Reviews of Emerald Cleaners (Laundry)

Alan Castillo

I've been using emerald for 2 years now and it has been great. Great family run business and on time with their services. Convenient and free pick up/ drop off delivery as well. Gotta love that.

Michael Leuchtenburg

Extremely unsafe drivers. Witnessed them driving 40 down a busy street, blowing through a crosswalk with someone in it. Amazing lack of courtesy and care for safety. If they're that careless with lives how careless are they with laundry?

Vicky Lirantonakis

I hate to say it, but if I could give them no stars, I would. I'm highly disappointed in Emerald/Joe's customer service. They ruined a $1,000 dress and were supposed to file a claim with their insurance to reimburse me. I have been VERY patient (it's been over a year now since this happened), I have followed up with emails and phone calls multiple times and yet Joe has never called me back. This is completely unacceptable for a small, local business. You just don't treat people this way!

Caitlin Ridgewell

I've used their pickup/delivery service a few times and always had a great experience! They're on time with their services (always pick up and drop off when they say they will) and are very friendly. The guy who does the pick-ups and drop-offs is awesome and deserves a raise! My clothes always come out clean and nicely folded. Plus, I have two very hairy dogs and my clothes are usually covered in fur but after I send them to Emerald, they're just about as fur-less as they can possibly get! I'll definitely keep using this service.

Ope Akanni

This is the most ridiculous, most awful customer service I’ve received since I moved to America 3 years ago. This Drycleaners took my clothes and didn’t return on the promised date. I sent 5 emails on 5 different occasions and up to this moment, my emails have been ignored. I called them 3 times to ask for my clothes, still no response. Then I called and left a message for the manager Jo to call me but up till this moment, no message no call. Then I explained and begged and also left multiple voice notes that I needed my clothes because I had a flight to catch for a wedding and I’d be needing those clothes as my outfit- yet they didn’t show up with my clothes. They continued to ignore. I had to go to Macy’s to buy new outfits so I could wear something decent for the wedding. This is not the first time I’ve received such horrible service from them and if you ever need a reliable Drycleaner, Emerald is not the place to go. Other people in my apartment building are also complaining about how their service sucks. So I advice that you avoid them

Chris Greig

Avoid this place at all costs… No pride of workmanship at all … Only respond to messages when they think they’re going to get money… they avoid simple problems or questions Instead of addressing head on… Just one big headache… no integrity whatsoever

johnbspringer .

staff is accomodating and drop of laundry is done correctly and on time

John Doul

Best eco friendly cleaners in town fast, friendly and effeciant service. My clothes creases are razor sharp white shirt snow white and black slacks with no lint. They did there job excellent I can't complain about a thing.

Jennifer Moseley

Used Emerald Cleaners to have my wedding dress as well as a bridesmaids dress for another wedding. I was extremely happy with the alterations, I also used them to preserve my dress. The service was great and the dress looked great. They were very friendly and helpful. Would definitely recommend them.

o

I used them twice because they have a deal with the building in which I reside at. The were not bad the first time and actually brought it to the building however on the second time around apparently the computer lost my payment information and I had to call weeks later to see what the heck had happened to my clothes and why it was taking so long especially since I had originally gotten it over night for an interview. The lady told me she had left me a message saying my payment information wasn't in the system however I had already paid previously and have never heard of a computer forgetting information. Also I stopped using them months ago and I see that they have charged my account for a service I did not get. I had to call the bank and change my card information because of this fraudulent charge and I am not pleased with this headache at all. Very poor service do not give this company business please they do not conduct themselves appropriately.

Jules Nohra

They do a pretty good job and are friendly. I've never really tried other cleaners so I can't comment on prices.

Brian Thopsey

Great prices amazing people wonderful services. I have been using them for the past 2 years now and wish it were longer they are outside the city but come and pick up your stuff. The convenience is great as they are willing to do whatever is easiest for you. I highly recommend them.