We've got all the reviews of people like you who buy the services of Colonial Chem-Dry (Laundry) near Massachusetts.
As of day this business has a rating of 4.9 stars out of 5 and that score has been based on 182 reviews.
As you can see its rating is almost the best one, and it's based on a very large number of reviews, so we may think that the rating is very faithful. If many people have bothered to rate when they've done well with the service, is that it works.
As you know, we do not usually stop to place opinions when they are correct and we usually do it only if we've had a problem or incidence...
This Laundry belongs to the category of Carpet cleaning service.
Betty at Colonial Chem-Dry responded quickly with many options for available appointments within the same week. She ran through the process, expectations and pricing and booked it all through email, which I find very convenient! Phil L. called me about 10 minutes before arriving, which I appreciated so I could listen for the doorbell. He assessed my two area rugs and two upholstered chairs and took the time to explain the difference between cleaning on-site vs. sending the rugs away for cleaning. Phil explained the costs associated with each option including optional add-on services such as an anti-microbial and deodorizing treatment. He was mindful of wiping his shoes as he entered the house with his own cloth, not tracking wet spots on the hardwoods as it rained all morning. Phil was quick and efficient, and the chairs that I thought were done for cleaned up really well! He whistles while he works and has an overall cheery attitude. The next time I book, I would ask for him specifically!
Betty was extremely helpful in explaining their services and scheduling my hardwood and carpet cleaning requirements. Phil phoned 15 minutes in advance to inform us of their exact time of arrival. He was accompanied by Matt and took the time to thoroughly explain my options for treating the floors and carpet. Phil and Matt were awesome and very professional. They took great care in moving furniture to prepare the areas to be treated and they returned later in the afternoon to return the furniture to their original location. Very impressed with Colonial Chem-Dry. The floors look terrific and the carpet turned out great. I highly recommend hiring them for your hardwood and carpet cleaning needs.
Arrived on time...completed work as expected...excellent representative...explained everything before he started...completed the job...explained what he did...and the carpets came out amazing! So clean and smelled so good! Definitely recommend Colonial Chem-Dry!
Cameron from Colonial Chem-Dry was great, professional, personable, and on time. Plus the carpet looks great with minimal disruption and a fair price.
Colonial Chem-Dry was a pleasure to do business with. They were able to meet my schedule. The technician was professional and friendly. I was not planning to have my kitchen tile floor cleaned but I saw that service on their website and I questioned him about it - he explained it and did it, turned out great! I had them return to clean my sectional sofa - another good job. I recommend this business.
Gave a “professional” talk about cellular blinds and history of the company. We endured and listened. Next asked us to sign a contract said we’ll do two blinds to test how well they clean. Then said that’s $75 and they will not clean nicely and left. Even had the gall to ask for referrals and leave referral marketing cards. Never use this company. Unscrupulous and Unprofessional
Arrived on time, all services were performed professionally. The worker helped me move some of the furnishings away from the work area as he recognized my disability to do it alone. I would use their service again for other floor areas! Well worth the money spent!
Superior customer service
Showed up a few minutes early and got the job done efficiently. Rugs look great, without a chemical smell. What more could you ask for?
Colonial Chem-Dry was great to work with. The technicians came exactly when they said they would, explained what they were finding in our carpets, and answered all the questions we had. They proceeded to deep clean our carpets and they look brand new! I will definitely call them again!
I've been using Colonial Chem-Dry for years! I highly recommend them because their customer service and quality of work is always great!
The technician thoroughly informed us of the process from beginning to end. The carpets and upholstery came out great. We are very pleased with all aspects of this service.
Chem-Dry is very professional, they stand by their work and if you have any questions or are unhappy with the job done they will promptly return and make it right!
Colonial Chem-Dry did a great job cleaning my carpets. They were very pleasant on the phone and in person. On top of that i revived a hand written note thanking me for using their service! Will definitely use them again.
Our white carpets are pretty old and they were very worn. Lots of stains, old and new. They look brand new! Job was done quick, and they dried much faster than when we've done it ourselves. Definitely recommend!
They took care of my service within 24 hours of my first request! The staff was friendly, professional, and helpful.
