Reviews of Brookhaven Laundry (Laundry)

Walter in Atlanta

Nice machines

Brittany Lloyd

never over crowded! very clean. I never dread coming here, as I do other laundromats!

Jody

This place really does need an upgrade. But the machines work better than the ones in my complex and it’s affordable and even faster

Carol Esz

Hot, loud, won't go again

Olivia Goycochea

Overall I've had good experiences on the weekends, but don't go in the mornings on weekdays the lady that is there has a pretty bad attitude and it seems like she's mad with the world, and the worst part is that it's rarely opened at 8, I only go on a weekday when I run out of scrubs, like this morning I was there to do some laundry I got there a little past 8 and it was still closed!!! 3 or 4 customers left before I did at 8:28am

Caressa M.

If I could give NO STARS I would! I've been coming here for literally the past 3 years but last night I had the most unpleasant experience from someone named "Rosa" (which I'm sure wasn't her name). So I get there a little late. Possibly 7:35pm. I load my clothes into the washer and around 8 I left to go get some gas because I left work and came straight there so couldn't stop on the way. Before I leave out, this RUDE WORKER told me that she's locking the door between 8:20 and 8:30. I told her that I'd be back way before then. So I come back and 2/2 of my load had stopped shortly after. So I'm on the phone waiting for my clothes to dry. Around 8:15pm, she kept going by my dryer to see how long it had (about 17 mins) and I felt like she was being very petty and micro managing my clothes while they were drying. Strike 1. So my clothes finally stop and I'm on the phone folding. At this point it was close towards 8:40pm. They close officially at 8:30pm. I've been in there until almost 9pm twice before and have never had anybody keep looking around the corner at me to ask was I almost done which is strike 2. So she kept asking was I done and telling me she had to go. I'm like ma'am can you please wait like 3 more minutes? About 5 minutes passed it was like 8:47pm at this point, SHE LITERALLY TURNED OFF ALL OF THE LIGHTS WHILE I WAS STILL FOLDING MY CLOTHES!!!! Strike 3!!! I said ma'am you are so rude can you please turn the lights back on it's pitch black in here?! She said no because I have to go. I turned my phone flashlight on to show her I literally had 2 more pairs of pants to fold and a couple of hand towels. She told me that she was going to call the police on me that I was still there. ARE YOU KIDDING ME!!? It took everything in me not to completely curse this lady out so I asked her name. She ignored me. I got my clothes to head out and asked her name again. She angrily said Rosa. I didn't believe her so I attempted to take her picture so that I can show it to her manager so he'd know who I'm talking about when I complain. She closed the office door and hid. Oh now you want to hide but you can PICK ON ME and HARASS me the whole time I'm folding my clothes!!!!!! I took a picture of the side of her but you can't tell who she is. Maybe you can. I've never seen her before today so she must be fairly new but I WILL BE TAKING MY BUSINESS ELSEWHERE and it's sad because this is my go to laundromat! I have never been treated like this before! And I have never treated anyone like this. Proper courtesy is to just wait until someone is done!! I am appalled! You will ALWAYS lose business by having poor attitude having workers in your establishment!

Allison Thompson

Cheap, mostly clean, and small.

Brendon Carrasquillo

Great wash and fold! Clothes are always perfectly folded and fresh. 4 stars because sometimes they are a bit disorganized.

Hwappy synapse

Hmm needs new tables and needs to be cleaned ( if your wondering about the pile of clothing that's because there alot of customers asking to wash and fold ) in summary just needs new tables place Matt's floor and a good restroom I will kinda recommend to go there if there no other options, though sometimes the games don't work. The car game is upgraded to a acer display for quality graphics. " And the Starbucks thing is a lie "

Rosaa Reyes

This laundry has so many nice and kind workers . They always answer nicely , help you and also make really good friends .

bhap p

No napkin ?? I asked The lady did not even see me and said no sorry This place is very bad Need lot of improvement I came here after an year Still place is same Price was increased Try to improve

