You have the information of real people like you who are consuming the services and products of Laundry City (Laundry) in Indiana area.
Currently the firm gets a score of 1.5 over 5 and the score has been based on 2 reviews.
You must have seen that it reaches an reviews average is very weak, but it is only founded on very few opinions, so the valuation isn't too reliable.
You know that we do not usually stop to write scores when they are positive and we usually do it only if we've had a problem or incidence...
This Laundry is classified in the category of Laundry.
Quick and to the point: free drying when wash.
Love it here
Great place to come and do laundry with many comforts,internet and television and close to food places.
Extremely clean..I go to this laundry mat every Saturday with no problems whatsoever
Great place to wash your clothes, but the price is just the same as any other laundry mat.
THIS WILL BE MY FIRST AND LAST TIME PATRONIZING THIS ESTABLISHMENT. VERY EXPENSIVE SMALL WASHERS $3.99 DRYERS 99 CENTS. NOTHING LIKE THE ADVERTISEMENT ON THEIR COMMERCIALS. CUSTOMERS RUDE, AND THE EMPLOYEES DON'T SPEAK. WILL BE GOING BACK TO THE PARKVILLE LAUNDROMAT ON THURSDAY.
They have two extremely large signs which state that delivery within 3 miles is free with $20 worth of services. My services came to $21 but they told me that delivery would be an extra $30. The attendant said that she'd been there for 3 years and that this had always been the policy during that time. Then why advertise the service as free if it actually costs? The attendant had a very apathetic attitude towards the whole thing. I just needed our barbershop towels cleaned and even though this is conveniently on the way home, because they don't honor their own advertising, we'll not be using them again. Another example of a service which is needed in less developed communities is brought in simply to make money off the backs of those who have no choice but to use the service. At least treat folks with enough dignity and stand by your word do what you day you'll do.
Easy to use. And clean.
Loved it!!! Great experience!!! Courteous staff and competitive prices with other laundromats in the area; just others don't offer free dryer credits like Laundry City! :)
The concept is great, but it was a bit dingy.
If I could give a 0 star I would yes it looks nice but these people do not handle business correctly. I purchased $60.00 worth of credit for my card and did not get the $60.00 returned even after my bank charged me and sent me a confirmation of purchase. These guys are robbing people
Extremely clean and big washers and dryers
Pick up to location not guaranteed or dependable. they don't answer phone. Someone stole my girl $500 phone when she place on Wall charger to charge in front of employee. No sign on Wall saying not to leave belonging for a sec next to front desk person. they refuse to show surveillance camera video to us or to the police. Police waited 1hr to get response from them only to b told later they'll check camera. When they could've review it on spot with out problem. When police show up manager(person in charge ) actually get in the car and tell them lies n leave.
Friendly Service with a smile! Picked up my laundry; cleaned, dried, folded, wrapped and returned it within 24 hours. And did a great job on all aspects.
The Laundromat attendant was some Knowledgeable & helpful to get me & my fiance threw our job
Best Laundry matt I have ever been to.
Love this place!!! Always clean and staff is very friendly.
Love this place.Clean and neat.
Great place
Clean. More than enough washer and dryer where you don't have to clean near anyone. Weekdays between 3 and 5pm my usual time to launder... It's calm. Folks just focused on getting in and out. Staff are very helpful. Pretty easy to use machines once you get the hang of it. Big plus... No quarters!!!!!!
Love this brand. They got it down for the urban areas. Always clean and fair with pricing and free wash. The customer service could be warmer but I won’t complain.
Great deal. And super clean.
Loved it there is so far no waiting on washers.and when the washers are done I go staight to the dryers and wjen you uae the big washers you get 40 mins pf free drying which is all I need and as soon as dryers are done the tables are right there so I can start folding my warm cloths right away which I love because as long as you can fold your cloths while there are still warm it prevents your cloths from getting wrinkles in them . They also have Free WyFy which I as Love because while I am either waiting on the washer or the dryer the WyFy I can use while waiting to have the opportunity to update my updates on my phone which takes no time at all because of the Free WyFy . They also have Bathroom Facilities which is aldo Convenient because it usually takes me atleast 2 1/2 hours to finish my laundry so I do not have to leave the laundry mat to find a bathroom to use Which Is Awesome because therefore I do not have to waste gas to leave and come back just to finish my cloths Plus There Is vending machine's for something to drink , snacks, Or Laundry Soap and or Drier Sheets ir Fabric Softener . So Although I Dread to go do laundry because I know I will be thete for hours I Really Love Laundry City because It May Not Be Home But Atleast when I get thete it has Every thing that you will need to finish all your laundy At One place .
