Reviews of Jani-King Janitorial Services (Laundry)

Krystal M Tudela

I got into a contract with Jani-King and a francise owner Juan Nava owner #3. He quit without Notice after servicing our facility on Monday and leaving both of my locations without service mid-month when we are contracted for service. I attempted to terminate services but Paul Cukierski states my contract auto-renewed and I did not send a certified letter. In 2019 we should be able to terminate with an email..... He mentioned I auto-rewed in June however, my services did not begin until September which would lead to believe that they renewal was in Sept right? Nope Paul was not very helpful and made things very difficult. I reached out to my original account executive Tom and let's see if he reaches out. Overall, I have been in business with them just shy of 1 year and had 3 different teams service our businesses and they were severly lacking. I would strongly not Recommend Juan Nava nor Jani-King for businesses as they have a contract with our organziation however, they did not meet the needs of our business and continually would not clean to the SPECs set up and would repeatedly argue and have scheduling conflicts. Consumers beware!

Chrystal Lee

I wish I could leave negative stars but 1 is the lowest option. Jani-king, specifically Melissa Holloway Hank is a terrible and dishonest business woman which caused her to lose the contract at my place of business. She also refused to pay one of her employees for any of their time worked after she mailed her empty envelopes in lieu of paychecks forcing her to file in small claims court. Go with any other company to help you. These people only cause more problems!

Kattie Dingman

Love this company. Reliable franchise owners, that works very well with their clients. The office staff here are always friendly and willing to help anyone out.

Jodi Keyes

I was very interested in starting a franchise with Jani King. I put in my info and someone returned my call in less than 10 minutes!! I was shocked! Thank you so much for all your help and when the opportunity comes available I look forward to hearing from you. Thanks again!

Celia Sanchez

Excellent employer, I've seen the care and pride put into all who they work with. Whether it's franchisees or our great customers. A complaint is addressed as soon as it is received and resolved by the very next clean.

Jose Gonzalez

Not recommended.

Angela Huggins

I just called to get an estimate to have the bathrooms only in my building cleaned.... The lady who answered the phone.... Not only was extremely rude... But claimed she wasn't able to give an estimate over the phone of what it would cost to clean these bathrooms .. I mean.. it's an office... With a few toilets .on each .floor and one trash and sink per floor... Do you REALLY have to come out to tell me what that would cost? I would recommend they get rid of this .woman.. or the procedure they have taught her to follow. OBSURD

Library Director

To Whom It May Concern: The Library would like to make other businesses aware of our problems with Jani-King of Wichita, specifically their dishonest business practices and lack of customer service. At the beginning of May 2016 the Mulvane Public Library packed up and moved to a new, larger location. The local manager, Chad Wheeler, visited and told the library that he would provide an amendment to the contract to reflect the increase in pricing of the larger space. The Library Director agreed, but stated that she would like to get additional quotes for cleaning as well. The manager said that this was not possible because the Library was locked in a contract through the summer. The Library Director, who had only been on staff for 8 months, took Chad at his word. However, when she received the amendment the Library Director requested on May 16th an additional amendment with less cleaning time, due to concerns over the budget, and a copy of the original contract because it was still packed away in boxes. Chad send back the requested amendment and contract on May 17th. The Director read the short email, which did not mention the anniversary date fast approaching. When the Director finally had time to sit down and read through the original contract on May 26th she found that she was a week past time to terminate her contract (original contract date was 7/19/14). The Director sent Chad an email over Memorial Weekend requesting an extension to terminate if needed. The Library was not originally interested in terminating the contract, but only wanted to get additional quotes to make sure prices were fair. On Tuesday, May 31st Chad called the Director and informed her that it was impossible to provide an extension. The Library was locked into another year with Jani-King. Understandably, the Director was dismayed, so she requested to speak to the regional manager, Ted. He also informed her that it was impossible to extend the date. Ted insisted it was the Library’s fault for not paying better attention and dismissed Chad’s error as unimportant. Since then, the Library has stopped using Jani-King and did not sign any amendments. They recently received a quote from another recommended company, which quoted prices hundreds of dollars lower. This has led the Library Director and Board to feel tricked by Chad, Ted, and Jani-King. It is now our belief that Chad lied about the Library being unable to get other quotes, so he could lock us into another year of service at his high price. Luckily, we were only locked into another year of service at the original rate because the amendment remained unsigned. The Library feels it is important to provide this review to other potential customers. Please be aware that Jani-King may not have the most competitive prices and it is very difficult to get out of a contract, even when a mistake is made on their part. Their contract requires you to give notice 60 days prior to your anniversary date, but they will not check with you about the renewal until after the 60 day window has passed, leaving renewal as the only option. The Mulvane Public Library cannot recommend Jani-King of Wichita to anyone. Shanna Smith Mulvane Public Library Director

wayne bucannon

Awesome

Xak Frazier

They did a terrible job at Bella Luna cleabing the carpets

Eric Kelly

Best in the industry!