Reviews of Russell's Cleaning Services (Laundry)

Friday Georgenwokoro

This is the worst dry cleaners I’ve ever been to in my young adult life. Stay away from this hideous place of business. They ruined two of my clothing items and charged me for the service. One of my button down collar dress shirt sleeve buttons was completely metled of and the plastic residue was burned onto the shirt itself. My pyer moss shirt which was completely white with leather sleeves was also completely destroyed. They held both clothing items for an extra week to investigate the damages and sent a letter explaining they weren’t responsible for the extensive damages they made on my two shirts. Please stay away from this business. Find other cleaners in your local area beside RUSSELL’s Dry cleaning!!!!!

Jason Stern

I always use Russell's Cleaner's for my dry cleaning - fast, reliable, low cost, and excellent service!

Brent E

It's unfortunate. Russell's handled our cleaning for quite a while, we averaged more than $2,000 per year in billing with them and they did a fairly good job on typical slacks and dress shirts. The challenge came when they tried to handle expensive items. My wife is an executive and frequently invests in nicer clothing from stores such as Saks Fifth Avenue. Sadly, Russell's found some of my wife's more designer items beyond their limited skills. The first problem arose when one of my wife's exceptionally expensive designer jackets simply vanished. We dropped it off and it never returned. When we asked about it, we were told that "it wasn't listed in the system as having been dropped off". That seems like an awfully convenient response if you lose an expensive article of clothing. In Russell's defense, they compensated us with a large credit to our account roughly equal to the value of the missing jacket. The second issue (and third issue) came more recently when one of their employees clearly pressed a very expensive faux fur and faux leather jacket which specifically warned against high heat on the care tag. The formerly smooth faux patent leather accents came back permanently shriveled and the faux fur was completely matted down. When my wife and I confronted Andree (the Owner) about it, her fervent response was that we had brought it in that way and that she wasn't responsible. Russell's had cleaned the jacket several times prior with perfectly acceptable results but this time one of her employees was either poorly trained, disgruntled, or simply careless. One can only speculate. This time, Andree insisted that it was not her employee’s fault and refused to compensate us for the ruined jacket. Instead she gave us a check for the $14 cleaning charge and she seemed to think that was more than fair. In the same load, my wife received a white blouse where the ink from the care instructions tag had been transferred onto the fabric so much that you could almost read the care instructions from the white fabric itself. Rather than make us aware of the issue, someone simply cut the care tag out of the blouse. When asked about this, the owner responded that she had a note in the system that the ink was on the blouse the very first time they cleaned the blouse (they had cleaned this blouse several times before we reported the ink). Strangely, after we pointed out the ink transfer to Andree, she had it spot treated and/or “re-cleaned” which removed 95% of the ink. This begs the question; if the ink was noticed and notated when the blouse was previously cleaned, why did they never point out the ink stain to us? Further, if they had the means to remove it, then why did they not do so during prior cleanings? We were loyal customers of Russells for years. They repaid our loyalty with carelessness and confrontational customer service. If you are looking for a “bargain cleaners” and your cleaning needs are limited to basic khakis and button ups, then this cleaner may suffice for you. If however you have nicer articles of clothing, you may want to search for a more professional organization, one who accepts responsibility for their mistakes, when they make them, rather than blaming their customers.

Travella Elder

Poor quality and customer service

Julie McClendon

The rug cleaning was excellent. Great job.

BPR Records LLC

Affordable pricing....

Tommy Philson

They are probably good people but my experience was horrible I have stain on my Jersey that come from the cleaning service that they wanna apologize. Now I'm here in the review being sorry I came to them.

David Holtman

Great dry cleaner, turnaround is quick and always own up to missing buttons and make it right. Inexpensive and great people!

Jamie Lovitt

Fast, friendly, quality. I’m loyal

Mark Lister

Always quick turnaround, and the clothes always look great. The staff are very friendly. Best dry cleaners in Mid-City.

Kathleen Wilkin

Quick turnaround, reasonable pricing, did both my suit and later curtains

KSW

OMG!!! This place was awful. I requested that all three pieces (jacket, pants & shirt) be folded upon return. When I picked up my items up only the shirt was folded. When I asked why, I was told folding the other garments will wrinkle them. Not only was my request not fulfilled, the excuse was lame, being the items were going into a suitcase, which I explained at drop-off. I request that my pants be creased... I received no creases. I wonder if the cashier was listening. I spent $40 on 3 pieces( including hem service), two of which were incorrect in multiple ways. I do not recommend this cleaners.

Joey Edwards

I couldn't even convince myself to give Russell's Dry Cleaners 1 Star but postings aren't allowed with ZERO STARS. Well, I switched over to Russell's from my normal dry cleaners who was burning the buttons on my dress shirts. Used Russell's for about 2 Months, and found a $140.00 dress shirt that was only worn once with a whole burned in the sleeve and random black spots all over the shirt. Called to complain to the owner and never got a call back. Within the next 30 days I found 2 other dress shirt that were FITTED valued at $60.00 each that were over-pressed/over-heated (according to the manufacturer) to the point that they were no longer FITTED and looked 2 sizes too big - ruined! Called to speak with the manager AGAIN, took him 1 Week to call back and all he did was try to blame me. He finally swallowed his pride and agreed to credit my "auto-billed" credit card which after 3 Weeks still never happened but somehow my next bill was increased by 25% over the normal bill for the same quantity of clothing - go figure - Yes, we all see how this works!?!?!?!? Well, low and behold, 6/1/18, I slide on another nice FITTED dress shirt valued $70.00 that was purchase just 3 Weeks ago and worn twice and once again over-pressed/over-heated (according to the manufacturer) and fits like a sack of potatoes. Call Russell's Dry Cleaners for the manager to inquire about the lack / failure to reimbursement me from the first 3 shirts and to complain about the 4th shirt being damaged and to my surprise, the owner is not there again so here we are leaving another message in hopes of a call back. At this point, I'm out 4 shirts valued at $372.13 inc. Tax with no action taken from Russell's Dry Cleaning's management or ownership after weeks upon weeks of waiting for them to stand behind their word and reimburse me the value of the shirts. In short, if you want your clothes tortured by a Dry Cleaner with Absentee Management / Supervision, bad Quality Control and terrible customer service, Russell's is your shop. My credit card company will now do my talking for me.

Bonnie Garrigan

Excellent service. Affordable prices. So glad to have a reliable cleaners in mid city!

Leslie Molson

The best dry cleaners on the East bank.

Christina Schneider

Quality dry cleaning and quick turnaround. More importantly, their customer service is second to none.

AVERY LOGAN

My clothes are clean!!!