Best laundrymat ever. Just not enough carts. Too often I'm waiting on someone to finish or just decide to drag my hamper and baby in his car seat around.
Friendly helpful staff
Terrible deciever drying is not free and basically if they mess up ur picking time they gonna try to charge u more
VERY CLEAN LAUNDRY PLACE - LOVE IT
Clean beautiful bathrooms, children's area, music, quiet computer area, recharging cellphone stations, televisions, free and discounted dryers, clean, and large &roomy!
Really good service. Clean and efficient
Transportation available from anywhere in the city, play area for kids and WiFi.
Use to love this place every week I was there and resently when I was there I made an mistake and put the wrong machine on with no clothes in it
Wouldn't wash anywhere else! Free Wi-Fi!
Good during day wouldn't recommend at night
Washing & drying clothes in peace or you can cross your legs & watch TV . It's a section you can get on your phone with free Wi-Fi kids can go play in the play area !!! Don't need to carry cash use your reloadable swipe card .Places to sit & eat !!!
It is good but i wouldn't call it a 5 star service.
Good place to clean your clothes
Excellent Laundromat. Very reasonably priced and excellent customer service.
I have very good experience
Great laundry service
Nice and clean. Free dry. And the machines are clean
Nice and economic place to take care of the laundry. I don't go there often, but when I run out of my everyday cloth I wear, 3-6 months, LOL, this is the place I go and within 3 hours I'm done. By the way, I'll try to get my laundry done a little more often so that it's lighter to carry, faster to get done and under $10 from the $20 I spend when I don't go as often...
Clean, efficient, lots of machines, strong wifi, comfortable wait rooms.
Good laundromat , gets crowded in the afternoons late night around 7-8:30 is the worst time go. They usually have so many people and kids at that time.
Nice place Friendly staff Clean And free wifi
This is a terrible place the workers do not want to help you they act like you borrow them them the manager has an attitude problem the chairs are dirty and tore up the play area is dirty and there are no toys there for the children they want to charge you $7 to go around the corner terrible terrible place
Took my grandmother here, she is disabled. The service was terrible. Lady working there did not want to help the elderly and had an attitude the whole time. Senior citizens deserve more respect them what my grandmother was giving. The need better service for the elderly/disabled.
The manager is open to suggestions and want to try different things, but like its stated he has to take in consideration of the customers. For ex: those that don't have control of their child or children. Also ppl that don't have self control of their self when relaying a situation. Foul mouth and attitude don't get a message across. Any problem I came across with them he's handle it wit no problem. The pl is clean so its like anything there's good and bad.
Only laundry mat I go to!
Yes yes yes. Very clean
Conversations
This was my first time here. Wasn't sure of loading clothes then paying. I then was told to get this card. Your loading money on the card. This card is the connection to the Free Drying. Who knew.
Clean and safe environment to wash no matter what time of day..
Friendly staff, clean machines and clean area
Way too much going on there...staff could be more helpful
Half the washers didn't have a display, no rhit water, and dryers didn't dry.
Their shuttle service sucks i wouldn't recommend this place to anybody especially their shuttle service it is a whole total mess i had to use my lyft to get there and get back home a whole disappointment they need to do better with their shuttle service you have 2 locations one shuttle terrible for business
Prices to high for low income people
Does not live up to the hype. Advertises free dryers, but there stipulations. Can only load money to a laundry card. If there is money left on it, it can not be refunded.
