Reviews of SERVPRO of Eaton County (Laundry)

Halsted Travis

I would seriously leave a negative star review if possible. I have never had the displeasure of dealing with a such an incompetent group of people. They billed us for work they didn't do. They broke trim and wall coverings that could have easily been removed with a little care. Their service vehicle broke down in my driveway (that can happen), but they took trim in that van that was salvageable and now it is gone forever because they can't get it out of the van apparently. In addition to their incompetence in the office (billing - returning emails), we only really dealt with one service tech that had any idea of what was going on. They allowed the carpet to flap with the fans. This stretched my carpet out and made it so it couldn't be salvaged. In my opinion, if I could do it over again, I would get a group of 4th graders together and pretty much get the same result.

GoogleUser

They do not care about their customers and will treat you with bad attitudes when questions are asked. Wish I didn't even have to give them one star. DO NOT USE THIS COMPANY. Their rating speaks for itself, wish I would have known to inquire before I hired.

john smith

The owner Terry Kelly, is the biggest liability these people have. What you want done has no impact on what Terry instructs his crew to do. He only wants to fulfill the insurance company's "do it on the cheap" instructions.

CINDY

We had a house for sale and the day of closing an upstairs water line broke, flooding the main floor into the basement. Even before they arrived we had all the water on the surface removed on both levels. We asked only to have equipment placed that night and see how the wood floors looked in the morning. The next day we had them pull the wood floors, as they did not survive. When setting the equipment back up after removing the floors, they did not put the dehumidifier drain in the sink, leaving it on the countertop. This action flooded the counter top, cupboards and kitchen subfloor again. They are having the counters replaced as they were ruined. This flood delayed our ability to get back into the house to complete the repairs by another three days. This putting us under undo pressure to get the new floors installed, they could not install them for us in the time frame we needed either. I got the bill today and they charged us for equipment that was never installed, 8 hours to come to the house for 3 days to monitor the house and dehumidifiers, (what did they monitor from Friday to Sunday when they flooded the house?) they adjusted the bill for equipment and charged me 6 hours to monitor the dehumidifiers. When I asked for an inconvenience reduction, for the additional 4 days we could not use or work in the house Jody removed, $19.99 per day. so 79.99 total for the inconvenience. She was a real B!+(# about even discussing the bill, when I tried to thank her for adjusting the bill she hung up on me. They did not even hang the cupboard doors they took off. Less than professional team out there!

Sherry Wythe

I had my carpets cleaned by a them. They were punctual, funny, didn’t hesitate to move the furniture, and provided a great service. I have two dogs and two cats and they were able to remove some stains and odors from the carpets. Highly recommend them and will use them for all my carpet cleaning.

Mik lalo

Nice company to work for as a temporary helper.

Terri Wilber

It is a local company which is wonderful and has a very friendly, knowledgeable staff and I would highly recommend!

Tatum Cary

I've had my carpets cleaned to my satisfaction every time I've called SERVPRO of ECG. I always recommend them to family and friends for everything from carpet cleaning to fire/mold/water damage. Also, their management staff is a very caring group of people who truly care about their customers needs and do their best to be sure their needs are met. I've not only been a customer, but an employee for this SERVPRO location.

Lori Eastman

This company in Charlotte was great when we really needed them for our basement flood they came quickly and were kind and professional! They did a great job on our basement and the staff we met were all wonderful worked hard and did a great job! We are very appreciative to you all for taking care of us and can’t thank you all enough! The best!!! Lori and Tom