AMAZING Customer Service!!
"What an amazing company. I had called 6 dry cleaners for help ironing a green screen back drop that I needed for an upcoming video shoot. Even my own regular cleaner in Carmel could only offer me a $35 charge and one to two weeks time frame before it was ready. :( Most of the dry cleaners I spoke to couldn't have cared less about my situation.
I needed it "yesterday" for a video shoot we were going to do. I called Bolden's and told them the story of the wrinkly green screen and my urgent need for someone to press it. The lady who answered the phone at Bolden's was kind and genuinely seemed to care. She asked me how soon I could get it to them because they were shutting down the steamers at 2pm. I told her 10 minutes and took off from the practice to get there.
When I arrived I was greeted with a smile and a sincere welcome. I was asked for my name and phone number, and then asked if I could give them 15 minutes?
Could I give them 15 minutes?
What an AMAZING difference from every other cleaner I had spoken to over the last several days!! Yeah, I could give them 15 minutes, and I was happy to do it!! Fast forward fifteen minutes and the green screen was pressed and beautiful. My cost was $8!!
Guess who just got a customer for life? Bolden's did! When I asked if I could leave a tip for the person who pressed the green screen, I got a smile and a kind laugh, and I was told the owners do all the pressing. I was told this was a family business, and they really did care about every single one of their customers. I cannot tell you how happy I am and how grateful I am for Bolden's.