Fantastic service! Nic and Brian were professional, knowledgeable, efficient and kind. The stain was removed from my 2 months-new sofa in no time & it looks great! I definitely recommend Colonial Chem-Dry-Upton, MA!
The technician was extremely nice and very thorough. And the carpets looked so much better after. I had to leave to take my kids to a class and the technician left me notes when he was done, explaining a few extra things. And I was very impressed when the owner of the company showed up during the service to do a quality control check. And I received a personal hand-written thank you note after from our service rep. Everyone we dealt with was extremely nice and thoughtful. They take their business seriously and do an excellent job. I would highly recommend them!
Colonial ChemDry from Upton, Massachusetts is reputable, reliable, thorough, and is great for customer service. Our carpets have 2 dogs running over them constantly, and they look wonderful and clean. I am a returning customer for sure!
Response time was VERY quick. Deb even got back to me over the weekend via email ... very convenient! An appointment was made for a day and time that worked around my schedule. Phil arrived on time, did an excellent job with some very old rugs. We were please! I would highly recommend this customer service oriented company!!
My entire experience from start to finish was exceptional! I filled out an online request for a quote on Sunday night and my carpets were cleaned by Tuesday afternoon. Betty D. was superb! She Was very efficient at explaining the entire process, the different options for carpet cleaning, and her customer service was excellent. The technicians called to let me know they were 20 minutes out and arrived on time. Phil Lambert and team were extremely professional and very very knowledgeable. They walked me through the entire process showing me stains in my carpet that were not visible to the eye and explained what processes could be used to remove them. They then provided me a quote for four different levels of cleaning, all were quite affordable! I chose the Deodorize option and my carpets look brand new! All of the stains have come out and my carpet now smells nice and fresh. I would highly recommend Colonial Dry-Chem for all your carpet and upholstery needs. They also do curtains, tile and grout, hardwood floors and granite. You will not be disappointed in choosing them for your needs!
I had Colonial Chem Dry come out to pick up my oriental rugs. They have a great service where they come out and move your furniture and take the rugs with them where they are able to clean them more thoroughly than they could in my house. I moved some of the light stuff but wasn't able to move the couches. When they came they were able to move the couches around by themselves and get the rug out with ease. When they got the rug out of the house they pointed out that I had a slight worn and dirty pattern on my hardwood floor that went from the door to the rug, then it stopped where the rug was, and then it started again from the rug to the kitchen. I had no idea that it was there until the rug was gone. So come to find out they are able to fix it. The guy that picked up the rug called up his office and scheduled an appointment to clean and put some kind of special finish down. A week later my rug came back nice and clean. I'm definitely glad that they pointed out my floor, I would have thought that it had to be sanded down and refinished but I was able to get it done before they were even able to bring the rug back.
We've had Colonial come by many times over the years. The person booking the appointment is always polite, friendly and professional, as is the cleaner. They show up on time (and call you when they're on the way). Do an excellent job. It always costs more than I'm prepared for, but coupons help, and given how good everything always looks -- and how hard the guys work -- it's worth it. Most recently, Phil Lambert did an excellent job. In a word: reliable.
Great people doing a great job
I had my carpets cleaned by Colonial Chem-Dry...WOW!!! What a difference! All of the pet stains are completely gone from the front hallway, and in particular, there was a spot that was a mix of hair products and body powder stuck into the carpeting in front of a vanity, which I could not get out with regular spot removers, and I had tried them all...and in just that ONE CLEANING, their amazing all-natural cleaning solution got it all out! I was so happy when I saw that fresh, clean spot that I did a little dance of joy! I am looking forward to having the technician come back to do the other two rooms that I have...THANK YOU SOOOO MUCH!!!!!
Nic Bilodeau of Colonial ChemDry is fantastic! He was very polite, reviewed the services to be performed before he began and also reviewed other products and services they offer. Nic did a beautiful job cleaning my furniture and placed everything back where it belonged. It is the great service and quality of the job that keeps me as a Colonial Chem-Dry customer. Become a customer, you'll love them!
Did David Copperfield just leave my home? Abracadabra the stains are gone. My carpet had cat vomit, grass smudge and dirt marks.With the wave of their magic Hot Carbonating Extraction cleaning process they eliminated all traces of these stains. I highly recommend you use this company. This was no illusion but pure science.