Traveled 40 mins and through a toll only to be told they can't deliver on what was advertised. Talk about a salty birthday
Very clean and great place to do your laundry
Nice and clean
I think it may be my last time going I usually go there all the time to wash my clothes and everytime I go back some of the staff gets worse. Like the attitude of some of the ladies. I spend alot of money there and they have free drying but I seem to always have to pay because the dryers doesn't always work. They always change the price I pay to go home. Some of them is polite but most of the ladies on the floor need to work on there customer service.
Friendly staff, large parking lot, customer pick up, free drying, free WiFi, clean restroom, decent children's area... The only draw hack is it seems the charging station is always broken as is the machine to add money to your card.
Great clean place
I was in a bind to wash clothes but it got done in one night
It's a nice laundry mat but it's really lame you only get 10 mins of drying for 99¢
The times that i have went it was awesome staffing, the service was fantastic, i wish i could have my laundry picked up. Great place to do homework while washing clothes
I do the wash and fold service. I've tried to give this place the benefit of the doubt. The first time my sweater went missing. The second time there was a detergent solid stain on my shirt, so I had to throw it away. This was the last straw; two of my favorite gray exercise shirts, gray jacket, and my black dress are missing. Do yourself a favor. DO NOT let them wash your clothes. Clearly they mixed up my shirts w/ someone else's OR they're working there for there own personal closet gain.
Super clean facility. I dread laundry day but it was quick and easy. All the machines work with the exception of the ones marked as don't use and there were maybe one or two dryers like that. They use a laundry card so no quarters to fuss with. Also no need to go to ATM. You can load your laundry card using your debit or credit card. They also have an arm machine attached to the front to the building. They have WiFi but I did not test the speed not use it. There is a kids play area and plenty of TV's. There is only one men's and one women's bathroom. The women's bathroom was clogged with toilet paper but when I returned maybe 30 minutes late the toilet was working again. In the commercials they say they will pick you up in their shuttle to bring you to do laundry and I did see the shuttle in operation when I was there. They can also do your laundry at $1/lb. I was impressed overall.
Found out the best time to go was in the middle of the day. Not a bad place to go for a quick dry with lots of dryers available and washers too
Clean as could be. A little on the expensive side but worth it. Modern and well kept.
It is very clean and I love the fact drying is free.
Great place. A little pricey but worth it.
Large, clean laundromat with well lit parking lot which makes late night visits more comfortable. Plenty of machines which are reasonably priced. Nice waiting area.
Never used a transportation service to get there customer service 100% clean customer service helpful very convenient
Horrible place. I wouldn’t give it 1 star but it’s the only way I couldn’t write my review. Stay away from this place. A joke and rip people off. They ruin comforters and blame you by saying it was already stained. Horrible place and horrible managers.
It's a convenient and clean place to do your laundry.
Great friendly service
A little pricey but I love the cleanness
This is the best service you can get. People there are very friendly and welcoming. Thank you from your service.
My mom works there and she said its fun working there.
This is my 1st time here at laundry city. The attendant was so busy washing clothes and folding that she was very rude and short. I only had 2 questions to ask her. I used the 80lbs loaders and the digital screen was messed up so I could not read what it was saying and she came over as if I was doing something wrong. On a good note the washers cleaned great, but I am a stickler for customer service so the change I saved and bad service wasnt worth the travel. I will return back to the Family wash near Middlesex shopping center next wash.
Best service every they.take care of there customers well
We go here every weekend nice and clean !!
I used the laundry service in Moravia Rd...Execellent customer service snd EXECELLENT laundry service. Clean, nicely folded, wrapped and delivered as promised...using them again!!!!
Clean
Good services , clean comfortable atmosphere open 24 /7
Definitely the best laundromat in Baltimore (and probably Maryland). It is self labeled as the cleanest and it is certainly extremely clean most of the time. The facility is large and there is no shortage of efficiently working washers and dryers. The following make Laundry City stand out: free wifi (powerful enough for streaming movies), the dozen plus TVs, the fabulous background music, the quiet room (though some patrons don't seem to understand the quiet concept), the very comfortable and well appointed waiting area, the kiddies play area, the no-touch very clean bathrooms and the free shuttle bus that is there to transport customers. The bonus is an owner who gives back to the community (even if it's just a marketing strategy) and appears to care about his customers.He gave out school supplies at the beginning of the school year, gave away TVs during the holidays and held drawings for cash prizes during the year. Unlike the other laundromats in the area he is not just a faceless entity. Kudos to Laundry City.
