Reviews of Merry Maids (Laundry)

Larry Froman

Excellent customer service!

Amanda Fader

I have been a longtime customer of Merry Maids Columbia, and initially was very pleased with their services and with the cleaning team. The office staff was lovely and the cleaning team was as well and worked hard. The cleaning services were expensive, but I felt it was worth it, as I am a working mother. However, as time went on, I felt that the team was increasingly sloppy with their work, and every 3rd visit or so, there would be major omission in the the cleaning (ie, an entire bathroom wasn't cleaned, beds repeatedly not made, the kitchen counters and stove back stops left with grease etc). Additionally, because of these repeated errors, I felt like I had to be present for the cleaning, which required the team to come late in the day due to my work schedule. Yet, every month, we received a message from the office staff not acknowledging what we have previously scheduled and trying to schedule the teams to come at times of the day when my family and I can't be there. Other than sloppiness, the team also started coming increasingly later that they scheduled to, and this was disruptive to our family schedule. Lately, the customer service has been terrible. I was not treated with respect or like a long-term or loyal customer, which became very frustrating. When mistakes were brought up, there was no attempt to rectify them or adjust service prices, other than to issue an apology. The Merry Maids motto is to help make your life easier, but it has lately only added stress. I will be taking my business elsewhere and hope they reconsider how they treat existing customers.

ed giroux

Merry Maids arrived on time and were very efficient cleaning our home. They were detail oriented while cleaning. I would recommend Merry Maid to all my family and friends.

Anita Kay

The Merry Maids were contracted to clean my brother's house on April 4th while he is recuperating and getting physical therapy at Genesis Caton Manor. My oldest brother was responsible for letting the Merry Maids in the house. He reported to the family that the Merry Maids did an exceptional job. They worked hard, professional and the house looks and smells great. The house looks brand new.

Eric Lacey

Merry Maids do a great job of keeping my home clean and refreshing with each service that is provid and most importantly my wife is very happy with the service

D'Angelo Woods

It smelled great when I returned home and I could see the small attention to detail. For example, the sink was cleaner than I've ever seen it as well as the vents, which I've probably never seen free of dust. The ceiling vent in the master bathroom was also cleaned. It was a good first experience with Merry Maids.

Lise Holte

Merry Maids did a fantastic job of cleaning our condo before we moved out - everything was spotless and really had never looked better. They were very accommodating of our tight schedule as well and were easy to work with. I highly recommend them!

Chulsey Hill

Outstanding cleaning, outstanding service!!!

Melanie Bunting

Polite, professional, efficient...will definitely recommend and use service again!

Jeannette Lee Oliver

Using Merry Maids was the best decision I made when I bought my home twelve years ago. They always do a good job, and it is so nice to come home to a clean house!

Krista Wilson

Refused to clean our house because when they got there are dog was walk around. After we told them we have a dog. She very nice just give her a cookie when you come in.

William Proctor

Great friendly service!

Lisa Walker

The staff worked efficiently and thoroughly. I was at home while they were here and they worked very quietly. My surfaces sparkled! They cleaned things that I didn't even notice were dirty, and they found things that had been missing for months.

Cathy Martello

I have been a client of Merry Maids for many years and I have always been very pleased with the cleaning service provided (Maribel and Eli are awesome!), as well as, the friendliness and professionalism of the office staff. I highly recommend Merry Maids!

Mike SM

Not pet friendly

Michael D'Andrea

Great service! Good company.

Diane Mcmellen

We had Merrry Maids clean the rental house so my daughter, husband and I could concentrate on setting up the new home they bought. We were thrilled with the cleaning that they did. The company is professional, quick, knowledgeable and actually priced quite well. If you are looking for a cleaning service we highly recommend them.

Marc Parisi

We've been using Merry Maids for a few months and nearly everything from their service to their word has been poor, at best. First they said their initial deep clean would get every square inch of the home and said that the cleaners would be on their hands and knees spending as much time as needed. Neither of those have happened. In fact all subsequent cleans have been nothing more than a dusting. It took other cleaners with a team of two two to three hours in our home for the same price, yet Merry Maids never spends more than 42 minutes in our home based on our cameras. They also don't do nearly as good of a job because they are there such a short time. My guess is if they spent the same time as other cleaning companies they'd do a wonderful job. Of course, that initial clean was lacking, so your mileage may vary. We've taken pictures of many surfaces that clearly show dirt in the "extra attention" areas that could have been clean if they spent enough time to see how they're doing. The cleaners are courteous; however, scheduling is difficult. They give such large windows unlike some other cleaners. We currently use Merry Maids but hope they can correct some of their flaws after speaking with them, but as of right now we plan on canceling them and eating the cost of the upfront cleaning. I would advise against using Merry Maids as they don't do their one task well: clean, and most importantly the upfront salesmanship is less than honest. The most important thing is that they lack any monitoring of their service. They don't make sure they're doing a good job and when we've called to let them know our displeasure they simply take a message and don't get back to us, so we've stopped complaining. Edit: Inspector showed up last week and agreed with us about the cleaning. She re-cleaned herself and did a fantastic job. I've added an additional star as I'm hopeful that they can turn around our opinion.