The guys did an exceptional job
We called and requested an overdue cleaning due to pet stains and child-related spills/stains, etc. They booked us a time immediately. Colonial called and confirmed my cleaning but I had to reschedule due to a meeting at work. Betty in the office took care of the rescheduling for the same day at a later time. Phil came right on time and I couldn't be happier with the results. The carpets look clean and new. He did a phenomenal job. I would recommend this company to anyone who needs carpet cleaning. I will call Colonial first for my next carpet cleaning job. Thank you, Adam Repekta
Always cordial. Flexible, and never disappointed in results of any of the carpeting they have cleaned and serviced for me.
Great service and value.
My elderly cat urinated on the sofa. The upholstery is cotton—very hard to clean. Colonial Chem-Dry was able to remove most of the stain so that it is hardly noticeable.
They over deliver every time. They show up on time, their staff is very professional and the quality of the cleaning is outstanding.
Phil was excellent!
Excellent work. My rug was picked up, cleaned and returned. I recommend chem dry for any rug cleaning or carpet cleaning jobs.
Joe from Colonial Chem-Dry in Upton did a great job and was super friendly. He explained everything clearly before beginning and then got to work thoroughly cleaning and sanitizing our carpets. The whole house feels fresh and clean.
Everything was thoroughly cleaned in a timely fashion, and Nic was courteous and competent. I was very satisfied.
They are quick and thorough.
Joe was courteous, and arrived on time. He was very professional and cleaned up when done. I would recommend Chem Dry to my friends and family
Excellent service! My cushions have never been so clean and there's never any chemical smell. I've had Colonial Chem-Dry 2 times now and I wouldn't hire anyone else!
Leo was super. He was direct, honest, straightforward and efficient. He did a great job on my rugs and gave his professional advice on my wall to wall bedroom carpet.
I thought the price was reasonable, carpets dried quickly and they looked much better. The technician was punctual and very professional, too.
I have used Colonial Chemdry a number of times to clean carpets in my house and in my rental unit. I am always very satisfied with their work. From Betty, the person on the phone, to whichever cleaner comes, they are all pleasant, courteous and very competent. I recommend the company without reservation.
The work was completed promptly and professionally; we are very pleased with the results which included three bedrooms and the living room. A large oval braided rug was cleaned at their facility and returned promptly. In addition the bathroom tile was cleaned and resealed. We definitely will use Colonial Chem-Dry again.
Basically, I hired Colonial Chem Dry to do an "exorcism" of my college student son's bedroom carpet. Four years of scary food and beverage stains, that had been hidden beneath gym equipment, school supplies and laundry. Yes, this is embarrassing... But, Joe T from Chem Dry came to the rescue! The carpet has it's original color and stains removed. Customer Service was great: Called one day, carpet was cleaned the next.
Did a good job, but over priced. I had my living-room and stairs cleaned and it cost me well over $100.00. Usually the stairs are included in the price for the living-room as the living-room is small.
Excellent service again.
A really good cleaning!
I have mixed review. Great guy showed up and helped me with measurements and interactions with home office. Some kind of mix up I guess with what was quoted. My preferred protectant service replaced when they added my dozen stairs to make price sound better. Except I wasn't told protectant dropped. I give them 2 rating on honesty at sales and expect the 1 room only will be good. I will increase to 3 if it's better than I expect. I don't trust these folks. I will likely go back to Stanley steamer as they do a good job and expections are clear. I live close to chemdry local franchise and will spread the word of their home office deceipt.
Colonial Chem Dry has cleaned our carpets and upholstery for a number of years and their customer service and the quality of the technician's work has been consistently excellent.
Not only did Colonial Chem dry do a very thorough job cleaning my carpets, the tech was very professional and personable too. I have been using Colonial Cam dry for years and have always had a good experience.
Great service! The guys the that showed up couldn't have been any nicer. Very thorough explaining all cleaning options. The carpets came out great. I'll be seeing them once a month going forward. Thank you, Andrea D. - Millbury, MA
Great service. My rug looks great. Office customer service was also very professional.
