Reviews of Al Phillips The Cleaner (Laundry)

Elijah Adams

Very poor service

Roman Martinez

We went to the location on Ali Baba lane, not even being sure if they accepted walk-ins. We had a gown that needed a pressing for a same-day event, and only a window of a few hours to deliver to our client. At first we were quoted an end-of-day (6pm) turnaround which would have been too late. We explained our situation and the very nice young lady running the place worked with us and we ended up being able to wait no more than 20 minutes while they got it done for us - amazing customer service and a great finished result!

ANGELA WATFORD

Outrageous pricing...... $7 per pair of slacks, $7.20 for a women's short sleeve blouse. No price sheet displayed in store and when I asked about the high amounts the clerk said " everything various and are prices are all over." Nice to know that you can't be sure how much something is going to be charged.

Alejandro Torres

(Translated by Google) Very good dry cleaning and laundry (Original) Muy buena tintoreria y lavanderia

Cheryl C

I also want to give a zero stars. The worst customer service I have ever experienced in my whole entire life!! Should have spent a few more dollars and had my clothes done by the hotel we're staying at. I don't understand how this business survives - Ala Moana Centre should review their lease with them as this place gives the whole centre an extremely poor reputation!

Mary Nobriga

The people where real nice and respectful there. I would recommend, "Al Phillips the cleaner" to my friends and family. They do a great job, I will be going back.

Y K

Great laundry service! We were staying at the mirage, took a ride to this laundry cleaner. we had 13 pounds of laundry,and paid about 33$ for it. They also offerd to send the laundry to the hotel, and we got it next day at 9:00 am straight to our room free of charge...

Kate Fox

I asked for some clothes to be washed and folded and it cost $150!!! My clothes were dry cleaned which is not what I wanted. Beware.

Joe Terry

Worked there and not a good place to work there are things that go on there that manager let's go on

James Voigt

They offer a discounted rate on uniforms, but buyer beware, they will damage your clothes and lose buttons that are expensive to replace! Makes the discount not so worth it after all. Lost my business after one try, good job champs.

Billy Loa

Now serving

Bob Pool

Pricey but good service and nice people. Pics not related.

Jessica Elliott

Seriously the worst customer service. They do a good job with the cleaning but IMO the crappy customer service trumps the cleaning service. Dropped off a suit for my husband with an older white lady I believe to be a manager, at 8am on a weekday; the sign says if dropped off before 9am, it can be done by 6pm. We were leaving for a trip to Cali the next morning and needed the suit. Came back at 6:30pm and it wasn't done. The lady basically called me a liar saying I probably dropped it off late. There was no apology or even an explanation. Second story- I picked up on Sunday at 4:02pm; doors unlocked, and I didn't realize they closed at 4:00 (my bad). younger black lady was PISSED I was in there. She snapped "unless you are here to pick up I can't help you" to the gentleman in front of me.Then she answered a personal call and said "Sorry babe, I am still working even though we are supposed be closed and I should be on my way home".I walked out. I wasn't going to deal with her; my husband knew EXACTLY who I was referring to when I said the lady was rude and he said she is always rude. I am NEVER greeted kindly when I walk in to pick up or drop off. This place obviously doesn't train it's staff in appropriate customer service. We've only been going here less than 6 months. After Sunday's experience we will NOT be going back.

Jens Kern

(Translated by Google) 10 pounds of laundry $ 30. (Original) 10 Pfund Wäsche 30 $.

Devyn Viera

If I could give zero stars I would. You cannot false advertise. Got there at 10:50am to drop off a suit for same day service she told me they already put in the last load. Their sign says BY 11 am. Highly disappoint and will not be using them ever.

Todd Shiber

Super fast and super great work done on my shirts. Turnaround time was less than 6 hours for a small fee. This will be my go to place for dry cleaning.

Joye Taylor

Great job

Ryan B

These guys can be a little bit expensive but they do a nice job especially if you live in town.

Eric Land

Really close to the strip, open SUPER late, 24 hour or less turnaround

LaKeisha Williams

False advertising.

Jin Chang

Don't forget the coupons on their website.

Samer Habib

Sorry for the 1 star, but you called me 3 months after I did dry cleaning with you and told me that you still have clothes of mine still over there and I have to pay for them. You guys messed up and want me to pay for the shirts. I asked you guys to waive the $7 for the left over shirts of my $140 order from 3 MONTHS AGO so that you could keep my business in the future. It’s your mistake and you gave me attitude over the phone. Not happy about it and I’m not a small dry cleaning customer I spend $200 on dry cleaning per month.

Michelle Vought

Messed up location. .but they did do our laundry..closest one to the strip

Smucking Awesome

I love that they open at 6 am

Steven Quinn

DO NOT GO HERE EVER. They will destroy your clothes, charge you for it, and then when you take it back not reimburse you and you dont even get an apology. Worst cleaners ever with even worse customer service.

Bruce Scrimgeour

$12.95 for a shirt. Really?

Frédéric Deladoey

Si je pouvais donner 0 étoile ! 12$ par habit !!!! Grosse arnaque !

Troy Risner

I needed a quick turnaround to support a local Mission and they were amazing, uniform felt better than anywhere I use in mainland. It was softer than usual and very well pressed. I’m dropping off again today for another quick turn.

