The Laundry Club is more than just a laundromat. Although there is a television available for customers, it is turned down low enough for others to be able to read while they are waiting for their laundry to pass through its wash cycle and for it to finish in the dryers. In addition, unlike other laundromats, the tables where one can sit are always wiped clean, and although smokers may go outdoors to light up, in my own experience over the years, I have never smelled the noxious pungence of cigarette smoke there: inside or out.
When I have dropped off dry cleaning, I have always been happy with the results: both with my clothes coming back in a timely manner and with even a nasty white clam sauce/olive oil stain being removed from a favorite blue button-down dress shirt. Never have I inhaled the smell of mold or dirty laundry at The Laundry Club that often lingers in other laundromats, especially in industrial washers that have had to take the abuse of a large student population.
The washers and dryers at The Laundry Club are maintained, as I have even witnessed firsthand, on a daily basis. Although during the time when I was trying out different laundromats, I did come upon various degrees of faulty maintenance issues in laundromats other than The Laundry Club. However, what you won't find there are washers half-filled with standing water or gum, pocket change, and other detritus left in washers and dryers.
Excellence in business as well as in life is especially infrequent enough in our current era. It is my belief this is because too many people don't care about either the large picture as much as they perhaps should or the small things that add pleasure and delight to our lives. Caroline Myss, an intuitive healer, often offers the saying,
"What is small is large and what is large is small." The Laundry Club has all of this covered in their quality of customer service. It is a modern business that is managed under the auspices of a proactive brand of old-fashioned respectful customer service. The Laundry Club ownership and staff excels in all of these aspects of the level of service it makes available to its customers.
Its ownership, in my opinion, consistently offers a satisfying experience to anyone interested in not only coming away from their time spent in this laundromats with clean clothes but just may be quite surprised to walk out, on their way to tick off their other chores for the day, with a smile on their face after they have had either a felicitous exchange with the owner, or one of his staff, or for just simply having a stellar customer service experience because the washers and dryers work and are well-maintained and the tables are clean and the floor have been mopped.
As I have had the occasion of one other patron of The Laundry Club write to me in an email: "This is one of the very finest places in Amherst . . . and today I believe I may have seen angels hover here!"