Reviews of The Laundry Room on the Ave (Laundry)

Josh LaPera

Laundromat was nice to start out, but one day they closed earlier than their posted hours and when I returned to pick up my stuff, I was locked out and had to wait until the next day. IF you are going to post specific operating hours, why would you not adhere to them? Unacceptable and ridiculous that I my clothes were basically held hostage because the owners decided to close early... would not recommend.

Witty Kaly

Some people might think they have good service but I strongly disagree!! Is annoying!! and they treat you like you have never used a washer machine! Very disrespectful asking you if you know how to use the machines and taking others peoples clothes out of the dryers! And also asking clients for their carts when they are in clear use!! The employee was standing next to me while I was filling up the machine invading my privacy!! Never again!! 1. Expensive machines 2. Intruded service 3. Small laundry 4. Small area to fold 5. Clothes didn't smell clean after the wash, probably they don't clean the filters frequently! The list can keep going!! Go to Wash Tub instead!!

Hannah Chalmers

I've posted this on Yelp, but I feel strongly that this place deserves recognition. The owners are lovely people, the service is top notch, and the price is very reasonable. Everything looks very new and up to date. Our clothes are cleaner than our apartment complex machines get them, and the convenience of dropping it off is worth the little extra money we spend. We wouldn't go anywhere else. Love that we can drop off laundry in the morning and it's washed/folded by 5pm. So happy we found such a place and so conveniently located in West Hartford. I can't speak highly enough of this place.

Robert Coreano

Employee will follow you all the time without you asking for help. Also will take your clothes out of the machines without asking for permission to touch your belongings. Little quantity of machines so if you decide to go and is busy be ready. For now I will choose another laundromat if I need to.

Laura Zase

Clean, newer washers, wash, dry, fold plus dry cleaning. Free dryers 8 Am to 11 am Mon thru Friday.

Richard E. Greenspan

Very new, large and fast washers and dryers. Always clean. Comfortable seating, complimentary coffee and free wifi. The best laundromat in West Hartford. Convenient wash and fold service, much less costly than nearby laundromats.

Whitney Rice

I really can't say anything bad about this place. I've been here a few times to do laundry and its perfect. I believe it's a family owned, it's pretty smaller than the one I usually go to down the street but it's so clean that I don't even mind and the staff is nice. Its about .25-.50 more then the other ones but I'll take it.

Rayna Dyton-White

Clean, helpful staff. The parking lot is small. But the laundry mat has great dryers.

Abigail Hernandez

Reasonably priced dry cleaners, owners are great - very helpful and sweet

Chris Zodda

The woman who works here is very rude. Won’t be returning simply to avoid encountering her again. Also half of their machines are always broken.

Victoria Rosado

Clean and friendly staff

Sarah Swift

A diamond in the rough! This laundromat is hands down the best one I have ever been too. It is spotless and the machines are fabulous! They have a flat screen television, with the latest issues of a variety of popular magazines to peruse while you enjoy fresh brewed coffee and baked goods that are put out by the very friendly and accommodating staff. Love the Laundry Room on the Ave, makes doing my laundry more of a treat than a dreaded chore. Kudos to the owners for caring about us folks that are regulated to finding decent public laundry facilities!!!

Adi Pan

very clean laundry place. the machines are in good shape. the waiting room has water and fairly comfy seating. they do have coin dispenser.

Christy Matthews

So, I've been coming here for a while now and they consistently have broken machines, the change machine is constantly down, and one night my fabric softener froze when I left it in my car and the night time staff threw a FIT about me using a small amount of fabric softener "without asking". I tried to explain my fabric softener had frozen and I didn't know if was for staff only, since its always out next to the washers and not behind the counter and the daytime staff hasn't had a problem with plenty of other customers using it routinely. Someone was having a bad night but that's how you ruin customer relationships for LIFE.

Oliver Lee

The coin change machine malfunctioned on me two times. The first time I put in $10, the machine did not dispense any coins. I inquired about this and the lady at the front desk kindly gave me the change. The second time, I warned the man at the front desk that I was going to put in $20, and that I had problems with the machine before. It dispensed only $15 in coins. The man at the front desk would not help me out despite me explaining him beforehand, and having laid out all the coins to show only $15. He claims that this is the first time he got a complaint like this. I will not be coming back again.

Monica Dahl

Machines are new, it's clean and there is WiFi and a bathroom.

Morris Cunningham

Great service. L

Courtney Schramm

This laundromat is in a very convenient location, it’s easy to park here and the prices are fair. $3 for a small wash, $4 for medium, and $5 for large. They offer free dry 7-11 am every day, as well as 4-9 pm on Sunday which is wonderful! The woman working was very kind and helpful. There is a quarter machine in the back and a coffee machine in the front with chairs for waiting.

Lou Rivera

Awesome place to do laundry. Very clean and welcoming environment. Abby is very helpful and goes above and beyond to appease customers and maintain the facility

Michele M

No AC? Are you kidding me? Its 90 out. Staff was not friendly. Also water cooler empty.

Justin Knapp

I’ve been using the wash/fold service since I moved to West Hartford. I have absolutely no complaints! Same day service and reasonably priced!

Kim Morelli

Nice and clean laundry facility. Just wish it was a little bigger

James St.Germain

Sign on the door "no dry only." So if your washer is broken, it's OK to go and wash your clothes at $6 a pop, but then when your dryer breaks you aren't supposed to dry your clothes there. I would love to give this place decent ratings ... but sorry, this policy completely sucks.

Arie G. THE REAL FLASH GORDON

Great

Theresa Harris

I was in town for 2 months & I dropped off about 2 loads of laundry for their wash dry & fold service. It was less than $15, and the woman at the desk even allowed me to have two items left out of the dryer no issue. The second time I came was a Sunday morning to do it myself and to my surprise it’s free dry before 11am on Sunday's

Alex Wells

I had a wonderful experience with the owner Sean. I called him to see if he wouldn't mind waiting a bit later for me to bring in my clothing to be washed and dry cleaned. He said that is not a problem, and he would take care of it.

Liz Johnson

Paid over $100 for about 10 items on the 1st. Was told they'd be ready on the 6th. Drove over and they were not ready. Employee didn't really care. Just said to come back tomorrow. It's now tomorrow and guess what, it's still not ready. They said, you guessed it, maybe tomorrow. I'm new to dry cleaning, does it normally cost this much and still take over a week to get done? This place is a joke. Take your stuff literally anywhere else. You're practically guaranteed to get faster and better service. Wow. Keep my experience in mind if you need an outfit dry cleaned for an event!! Also, if you get fed up with waiting you still can't get your stuff back since they send it out. Their only saving grace is the woman working when we first went in, she was great.

Rob Polo

I was just turned away from my commercial business that I bring there ever year for the spring & summer. A very condescending woman who said the owners were out of the country did not care to send me away. So disappointed.

David Grotton

This space is too small to be a laundromat. Things get backed up very quickly. We've been here three times same problem everytime. Not enough dryers which means you will be standing around waiting or as I did took my wet clothes elsewhere to dry. Not very convenient. On a positive note the washers are very nice but still not worth the hassle.