I just had these worse experience ever at this laundry mat! The staff whom is an older woman was extremely rude and very unprofessional!!! I arrived at the laundry mat around 7:45pm on Saturday night and immediately upon entering this establishment the older woman approached me and told me I could ONLY use the left side of the laundry room for the two biggest machines, all other machines were off limits because SHE didn't want anyone to use them! Why you ask??? Because she stated SHE wanted to leave early because she was tired and didn't want anyone to mess up that side of the laundry mat!
I proceeded to comply only to realize that allllllllllllllll the other machines on the right side of the laundry mat were taken. She then said to me very sarcastically "are you going to stay her and help me clean up? I have a family to go home to as well! It's raining and I want to be in my bed" Yes the employee said all of that to a paying customer!!!
I then replied saying "you will not leave any sooner if I have to wait for machines, I have a lot of clothes to wash."
She then sucked her teeth and said fine go ahead!
However, it doesn't stop there, she continued to harrass me by hovering over me and monitoring me because she also told me not to make a mess. I am a 35 year old woman, I am not a child!!!!
Everyone that came in immediately after me around 8:30pm-9pm were told not to use the left side of the laundry mat. However a pregnant woman came in and the employee did the same thing to her and it escalated to the point where the POLICE had to be called. The employee got into a screaming match with the pregnant woman and physically blocked the pregnant woman from using the machines! Totally unacceptable 3 police officers showed up as the employee was yelling out "I don't care who you call! You don't sign my paychecks!
What happened to customer service?????? I've been a loyal customer at The Laundry Depot, however tonights service was unacceptable and I will not pay money to not be appreciated and harassed by staff!!!!