Nisha Bush

I really loved this place and would have given it 5 stars if it hadn't been for my recent awful and unfortunate customer service experience there. Let me first start by stating the pros there is wifi plenty of washers and Dryers and for the most part great customer service, and for this reason I refer my customers and everyone else I know to them. Although I must say I just had an ugly experience with a young girl I believe she told me her name was Yasiri (Hispanic looking girl, w/dark shoulder length hair appears to be around 17-19). I walked up to the counter and her younger elementary aged relative was behind the counter on the employee side as "Yasiri" was on the opposite side where customers should approach watching a show on her tablet. I was never greeted and had to wait for her to figure out how to pause her show on her tablet before I got any of her attention but I was given a wide eyed look as if to say yes hurry up what do you want? Still she never said anything until I asked, "Could I please have some change ?" I pulled out a $50 Bill, From the there she huffed and proceeded to pull out a huge stack of cash with 20s,10s,5s,&1s. She said something partially under her breath about her boss and if customers were exchanging bills like mine tomorrow, I really had no idea what she was saying and asked, "should I just come back tomorrow?" She responded with an attitude," I guess you don't GET what I'm saying." (With a rude/upset look on her face) And shook her head so I proceeded to ask, Should I come back tomorrow? Is it a problem to give me change?" (She could have said I apologize for the inconvenience but no I don't have change and I would have been fine going to the gas station and coming back. . . ) She then proceeded to pull a 10 and 2-20s from her stack of money and dropped it on the counter with an attitude again. I hesitantly took the money debating in my head weather or not I would do my laundry there after her attitude. So I asked her again (me with an attitude this time), "was it a problem for me to have this change" she rolled her eyes stared but did not answer and at some point between me getting the money and going to the coin machine she said, I didn't have to have an attitude I'm like So are you serious lady you're the one and attitude and poor customer service.. Anyway I go on over to the coin machine and get my change for ten dollars but after her behavior, I said, "you know what I'll take my money back since its such a problem for you to give me this change and you can have your change back." After giving her the money back I took my clothes out of the washer and put them back in my car on my last trip out I told her I have been coming here since I moved back to Georgia 1 year and I've never had such awful customer service, who is your manager?" She said, "Thomas" I also let her know that my family comes here because our community is doing a multi million dollar renovation and our 4 laundromats on the community have not yet completed their renovations yet so I explained to her that my family is sending her employer's laundromat lots of business and we come here because the Awesome customer service we get with Lupe and there is such a feel of community here and I would let Thomas know about my awful experience and her sitting around watching her tablet instead of helping customers and She explained that she didn't care and basically didn't care about who Came or didn't come because she would still get paid, and (her words) "Thomas knows and he doesn't care he watches from home on his cameras", (I highly doubt he sees her behaviour as acceptable) I explained to the girl that she should care because without the community visiting this laundromat she might not have a job she said we get plenty of business without your neighbors coming here and I'm sure this is true. I'm not proud of everything thing I said or raising my voice with the girl and shouldn't have receded myself to her level. Furthermore I didn't deserve her attitude or her poor customer service tonight.

Coco Rich

Half of the machines didn't work....

David Ryan

Went to this place as a college student. Now that I am back in Atlanta have found myself going back. My only suggestion would be.... the last thing before locking the doors is to leave all washers open in order to air out. There have been times that I do not want to put even my dirty clothes in there because the washer smells so bad inside. This comes from keeping the doors closed.

Kim Pfeffer

Grungy and not kept up very well. Bathroom sink barely put out any water and there was no soap or papertowels. The advertised "Kids Corner" was just some words in the wall as the area was full of bags of laundry. As I based my visit on other reviews and the website, I was extremely disappointed. Will not return.

Christian Vega

I like that theirs always washing and drying machines available when ever and it is not exspensive, but they need a little work on the arcade want to play pacman. So bad.....

Kyle Reed

Clean, inviting and decently priced.

gina gonzalez

They have giant machines!!

mela mama

Great service. Cool location.

Gary Ray

Most of the machines were out of order. Crowded & for what little it cost to do laundry for this place it could have been cheaper. Not very clean either

Marco Perez

Owner is really nice and allowed me to wash after closing time as I was not aware of the times and they even offered coffe. Outstanding service.

javier javier

hands down the best laundry place in brookhaven...Lupe has the best customer service..she is very attentive and aware....she will even talk to you to death if you need some companionship while doing your laundry...ill miss her....best customer service here...and the cheapest to clean you dirty laundry....

Ashanti Butler

Very clean!!!!! Prices to wash is great and the staff is very friendly.

Steve Allen

Refeshing clean safe place to wash clothes. Staff is friendly and helpful! Save time and Money by coming here!

jordarion bailey

Grat place. Very helpful staff just wished all the arcade games were in working order

Javier Sanjuanbenito

Great location amazing crew

follow me at alvarez1063

It's clean and a nice lady name lupe

Diana Peraza

Had the worst experience ever . I will never come back to here the worst service they could give the employees are the worst . Specially the one whos name is lupe .. the laundry could be the best place ever without her .

Ashley Scott

Este lavandería es la mejor! Es limpio, barato y Lupe es muy agradable!

Shi Williams

Nice workers, fast wash and dry, they do have wifi lol but I will be washing here when I need too. Great location easy to find.

Lee Trout

Friendly staff and patrons. Just moved to the area and our W&D wasn't delivered on time so went here based on other online reviews. Clean and bright with helpful people. Will definitely use in the future.

Jason Pfeffer

This laundromat was pretty grungy. The arcade games didn't work and the "Kid's Corner" was piled full of dirty laundry. If this is the best in the area, that's pretty scary.

rene montesinos

Mi lugar favorito para lavar

Vanessa Nicholson

clean new machines but poorly lit parking area. need more parking spaces

Ben Byrd

Cleanest place in Atl for laundry and the machines are kept up nicre

Stan Hill

Very nice and clean place I found to wash my comforter. The Spanish lady who worked as the attendant was very helpful.