Just love this cleaning service! They are extremely professional from our first phone call to when the cleaning was complete! The scheduling folks and technicians are very friendly and prompt in answering any questions I had. I highly recommend Colonial Chem Dry!
Excellent job, professional ! Pleasant, highly skilled person doing the work. Have been using them for years.
Efficient and quality service and cleaning. Thank you!
Brian was here today cleaning several rooms and carpets in our home. We have used Chem Dry in the past, always satisfied with the results. Brian did a great job, and all of our carpets look like new again!! :-)
My carpets needed as serious deep cleaning & Manny did just that! My carpet is 25 yrs old & looks as good as it was when new. They scheduled me quickly & supplied fantastic customer service.
They made 12 year old couches feel new!
Awesome service! Everyone we dealt with to have our sofa cleaned was very helpful. We loved the follow up afterwards. Can't recommend Colonial enough.
Excellent service. They picked up our rug promptly and returned it on time. The driver was friendly and courteous and the rug looks like new.
The technician did a professional, thorough job throughout the house. He did all the wall to wall carpeting as well as some of the furniture. He pointed out some worn wire hazards on some cords he found while moving furniture. We are totally satisfied with the service provided and will use ChemDry again. Thank you.
My carpet was a mess! With three children and three dogs, there were stains everywhere!!! Most I had tried to blot up, others appeared mysteriously... I really think there is a Stain Fairy!! From dog vomit to chocolate syrup Colonial Chem-Dry did the job! Phil arrived on time and even waited and knocked twice because my darling dogs forgot to bark!! Phil was courteous and with a smile he explained all my options. Once I decided, Phil did the job and Oh my Goodness I was in awe! What a fabulous job! I honestly did not think my carpets were savable! I highly recommend Colonial Chem-Dry!
Nice job on my rugs! I am happy!
Phil Lambert is AWESOME!!!!!! My senior dog has had many accidents. Phil tackled the numerous trickles and puddles with PERT and spent 1 1/2 hours scrubbing, spraying, cleaning. My room smells so clean and free of puddles! Thank you Chem Dry. You are my first choice for carpet cleaning!!!!!!!
Leo did a great job. Colonial Chem-Dry has kept our off-white bedroom carpets looking new for 13 years! Despite the addition of playful, muddy, shedding black lab...
Carpets came out amazing! Very happy
I have had them come and clean many carpets ...always professional and the main thing: they get the job done!!! Meaning: the carpets are clean, no residue and no "old" spots that seem to stay forever. ALSO, I purchase from Colonial Chemdry their carbonated Carpet Cleaner (in a can that you simply spray on the spot) ... with a clean white paper towel (that's what I use), the spot is gone! I have purchased cans for my family across the country and they are huge fans, too! I supply all new tenants with a can of this carpet cleaner and instructions and I am confident that when the tenant moves out, the carpets are spot-free... Also, if I may, Colonial Chemdry has the BEST customer service. You really feel like you are important --and you are because they see you as important. Speedy service, always a smile on the other end of the phone if you call, just a great company to rave about (and their products!).
Phil, the technician, was extremely knowledgeable and very helpful. He did an excellent job of cleaning our carpeting. You could tell that he really cared to make the client happy. We have always had great experiences using Colonial Chem Dry over the past 20+ years. We highly recommend them!
Great from beginning to end!
we had our carpet, drapes, and area rug cleaned, The two gentlemen who performed the job were friendly, fast and efficient.
Flexible scheduling, courteous staff and excellent results.
Carpet cleaned very well and dried quickly I have been using chem dry cleaners since 1990. Always very pleased.
Nick was great! Very thorough cleaning. On time and great communication!
They came on time, did a great job, explained everything, and answered all my questions. Very professional.
I am very glad I called Colonial Chem-Dry. My rugs are well cleaned and there was no odor at all during the process...which I greatly appreciate. I was happy to find a company that deals with more environmentally safe cleaning products.
Chem-Dry did a great job cleaning my couch. I would highly recommend them! Very professional and very courteous!
They did an amazing job on our pet-destroyed carpet. Soda stains, candle wax, and tar (our dogs are monsters) carpet looks brand new, and they showed up right when they said they would, and moved our furniture!
