We had a house for sale and the day of closing an upstairs water line broke, flooding the main floor into the basement. Even before they arrived we had all the water on the surface removed on both levels.
We asked only to have equipment placed that night and see how the wood floors looked in the morning. The next day we had them pull the wood floors, as they did not survive.
When setting the equipment back up after removing the floors, they did not put the dehumidifier drain in the sink, leaving it on the countertop. This action flooded the counter top, cupboards and kitchen subfloor again. They are having the counters replaced as they were ruined. This flood delayed our ability to get back into the house to complete the repairs by another three days. This putting us under undo pressure to get the new floors installed, they could not install them for us in the time frame we needed either.
I got the bill today and they charged us for equipment that was never installed, 8 hours to come to the house for 3 days to monitor the house and dehumidifiers, (what did they monitor from Friday to Sunday when they flooded the house?) they adjusted the bill for equipment and charged me 6 hours to monitor the dehumidifiers. When I asked for an inconvenience reduction, for the additional 4 days we could not use or work in the house Jody removed, $19.99 per day. so 79.99 total for the inconvenience. She was a real B!+(# about even discussing the bill, when I tried to thank her for adjusting the bill she hung up on me. They did not even hang the cupboard doors they took off. Less than professional team out there!