So lovely and helpful I love it
MY FIRST AND LAST EXPERIENCE WITH LAUNDRY CITY WAS A COMPLETE DISASTER. FIRST THE LADY OVERCHARGED ME FOR A DELIVERY THAT NEVER HAPPENED. MY CLOTHES WAS THERE FOR 2R HRS AND STILL WAS 2 HRS LATE. WHEN THEY FINALLY ARRIVED THEY GAVE ME TWO BAGS TJAT BELONG TO REGINA SMITH MY FIRST NAME IS CAMILLE. WHEN HE (DELIVERY DRIVER) CAME BACK HE BROUGHT A BAG HE LEFT. AFTER ALL OF THAT I GET OFF WORK BECAUSE THEY MADE ME LATE TO PUTY LAUNDRY AWAY TO DISCOVER ALL AND I MEAN ALL MY UNERCLOTHES, SHIRTS, AND SOCKS WERE ALL MISSING.. WHEN CALLED THE ATTENDENT KEPT TELLING ME CALL BACK. VERY RUDE AND UNPROFESSIONAL. NOT TO MENTION SHE DIDNT WANT TO GIVE A NAME. WOW NEVER EVER EVER AGAIN WILL I EVER USE THIS SERVICE.
Whenever I go to this particular laundry City I'm always greeted with exceptional service. The staff is very nice even when I don't come in to wash clothes. They're always willing to help the facility is kept very nicely I have been going to this laundromat since they open and will continue to go there even though I have a washer and dryer home. The large machines make it very easy to wash a lot of clothes at once and I can always find a cart.
clean huge smells good
I’m a new customer and tried to take advantage of the comforter deal. I was told that someone could come and pick up my comforter between 7pm-8pm . After 8:20pm , I called the company and asked what happened and why wasn’t I contacted if the driver was going to be late. I was told he had a lot of stops and when he returns he will pick my comforters. When I placed my order i was asked for my credit card information and informed my card would not be swiped until the comforters were picked up from my house. However, 15 minutes later I was charged for the comforters . I received another phone call at 9:00pm stating my driver is on his way and has one stop and it shouldn’t be long. It is now 10:07pm and my comforters still haven’t been picked up. I asked about the charge on my card and was told the money is taken before the items are picked up. They haven’t washed the comforters and I’m already disappointed. *** The driver following showed up at 10:10pm**** Ridiculous
Nice clean courteous workers always plenty machines available
I wish Moravia location fix the washing machines screen display. I like to know if I'm washing my clothes in hot, warm, or cold water. Needs more table space to fold laundry
We called the night before to confirm pricing for the wash an fold service for the next day. The women quoted us $1.85 per pound for a 2-4 hour turn around. We showed up today and were told that price was for an 8 hour turn around, but they could do a 6 hour turn around for $2 per pound. Seems like they saw us and decided we had the money to pay more. An absolute scam and a rip off. Leaving us rearranging our entire day because of poor communication and blatant lies by their staff.
I love it here, it's always nice and clean. I never have a problem with parking or get a machine and they give away things on Sundays.
2:29AM 37° outside and the door keeps opening. Please fix the sensor and give this place a new coat of paint. Preferably one that matches the blue ceiling grid. Laundry City baby.
I love them
nice place to do laundry
Nice service nice and clean
Always satisfied when I come here. Certain nights are empty and peaceful.
Nice clean and quiet with more than enough washers and dryers.
great service very clean
The best.
Love
Great place to wash and dry your clothes, and when u wash you can dry for free.
It's very clean with a good politic, friendly staff and good machines. Also a beautiful place for kids, and the bathrooms are so clean
I love the huge machines and dryers!