I had them take a heavily soiled carpet to their shop and they returned a much cleaner carpet. I didn't know if it was even possible to get it as clean as they did. I was told it took a total of four cleanings. Well worth the price of $400 for a 12 x 12 carpet.
Joe Tingley, the Colonial Chem-Dry technician from the Upton, MA office phoned me about fifteen minutes before arriving and he was right within the time frame quoted to me when I made the appointment. I made the appointment just three days prior to the cleaning which I appreciated since I thought this was a quick turnaround time for my purposes. Joe looked around in a timely manner and went over the price and details of the job with me. He discussed the carpet protection which would have added an additional $75.00 to the job. He said because the carpet had only been cleaned twice before and the installer told me the original protection on the carpet would last about three cleanings, I would not need protectant. I appreciated that he didn’t try to pressure me into getting additional services since I had expected to pay what was originally quoted to me on the phone. While I cleared some items in the two rooms to be cleaned, he prepared all the materials he needed at one time and this cut down the total time to complete the job down quite a bit. During the job, Joe was thoughtful enough to mention he would have to keep the door open in case I was concerned my dog would run out the door. Overall, my experience with the Colonial Chem-Dry in Upton, MA was exceptionally positive! While the cleanings are a bit expensive, they are worth it. The technician was friendly, curtious and very concerned about doing a good job and providing high quality service. The carpets came out amazingly clean too. I have invariably found this Colonial Chem-Dry to have exceptional technicians, service and quality and this time was no exception!
Leo and Aaron, with Colonial Chem-Dry, were excellent! They arrived on time, explained everything they were going to do and answered all my questions. They did an amazing job on the pet stains in our carpet and on a chair that my dog had claimed as “her chair” and it was very badly soiled. I assumed there was no way it would be able to get cleaned but they did an incredible job and it looks like new! I was so impressed. I would definitely use Colonial Chem-Dry again!
Can was a big help did a great job and very professional
We are very pleased with the service we received from Colonial Chem Dry. The technicians who provided our carpet and tile cleaning were very professional and the results exceeded our expectations. During our initial consultation, Phil took the time to explain the process, give us realistic expectations for the results, and to explain how best to clean and preserve the results of the service. Upon completion of the job, our tiled and carpeted floors appeared to be newly installed. We will definitely use this service again.
This is the second time that I have used this company and I can't say enough about the quality of the service provided. Good communication, prompt, efficient and amazing customer service... Oh and my rugs and upholstery look brand new! Great company!!!!
Phil from Colonial Chem-Dry has taken great care of our carpets for years!! He carefully explains the options and listens to our wishes about what is to be cleaned and what isn't. Thanks, Phil!
Colonial ChemDry has cleaned my carpets for years. The service is always excellent; most recently, Joe Tingley did an excellent job on a white carpet - very difficult to clean.
Phil did a great job & was a pleasure to deal with.
They always do a thorough job at our house. The staff is knowledgeable and courteous.
Outstanding service. Our furniture looks like brand new. We will most definitely have Colonial Chem-Dry back each year. Excellent value and service!
Fantastic experience in every way! Our technician, Phil, was incredibly helpful and thorough. He removed some pet stains from our sofa that had been there for a while. Every step from booking (Betty!) to finished products is smooth! Thank you!
Just had Phil Lambert from Colonial Chem-Dry out to clean carpet (new puppy) and he did a great job. I have been using them for years and they never disappoint!
Exceptional work. I have had Colonial clean our wool rugs three times, and they have always done an excellent job. I highly recommend this company. Joe, who cleaned our rugs has been working there for many years and is very professional. He got tough stains out, and our rugs look great.
I have met with the owner and was thoroughly impressed by their dedication to customer service. They have made a huge commitment to make sure each and every customer receives a first class experience.
Nic Bilodeau came to my house to clean my carpets on 8/30/2016. He was prompt to the appointment and very professional and courteous. He had done work for me before. Nic did an excellent job. I had just finished working with a contractor who was very sloppy. I was so relieved that Nic was so anxious to do a good job. He is one of the best workers I've used and would highly recommend him.
Friendly and professional. Couldn't get out a few spots but overall, very satisfied.