Natalie Smalls

Great Location and great service. Came in at 9:45am on a saturday morning. Open washers and dryers. ❤it.

greta beasley

So I come to this laundry mat a lot and I don't haven't had but a couple of bad things happen, one being today. It's clean always and most time the machines are fresh however here and there, a machine may have a sour smell. Today though the hot water wasn't working properly so my load didn't wash well at all. The water took forever to come in and by the time it did the wash was on rinse cycle (lol). The attendant was kind and understanding and refunded me my coins. Also two of my washers didn't spin out well so I hope the dryers can handle the dampness of my loads (we'll see). This won't stop me from coming here just wish I knew who to put a maintenance request into.

pj fitz

I’m surprised that this place has four stars. It’s really rundown and the staff was really rude. Every time I asked for help, it was an imposition. I asked how much laundry each machine could handle and the lady said that information wasn’t provided by the manufacturer, which is a lie (took two minutes on google). I was there late (but not before closing) and I checked my laundry and the lady mopping the floor looked pissed. The only positive I can give is that the laundry was cheap.

Aisha DeBerry

Great place with great staff! Lupe is so sweet!

Torrence Shaw

When ever i come to the facility it's extremely clean and the prices are reasonable. Especially for Buckhead. The dryers could be a little hotter but they get the job done for much less than other place.

Rio4915

Free Wifi & free coffee

Kenzie McCarthy

Fast, affordable and easy!

Daniel Barnicoat

Great place to get laundry done. Staff is friendly and helpful. Bonus: they have a video game machine that has multiple titles from the premier arcade years.

Kelsey Bingham Bennion

Good service, kind attendants!

Montserrat Ordoño-Figueroa

Worse customer service i have ever recieved! The lady was being rude and approched us as soon as we came inside the door with a name!!

Brittany Argotsinger

I had a good experience last time. Tonight, I arrived at 8:05 to do a quick load (website says last wash is at 8:30). I was met at the door by staff telling me last wash was 7:30--that the place closed at 8:30. Please update the website. It would have been nice to know the hours before driving over here.

Jim Bolton

Laundry laundered and folded at 1 dollar per pound. Clean good smelling clothing. Dropped off in the morning and picked up in the afternoon or next day. Great value for the price so give the ladies a good tip. $$

Jatinder Bharal

Great job Good prices

Brian

Very nice manager/owner, and quality machines.

Sandra Verner

I'm giving it a 4 * only because I think they should stay open later since there one of the decent places to go and wash clothes but the ladys who work there are friendly and I always see them mopping and wiping the machines so there clean which is a plus . The people who wash here are also pretty friendly too so that helps too just stay open longer please :)

Jessica D

Quiet...odd parking lot but no issues with washers or dryers

Tokyo Black

Everytime I wash there I notice I have missing cloths and this is like the third times.... And I always leave and come back one day I'm going to leave and have it watched to see!! But it's strange to me!!!!

Joe Santifer

Great people, great prices, always amazing service

Ed Wall

Family atmosphere that is so friendly and welcoming.

Susan Oakes

Very clean and economical

Sandra Mc Arthur

The woman who manages the laundry I believe her name is Adriana is awesome! Knowledgeable, friendly, hardworking, cheerful and helpful! I look forward to going to the laundry mat while she's there and she keeps it clean and running too! :-) **********

kasim abuaisheh

Pleasantly surprised with this laundromat. The machines worked great. There was a sign that advertised free Starbucks coffee but I could never get that coffee.

Rich Wade

Clean machines and cheap prices, I usually don't use public washer and dryers but mine was broken over weekend and needed to use a public place and I checked out some and they were filled with nasty hair and gross, this place is sterile with there machines I watched a staff member cleaning machines while not in use. Good service

Andrew

An affordable, conveniently located, and friendly staffed coin laundry.

Big Pimpin

This is my first but not last vist to Brookhave Laundromat. I am blown away of how clean and well taken care of this place is. It is very spacious wich so you dont have to bump elbows with the peopel beside you while doing your laundry. There is also video games, tv, and free coffee so you feel very comfortable. It is also in a great location in in case you want to pick up a bite to eat or grocey shop before or after. Hands down my favorite laundrymat thus far.

Rebecca Wiley

Wow, I was traveling on business and the hotel did not have iron or laundry machines. Went to the closest coin opp I could find to de-wrinkle. Attendant was amazing freindly and constantly cleaning.

Jay Mellman

All time favorite. I go here because of availability for washers and dryers. I never wait in a line or stuck with smaller washers then I need. Also very friendly staff and it feels as if I'm doing it at home. Only thing I'd recommend but is probably not possible, but it should be is 24 hours bc I got there one day and it was too late for me to start washing

Ace El

It is a overall good laundry mat I will come here everytime I need to wash my clothes

Moe I

This place is great laundromat with great service and great prices. Very clean place with friendly staff.

sheila coghill

I needed my comforter cleaned and found this Laundromat. Very nice compared to others I've used in the past. The lady working was very helpful and it was very clean and nice. I will definitely go back.

Ervey Melchor

(Translated by Google) Cleansed (Original) Limpio