I like the service of dropping off your laundry for someone to do. Large blankets that can't fit in my wash machine I take there. I can pick it up or they will deliver when it's ready
Love it
It's pretty clean and spacious. I generally swipe the inside of a machine before using it and I've never encountered a problem. Laundry City has very large machine, medium sized and small washers and many dryers. I've been a few times to wash items that didn't fit in my home machines (pillows, comforters, etc...) and each time, there has been courteous staff to answer questions and help me when needed. There's always someone sweeping and trying to keep the place tidy. Laundry City also has a little play area for children and observation lounge for parents. I believe I even saw a little computer area as well. I was quite happy with my visits. I have not tried their van service or the clothes pick up service as yet. Happy laundering.
It great service and very dependable services at all time of the day.
Hey busy not enough available machines, baskets or phone charging ports.
Large, bright, clean facility. The machines don’t take quarters, you have to get the Laundry City card from the kiosk up front and add money to it with either cash or credit card. I don’t remember them all exactly, but some of the washer prices are $3.99, $6.99, $8.99, & $9.99 (based on size). You get 3, 10-minute dryer cycles with each washer you use. At first I thought I was being charged for the dryer but when you put the card into the card reader it deducts one of the free swipes you received from using the washer. The screen on the card reader flashes your account balance once you insert and remove the card, it wasn’t actually deducting money from my card. To add more time to the dryer, just insert and remove the card and another 10 minutes will be added. 1swipe=10 minutes. There is a machine where you can buy miniature laundry essentials (I.e. fabric softener, dryer sheets, etc) for $1.25 each. My washer/dryer at home broke so I hadn’t been to a laundromat in a while, this was an overall good experience.
My first visit. I was impressed. They have televisions so that you won't get bored. A quiet room, if you want to get some work done. They internet, so bring your laptop. A computer to just search your time away. Wonderful staff. Very helpful.
The wait time for the shuttle is super annoying. Would recommend anyone to find another way there if you can or you will be stuck waiting 3 hours for it to come. Every time I have called for it the shuttle has never shown up between the listed time.
Big washers big dryers timed drying is quick
love the place it have its ups and down
It's not and has a lot of machines. Cashless system is great.
I got in the laundry mat at 12 been done since 1:30 PM. The lady told me a hour he be back it is now 2:51 pm. If you going to do pick up service they should be ready. Then before picking me up I got a call from laundry city please be ready if you not ready I will be leaving. This will be my last time here.
The east Baltimore location is slacking in service. Not as clean anymore. But nice attendants and enough machines to wash and dry.
its a great place...i see a lot of comments about they should consider people don thave control of their kids, etc...you not controlling your kids is your problem, not the employees...never had an issue with any staff or customer service.
Free dry with every wash is a plus when nobody else in the area does it. They also do your laundry for you for about the same price as it would cost to wash yourself anyway. Affordable
Just trying out the laundrymat. This location is popular, so if your short on time. Probably should go to a older location. The staff is very helpful and friendly. You have to get a laundry card and it does not take coins credit or cash. A bit pricey a load. Bring your own detergent unless you want to load $15-20 a load. $1.25 for each laundry detergents or bleach. (Cup full) and $9.99 for superloads extra $1.00 for heavy soil clothes.
Always clean. Been with them since they started. Got my own W/D. But comforyers,Rugs or if u let the clothes build up, they have washers to accommodate n u can wash n dry multiple loads @ the same time. Always clean.
Tried this service for two months. Signed up for the subscription service at the highest tier to take advantage of the $.99/lb for up to 200lbs of clothes and $.50/lb for every lb after that. We had fallen really behind on laundry, so this deal seemed like a steal. They came out, picked our clothes up, then the next day they called and told us the price and it was not aligned with what was advertised. I told them this and they said that is what is advertised on their site. I got off the phone, relooked up the price to confirm, then called them back to let them know that the promo I saw is clearly there, they proceeded to argue that the promo I saw is old and it is still on their site due to an error and they would not honor the price. At this point I'm irate, call corporate, who was more reasonable and compromised with me. Next month strolls around, our laundry is picked up late, more than 24hrs go by, I call and they say they hadn't returned my clothes because I owe money on last month's invoice. I proceed to tell them that I don't owe anything on that invoice and that it was settled and that I would pay the current invoice with a promise that my clothes would be returned before the end of the night. I got my clothes, but 2 months in a row I felt like they held my clothes hostage in an attempt to extort more money than what was invoiced, dealt with unprofessionalism, and poor customer service. After that second month, I promptly canceled my subscription. I would never, ever recommend this service and I think they need to work on training their employees to be professional and personable and fix their site so that the user platform is more user friendly and intuitive, and most importantly, update the site so ALL the information communicated there is correct.