Fede Myers

i went in to try to get JUST my tie quickly ironed and the lady told me she was done for the day. How can you be done at 11:30 am? Shameful.

anjenette Lee Nelson

This location is the largest laundry facility I've ever seen. There is a team of drivers, in those Al Phillips vans, that are bringing and taking large amounts of clothing to and from the plant, 24 hours a day. Casino uniforms,law enforcement uniforms,casino guests' personal laundry, etc. Since the laundry never stops, you can always rely on the good service at this location, 24/7. There is also alterations and mending available. With all the Vans and drivers that AL Phillip's has, getting the laundry done, whether you're here on vacation or not, is so convenient and reasonably priced. Thanks for all the hard work the employees do at this ali baba plant location.

Tommy Tang

Very bad... gave wrong drapes to me. And not cleaned at all! And expensive... bad workers and this company should shut down

Massimo Paradiso

(Translated by Google) Input hard to see, but top service. (Original) Eingang schwer zu sehen, aber top service.

Rafal S.

This is my go to place for all my cleaning needs. Fast and reliable. The owner of the business is really nice. They have a few convenient locations throughout the island. Are used their services in Kailua when I worked there. I use their services in Aiea, where I reside. Now that I started working at the mall I will definitely use their services here.

Grace Fajardo

If I could give them 0 stars, I would. I experienced the worst customer service here after I found my daughter’s white dress decorated with marks. They did not apologize, even when I had to come back —not once — but FIVE times when the problem with the dress wasn’t resolved. On top of that, I received unpleasant attitudes from both managers. I finally took back my daughter’s dress seeing the marks were still there, with no refund offered to me. I would not recommend this place to anyone.

victor pecache

Expect extra charges when you pickup. This place is the pits!!

Maricela Villatoro

(Translated by Google) Good (Original) Bueno

Drake Northart

SHIRTS SMELL SO BAD AFTER BEING CLEANED! I have never used this dry cleaner in the Ala Moana shopping center before but they were open late and provide next day service so it looked good. I thought the cost per shirt @ $11.00 was on the high side but would try anyway. My order was ready for pick up the next day and wrapped up nicely. The next morning when I removed the plastic wrap...what is that stink! If you don't mind paying 11.00 per shirt and want to smell like a musty doo-doo sandwich all day Al Phillips dry cleaners can do it with next day service.

Jimmy Hoadrea

HOW DO THEY CONTINUE TO DO THIS... Numerous issues over 3 years of service, though utilized due to convenience by my home, I guess I learned my lesson when trying to have faith in this location to get their stuff together. Oil stains and smells on clothes, sent out items for missing buttons only to get the garment back not fixed from their mistakes. This didn't happen once Eileen "manager" expressed "oh not a problem" of course its a problem I paid for a service that was not performed. Normally spend $80 every other week for suits and slacks. On 1/3/18 received my clothes with tar like stains on them damaging multiple suit pants, charge $79.05. When I returned on 1/4/2018 to express the issue, Eileen said "we'll re wash them at no charge." Ok but what about refunding the charge and they were obviously damaged. "Oh you have to call my boss". She even mentioned that they forgot to check and it and could have been damaged by their machines. "It happens a lot she said "not a problem." Then in the same breath asked me what I spilled on them?? It was obvious that this was on multiple garments and damaged by some kind of machinery and I felt that I was speaking to 2 different people. The number that Eileen gave me went to a vm for a receptionist and the directory did not have a "Laurie Weaver" I tried Numerous attempts with no call back. When I called Eileen at the store to get another number she said that she called Laurie and she will call me back right away but refused to give me a contact number directly to her, stating she would get in trouble. Garments were supposed to be back by end of day 1/4/2018 she mentioned. With No call from her boss "Laurie Weaver." I came back into the store on 1/5/18. Eileen had no idea who I was, had to repeat story, didn't have my clothes. Said oh my boss didn't call you? Nothing resolved. I feel they are hiding something and will continue to try to get my money refunded. This is not right, I should not have been charged for this and they should resolve this by making good on their business promise. Especially since I have been a customer there for a while and spent good money with them. I have never encountered a company not to resolve a guest issue and to delay contacting or pretend nothing happened. They had lost my business and will not go to Al Phillips. Sad thing when I talked about this at my office, almost all my colleagues stated they refuse to go to Al Phillips for the same issues with horrible customer service results. **Update. Was contacted today 1/5/2018 by Laurie and offered to refund service and value of damaged items. Though appreciative of the gesture, I have still decided to take my business elsewhere. Thank you

Pedro Gudino

Took my uniform pants in for dry cleaning last week. Picked it up the next day, took it home and hung it up in the closet. The next morning I started to get dress for work, when I remove the plastic from my uniform, it smell so bad. I had no choice but to wear the uniform to work, and felt so embarrass because of the odor

Henry Fuentes

I wouldn't recommend this place, employees will steal your clothes

Alma Castro

(Translated by Google) VERY GOOD LAUNDRY (Original) MUY BUENA LAVANDERIA

Veronica Robles

They charged twice than the people across the street but I gave them a try because the young lady sold me on the “no charge” if we can’t remove the stain offer. However, when I picked up my garment the stain was still there and I was told to pay because they have no such policy and was given incorrect information. I paid and asked if they could re-do the services in hopes that the second time would do it and the young lady refused. After speaking to the manager, although very nice, I couldn’t believe she didn’t have the item redone or offered me a refund. I live next door to this place and they could have gained a customer for life but my first experience was short from disappointing. Don’t try this place, go across the street... it’s cheaper and they have drive thru services as a perk.

Mr. Gutz

I never have an issue here. Service is great and uniforms come out perfect. Went to two other cleaners before this which both stained my shirts and refused to do anything. I bring all my stuff to al Phillips now.