I’ve had Colonial Chemdry clean my carpets for decades. I like their product and their technicians have always been professional and competent. My carpets always look refreshed and very clean, despite the heavy foot traffic in my home. I have confidence in their service and recommend them to family and friends.
Extremely professional!!!! I had two fabric sofas cleaned from my two dogs bouncing around on them and snuggling their bodies all over the fabric. The sofas had an unpleasant odor that was tough to sit on some days. I had one company come and clean them before but the sofas still had an odor to them. They looked clean but didn’t smell clean. Colonial Chem Dry achieved success in cleaning my sofas beautifully not just by looking clean, but they smelled nice and fresh! I was so thrilled of the job they did that I will definitely have them back as often as necessary.
What!! Compacent,not thorough,unpleasant? NO Way! Colonial Chem-Dry brightened my day. The tech was efficient,polite, and on time Aiming to please,Cam's work was sublime. The carpet is bright and upholestery spot less My house once again no longer a mess. High marks for this company with prices just right From phone staff to technicians They are all a delight. Once again they deliver.Even coupons apply C olonial Chem-Dry,Give them a try!
An overall excellent experience. Phil was terrific, explained things very clearly and the pricing was very competitive.
Easy to deal with, arrived on time and professional job.
We had a very light colored couch and loveseat - and a new puppy. We were sure there was no way to clean it. It was also just before the holiday and we had a house full of guests coming 3 days later. Chem-Dry managed to fit us in- understood and were accommodating. They called prior to arrival and came on time. They managed to clean every mark, stain and muddy paw print off perfectly! The couches looked like new at our family Christmas party. Great job, great value- incredibly nice, professional people! Highly recommend.
I have never been disappointed with their service! Always top notch!
I've used Colonial Chem-Dry many times in the past and have always been pleased with the outcome. We have a grandchild and grand puppy here frequently as well as we entertain often. So, the living room and den carpets are well traveled with food, mud and spilled drinks. Chen-Dry renews the carpets to look "new" again. I highly recommend this company. Pam McGrath
Professional, timely and very thorough. I plan to use this service again!
The Technician called to let me know when he would arrive which was as agreed. The work was done efficiently and pesky spots wete removed. Very professional.
I have a dog who cant hold her urine overnight or when I'm gone and ultimately goes on the rug. Nothing had worked stanley steemer was no help. Nic was very helplful and knowledgable. He presented all options for my situation. Options i didn't know I had. The carpet in my whole place looks better than when I moved in a few months ago. Very down to earth. I would highly highly recommend Nic. I would absolutely use them again for any service. Highly professional and efficient. Very grateful.
Very happy with our recent cleaning. Technician called to say he was on his way, he did a great job! Would recommend your company to friends and family
Leo was very knowledagble and professional. Every stain, including some which had been there for over a preiod of years, was removed. I would highly recommend the service. Very punctual, thorough! and reasonably priced.
They show up on time, give you many options to stay within budget, and do an amazing job! They got out stains in my carpet that have been there for years... and incredibly professional. I highly recommend them!
While looking out my window, I noticed the ChemDry truck at my neighbor's across the street. Knowing that my carpets were in need of a good spring-cleaning, I called my neighbor and asked her if she would ask the technician if he had time to give me an estimate. She called back to let me know he'd be over as soon as he was done at her house. A little later there was a knock at my door, and Phil introduced himself and asked what I needed done. He measured the areas I wanted cleaned and gave me an immediate estimate. Phil was very pleasant, courteous and thoroughly explained all the options and each step of the process. I was thrilled when he said he had the time to do it right then! I couldn't be happier with the results - my carpets look amazing and my house smelled wonderful! Couldn't recommend more highly, and ask for Phil!!!
Technician was knowledgeable, polite and did a great job. He called prior to appointment time and was able to arrive early.
Love the Chem Dry process above any others. The technician was very professional and knowledgeable about the product. The red wine stain on my new off white area rug was successfully removed.
Great customer service all around! This company was highly recommended to us by our realtor, and we will definitely recommended them to others.
We were very happy with our after the holiday cleaning. The carpets are lovely and the sofa looks brand new, the stain that I was worried about is gone.