Reviews of Mac-Gray (Laundry)

Kels S.

Totally inept customer service staff. My apartment had two washers broken, and I called every week for 5 WEEKS and put in service requests. No one ever showed up, and whenever I called back they berated me for not waiting long enough for the techs to show up. It wasn't until I had my apartment management call and threaten to cancel service with them altogether that someone finally showed up. Take your business elsewhere - Mac-Gray is a freaking waste of air.

Elaina

Will not be using the machines located on Saint Paul Street ever again. I’ve lost so much money.

ShadoDncr

If a negative rating was possible they'd totally qualify. My condo association unfortunately contracted with them for our washers/dryers. We're constantly having to request service on the same machines for the same problem which they fail to fix. If you're with a condo assoc., apt complex, etc. and are looking for a company to handle common laundry services...do yourself and your tenants a favor...find another vendor.

Rachel Powell

I had a problem with a dryer, and I contacted MacGray to see if they would refund the money. They said it would arrive in 7-10 days. However, it has still not arrived, and it has been over a month since the initial contact. I've contacted them two additional times, and I still have not received the money. This is not the first time I have had a poor experience. A few months ago, the dryer left all my clothes smelling burnt and I had to rewash them. Once again, MacGray was very hesitant to refund the money and it took several phone calls before I finally got it back. If you are an apartment complex looking for a laundry service, do NOT use MacGray. They have horrible customer service and are not helpful.