough!

Elise vanWestrienen

The best and friendliest company around. They helped show the beauty of our house while it was on the market with a thorough cleaning job. Very impressed. Thank you Rockefeller's!

Hope McDermott

Very unprofessional customer service. Asked about how long till they could possibly began work and mentioned that they lost all of their subcontractors for roofing, so we were told the wait is 6 to 8 weeks. We currently have a leaking roof so this timeframe wouldn't be best. We asked if there's any possible way to get anyone out sooner for patch work and Erica Hernandez asked for our deposit so she could put us on the calendar. I simply responded "well I'm not sure we want to wait 6-8 weeks for the work to begin (mind you, this is the 21st of march. Hail and rain all day) so we might not want to go with Rockerfeller". Erica said "oh, ok" and then hung up. I emailed her the recording of the conversation and I mentioned that this was a very unprofessional way to handle a customers concerns. I attempted to reach out to her supervisor (Josh Popkey) but he said she didn't mean it.. On the 22nd, Josh came out and left his card in my door. No call, text, or anything regarding his presence at my house. I called him when we got home and asked about his visit and he was rude over the phone and didn't seem to care to address our roof repairs. He immediately wanted me to make a deposit so I could be placed on his wait list. Not sure if you would like this type of customer service if you had a damaged roof over your family's head at night.

David Drucker

I have been using Rockefeller's for bi-weekly house cleaning for five years now. They always do a great job, and when I've needed special cleaning services (over and above the usual), they can always assemble a team just for that purpose. I highly recommend them.

Gloria Klein

We will forever call Rockefeller for any construction or hard core cleaning projects. They were always on time when they said they would be here they were. Cole and Dave are who we worked with and Alex in the office they were always so accommodating and nice. The men worked so hard the cleared and reshingled our roof in one day, the stucco work they did took a little longer but they painted the entire house in one day they work quickly yes but they do a beautiful job. We are so very please thank you Rockefeller.

Georgia Schulman

Everything was fabulous. They came when they were supposed to, id what I needed (and more!) and left on time. Highly recommend.

Laura Rose

Rockefeller maid service cleans our rental properties in Albuquerque and Santa Fe. I never have any complaints. Plus they’re a handyman service and carpet cleaning, which is fantastic. Highly recommend.

OldsCool - Topic

Minus 5 if possible. So get this, Rockefellers Construction has been involved in mold remediation at our home for 4 weeks and tears apart area in our home damaged by water leak. So getting to challenge of not being able to deal with job because it’s not as easy as they hoped, owner decided solution was to pull off the job instead of stepping up to challenge. We treated them as decent as we possibly could to experience this solution? Then his man tells me their not authorized to do construction on mobile homes this far into project? Going to find out if that’s true cause if so Construction Industries should be interested in report of not only this but also damage they chose to leave behind. What a sorry approach to service. Would love to see owner respond to this review.....,

Solve Maxwell

I know Rockefeller’s offers a lot of services and I hear great things about all of them. My experiences with them are with their House cleaning services. I have them through once a month and they do a phenomenal job every time!! I’ve tried many companies and I couldn’t be happier, such a professional crew! Hopefully I can utilize their other departments and have my house remodeled soon!

Maxemiliano Padilla

I recently had pipes burst in one of my shops here in ABQ which resulted in severe water damage. I frantically began to make some calls. The customer service I received from Rockefellers was outstanding and they were on scene within, like, 30 minutes. As business owner I know the importance of quality control and customer service. This company was professional and they were able to get me up and running again two days. My place was a disaster and they performed a miracle. Can't thank these people enough. Excellent work guys -Roadrunner Trans. Inc.

Krystal Martinez

The best of the best. Thanks to Roxana and her techs for everything they did and the great information.

Susan Speed

Rockefeller's helped us clean and repair a water leak in our laundry room and kitchen. They did a great job! Dave went above and beyond to make sure we had what we needed and was a great communicator. We even got quotes and hired them for some additional work.

Karen Macy

Wade, the estimator/ supervisor was on time for my roofing quote and honored the given estimate which emulates honesty. Dave Tapp, the Project Manager was punctual, polite, professional, returned phone calls in a timely fashion, and oversaw and managed the overall roofing project from beginning to end including the most minute cleanup. The roofing crew was polite, professional, and worked diligently to complete the roof. Would highly recommend this company for your roofing needs.

cheryl vargas

I need to try speaking a little more English and using more manners.