I purchased my dress at a local and reputable bridal shop who referred me to this company to have my dress cleaned. I experienced the absolute worst customer service from Tenisha who handles the bridal gowns at this cleaners. I dropped my dress off at the bridal shop on 8/2/17. Dry clean Baltimore picked the dress up the very next day. By 8/7/17 the following week, I never received a call or email on the status of my dress. I called the cleaners and spoke with Kris who used to handle the dresses and she provided me with Tenisha's contact information. I emailed Tenisha on 8/8/17 and received an emailed response back on 8/9/17 stating that my wedding dress would cost $550 to clean and preserve. I emailed Tenisha back asking her to please call me to clarify the services being provided. When Tenisha called she described my dress as being "black at the bottom". I stated to her that I don't remember my dress being "black" at the bottom, only slight dirt that I saw unless there's something there that I'm unaware of and that I'd like to come into the shop to discuss the preservation process and gain a clearer understanding of what she saw as 'black'. Well upon my arrival to the shop, Tenisha tells me that she had a conversation with the owner and told him that I was concerned that my dress was dirtied during transport from the bridal shop to the cleaners and the owner stated that he did not want to take the liability of cleaning my dress without seeing it. I expressed to Tenisha that clearly she misconstrued my words and that's not what I was insinuating. I immediately informed the bridal shop who was very accommodating and had me bring the dress immediately over to the shop where they made arrangements for another steller company to clean my dress. I left the owner a voice message and he did call me back to listen and empathize, unfortunately my dress had already been handed off to the bridal shop and due to the poor customer service I wouldn't have been willing to return to get my dress cleaned there, this company just lost out on $550 due to one employee's poor customer service. What a nightmare!