The absolute WORST customer service (if you want to even call it that). Rude, incompetent attendants. They boast about being the “cleanest” laundry facility—it is NOT! (Trash overflowing, discarded clothes on the floor, broken machines) I recently moved over East...I’d rather drive 20-30 mins out the way to one of the nicer Sudsvilles over West. Don’t believe the commercials. They lied!
Free wifi not crowded and dryer use is free
The hot water doesn't get very hot The driers often leave your clothes smelling burnt. The attendants are helpful but management has made a free decisions that are problematic. No cons. If you have to load a card you need cash or a credit card. The minimum credit card load you can do is $10. Attendants will not make change.
Love using a card instead of coins!
This place stay crowdef great conditions charging stations here children center quiet room also magazines to read here this is a number 1 Laundry Center.
It's like being at a 5 star hotel doing laundry
This place is not what it seems my experience was horrible transportation was not is not free also had issues with the free drying owner is rude and professional lots of false advertisements going on
I love this laundromat free drying has saved me each time. The place is always clean and busy but you are always able to get in and out within a reasonable time. The only drawback is the charging station has no working cords they desperately need to be replaced.
Very Good Look for my first visit
Love, love, love this place. Gigantic laundry mat! Free dryers, great service. Televisions everywhere, Well lit as well as plenty of parking spaces. I call this place the "Vegas of Laundry mats!"
It's like going to a park....it makes you forget u actually going to do laundry......and the kids love it....clean, well kept.....#Jamaica #Clarendon #Clarendon College
I love the fact that they have lots of washing machine and dryers. That there are different size washers. Its a plus that dryers are free up to an extent. Its clean and the staff are friendly and helpful.
Best laundry ever
Great laundry facility. They usually keep the place clean and sanitary which is good since a lot of people come here. Its spacious and gets the job done. The only annoying thing is the card machine. Maybe its just me, but I've had a hard time getting it to read the first few times.
Primary laundromat for me since it's opening. Don't drive so the pick you up for free and drop off is beyond convenient. I live relatively close so the fee for drop off is verry reasonable. Love it.
A laundromat with clean and dry floors on every visit !
Love them come here ever Sunday to wash and dry
I love that Laundry city is able to pick you up and return for a small fee That's really a big help in helping me to keep my clothes clean Thanks Laundry city
The delivery charges are way too high especially since I'm only going around the corner,$12 really? A sedan don't charge that much
Always great. But free drying is limited.
They charge for EVERYTHING. I don't like it. If you want to change a setting there's a charge, you want to use hot water there's a charge for that. I didn't like my experience. Friendly staff but the service system they are using is a rip off. Charging and nickel and dime-ing the customer for everything little down to changing settings on the machine is ridiculous. Went once never going back. Ever.
Love this place. They're open 24/7 with clean machines, fast WIFI, comfy plush seats, large TVs, and a children's play area. There are enough machines that you're never stuck waiting for someone and being there doesn't feel like a never ending chore. Plus loading the card is much easier than going to my bank and getting boxes of quarters.
Come 2x month. Clean facility. Dryers are FREE when you wash
Well i've never washed clothes there, but i've taken family members there to wash clothes n it's always clean n they don't have to wait for washing machine n or dryers, n i love their commercial
This is really a 5 star laundromat, check out the photos and see for yourself. It has everything you need and more. It also has an ATM outside too.
Worst laundromat in Baltimore, don't waste your time or money. Please don't.
They have great pick up services always on time
never going to use this place again. very expensive for drop off service. and refund policy doesnt work.
I don’t quite understand why these guys are not recognized as one of the best in the area. Their services are really good and inexpensive. It’s not easy to get a shop where they offer free delivery to your doorstep. Keep up with the great job guys.
It's clean and welcoming