Reviews of Al Phillips (Laundry)

ANGELA WATFORD

Outrageous pricing...... $7 per pair of slacks, $7.20 for a women's short sleeve blouse. No price sheet displayed in store and when I asked about the high amounts the clerk said " everything various and are prices are all over." Nice to know that you can't be sure how much something is going to be charged.

Bob Pool

Pricey but good service and nice people. Pics not related.

Jessica Elliott

Seriously the worst customer service. They do a good job with the cleaning but IMO the crappy customer service trumps the cleaning service. Dropped off a suit for my husband with an older white lady I believe to be a manager, at 8am on a weekday; the sign says if dropped off before 9am, it can be done by 6pm. We were leaving for a trip to Cali the next morning and needed the suit. Came back at 6:30pm and it wasn't done. The lady basically called me a liar saying I probably dropped it off late. There was no apology or even an explanation. Second story- I picked up on Sunday at 4:02pm; doors unlocked, and I didn't realize they closed at 4:00 (my bad). younger black lady was PISSED I was in there. She snapped "unless you are here to pick up I can't help you" to the gentleman in front of me.Then she answered a personal call and said "Sorry babe, I am still working even though we are supposed be closed and I should be on my way home".I walked out. I wasn't going to deal with her; my husband knew EXACTLY who I was referring to when I said the lady was rude and he said she is always rude. I am NEVER greeted kindly when I walk in to pick up or drop off. This place obviously doesn't train it's staff in appropriate customer service. We've only been going here less than 6 months. After Sunday's experience we will NOT be going back.

Samer Habib

Sorry for the 1 star, but you called me 3 months after I did dry cleaning with you and told me that you still have clothes of mine still over there and I have to pay for them. You guys messed up and want me to pay for the shirts. I asked you guys to waive the $7 for the left over shirts of my $140 order from 3 MONTHS AGO so that you could keep my business in the future. It’s your mistake and you gave me attitude over the phone. Not happy about it and I’m not a small dry cleaning customer I spend $200 on dry cleaning per month.

Steven Quinn

DO NOT GO HERE EVER. They will destroy your clothes, charge you for it, and then when you take it back not reimburse you and you dont even get an apology. Worst cleaners ever with even worse customer service.

Jimmy Hoadrea

HOW DO THEY CONTINUE TO DO THIS... Numerous issues over 3 years of service, though utilized due to convenience by my home, I guess I learned my lesson when trying to have faith in this location to get their stuff together. Oil stains and smells on clothes, sent out items for missing buttons only to get the garment back not fixed from their mistakes. This didn't happen once Eileen "manager" expressed "oh not a problem" of course its a problem I paid for a service that was not performed. Normally spend $80 every other week for suits and slacks. On 1/3/18 received my clothes with tar like stains on them damaging multiple suit pants, charge $79.05. When I returned on 1/4/2018 to express the issue, Eileen said "we'll re wash them at no charge." Ok but what about refunding the charge and they were obviously damaged. "Oh you have to call my boss". She even mentioned that they forgot to check and it and could have been damaged by their machines. "It happens a lot she said "not a problem." Then in the same breath asked me what I spilled on them?? It was obvious that this was on multiple garments and damaged by some kind of machinery and I felt that I was speaking to 2 different people. The number that Eileen gave me went to a vm for a receptionist and the directory did not have a "Laurie Weaver" I tried Numerous attempts with no call back. When I called Eileen at the store to get another number she said that she called Laurie and she will call me back right away but refused to give me a contact number directly to her, stating she would get in trouble. Garments were supposed to be back by end of day 1/4/2018 she mentioned. With No call from her boss "Laurie Weaver." I came back into the store on 1/5/18. Eileen had no idea who I was, had to repeat story, didn't have my clothes. Said oh my boss didn't call you? Nothing resolved. I feel they are hiding something and will continue to try to get my money refunded. This is not right, I should not have been charged for this and they should resolve this by making good on their business promise. Especially since I have been a customer there for a while and spent good money with them. I have never encountered a company not to resolve a guest issue and to delay contacting or pretend nothing happened. They had lost my business and will not go to Al Phillips. Sad thing when I talked about this at my office, almost all my colleagues stated they refuse to go to Al Phillips for the same issues with horrible customer service results. **Update. Was contacted today 1/5/2018 by Laurie and offered to refund service and value of damaged items. Though appreciative of the gesture, I have still decided to take my business elsewhere. Thank you

Veronica Robles

They charged twice than the people across the street but I gave them a try because the young lady sold me on the “no charge” if we can’t remove the stain offer. However, when I picked up my garment the stain was still there and I was told to pay because they have no such policy and was given incorrect information. I paid and asked if they could re-do the services in hopes that the second time would do it and the young lady refused. After speaking to the manager, although very nice, I couldn’t believe she didn’t have the item redone or offered me a refund. I live next door to this place and they could have gained a customer for life but my first experience was short from disappointing. Don’t try this place, go across the street... it’s cheaper and they have drive thru services as a perk.

Mr. Gutz

I never have an issue here. Service is great and uniforms come out perfect. Went to two other cleaners before this which both stained my shirts and refused to do anything. I bring all my stuff to al Phillips now.