Reviews of Coinmach Service Corporation (Laundry)

David Weber

I go to SUNY Purchase, and not once did I have a favorable laundry experience at this school. Why? Because every single time I attempted to use the laundry room, at least 2 of not more machines were non-functional. Then, it takes this company an entire semester to even come to look at the machines, let alone get parts in to have them fixed.

Teresa Wheeler

I'm only giving it one star because I can't give zero. Zero would be accurate for the amount that they care.

Elizabeth Mehling

Horrible. This is the company that serviced laundry machines on my campus and they really sucked. Broke down all of the time, took them forever to get people to come in and when they did they complained that maybe we were just "overloading" the machines and causing them to break (most kids did not do gigantic loads). Rows of broken machines which led to a severe backlog of kids waiting to do laundry, even then the dryers sometimes took more than one cycle to get the clothes completely clean. Thank god they are leaving campus this semester; my tuition is better spent on another and more competent establishment.

Anne Aulicino

A nightmare is a more enjoyable event than dealing with this outfit.

Meagan Farrell

The system is really frustrating and time consuming. I had to get a card from the laundry room, go back to my apartment to load money on card (you have to register card online to load), go all the way back down to the laundry room for the building code (because the system could not find my address online) and then....I could finally do laundry. This system would be a lot simpler if all of this were possible from their machines. I shouldn't have to return to my apartment twice to trudge through creating an account and finding the building code. Ridiculous.

super Ralph

Worst company ever. When you call it takes them weeks to come. I would like to give them No star.

Peter Kelly

I'm a Resident Manager of a high rise building in New York City. Let me tell anyone who wishes to do business with this company..............................DO NOT.................under any circumstances do business with them. They are the WORST.....................PLEASE I BEG YOU.................DO NOT DO BUSINESS WITH THEM.................. ..........................THEY ARE A NIGHTMARE ....................................... ...........................I give them ------ZERO STARS............................................

Jonathan Hochman

As a property owner I have had a horrible experience with this company.

Monil Bid

I have better odds at winning a lottery than having their machine work properly. We have their machines at my apartment complex, and I cannot express how awfully these machines work. It's truly terrible. Their driers barely ever work. The "hot wash" option on their washer is a lie. The clothes are cold as ice (during winter) when they're done. I highly NOT recommend.

Nebraska Born

BEWARE! WORST service I have ever experienced,stained my clothes several times, tore holes in my clothes, broken down at least 20- 30 times per year., takes your quarters, etc

Buff Kavelman

If I could give zero stars I would! I have now spent 6 hours on 10 calls with "customer service" people as CSC to request compensation for damaged laundry. Month after month, our machines are broken and dirty. When we call for service, we're always told the problems were fixed, but the problems are exactly the same again with the same machines. I've asked our building management why they have a contract with this company. They must be the cheapest.

Jodi Finkelstein

Worst company and laundry machines! These machines work about 5% of the time and takes at least 10 tries for it to read my card. It's unfortunate that Northern Arizona University uses these terrible machines. I am now going to through the hassle of taking my laundry off campus, just so I can use a working laundry machine.

William Freitag

I have been putting service orders in for the washer since I moved in seven months ago. The machine has never worked. The last excuse I got was that have to wait for an available technician. There must be only one technician in the entire state.

Ryan Coughlan

If you are a property owner or manager do not sign any contract with this company. I repeat do not do business with this company. I am currently a resident in queens apartment building that is "serviced" by coinmach. Firstly, the machines are ancient and still utilize quarters. When the machines are operational, the coin slides are consistently stuck. After repeated requests with the service department to have them fixed, no one can give you a resonable window of repair, you get, "a service request is open, a technician should be there in the next day or two". Once a machine goes down, service requests can take 3+ weeks to be resolved. I have alerted my building's ownership group and get the blanket response, we are aware of this and are actively trying to terminate the contract. Of the two years I have been a resident in the building about 50% of the time 1/4 washers is unusable and 1/3 dryers. There is no accountability and none of their "managers" has ever made a return call after being promised someone will follow-up with me. Lastly, and the most frustrating thing, the dryers have a finite amount of quarters that can be held. Several times they have been "full" and unable to accept more quarters effectively paralyzing the machine. This business is so poorly run they can't even collect earnings in an organized fashion so their machines stay operational.

Alexa Santos

The worst company ever!! Submitted a Damaged clothes claim and it was denied the next day, without evidence. There reason was that the machine was not at fault. I kept all the items that were damaged,stained and burned to proof to this company. They never reach out to me or contact me or nothing, just denied the claim. It's unprofessional & carelessness the way they handle things. Be aware!!

Mary Phillip

Live in Jackson miss. I can't even get to talk to anyone. There are four washers here all are broken. THIS SUCKS

Daniel Kilkelly

In a business dominated by a fairly generic product (i.e. standard washers and dryers), what remains for a company to differentiate itself is its customer service model. In that regard, this company deserves the recognition of being the worst customer service company in the United States. Unfortunately, such accolades are reserved for well known retail companies such as Comcast, AT&T, and other familiar names. As a point of comparison however, both of the companies mentioned above provide immeasurably better customer service than CSC Serviceworks. No name could be more false than the innuendo that this "service" does in fact "work." After years of having Purchase College laundry managed by this organization, and with a record of over several hundred (last count 552*) unresolved service tickets within just the past year alone, we can only hope that no other establishment makes the mistake of using this company. [*This is only based on the number of reported complaints, of which undoubtedly there would exist innumerable unreported accounts as well] Issues include: - A reporting system that doesn't record the issues addressed with a machine to the correct machine. - Being called "liars" when we informed the company of several machines that were not operational. - Being provided with "brand new" machines to replace machines that were clearly past their projected lifespan for cycles with machines that were of inferior quality incapable of withstanding the volume of laundry for a residential dorm. - Washing machines that developed water accumulation with an incredible stench that were left unattended to for weeks. - Dryers that were left for weeks unable to dry clothing. - Dryers that were tearing up clothing, and although a procedure was in place to ask for reimbursement, the process took considerable time (2 months) in which time, the machine that torn the clothing was not attended to. Although the accounts begin to repeat themselves and sound quite similar, the trend was this: proper preventative maintenance was not performed on the machines, and machines that were broken took weeks to be addressed, if they were ever addressed at all. At one point, the VP of their company came to our campus and stated, "I didn't realize just how bad the situation was at your campus. It's absolutely unacceptable that the machines are in the state that they're in." Unfortunately, even this observation resulted in little improvement to the laundry services on campus. If anyone would like a more detailed account of the issues we experienced, we have a binder full of material to provide you with. As of this present moment, the company has reduced service trips to our campus from twice a week to once a week without informing us, however, it is likely that the students/faculty/and staff residing on campus would notice no difference since the quality of service has neither improved nor diminished with the reduction in service. The students of Purchase College warrant a sincere apology from this company for the service they have provided them with. Sadly, I know that that apology will never come.

Fahad Nadeem

Totally unreliable. Beware if your apartment uses this company, and let your property manager know that this company does not care at all about the tenants. This firm frankly should not exist - it has such a simple business model, yet it cannot operate it with an iota of competence at any of its affiliated properties. Their customer service representatives essentially lie on the phone about how long it takes for technicians to arrive to their machines - I see no other way to describe it, given how mind-bogglingly slow they are. Please, please complain to your property managers. This company has no incentive to care about tenants, as it likely has deals or contracts with property managers who won't desire to pay for a change unless they are pushed.

Jordan Handler

This company does not provide any good customer service, have abused the trust and rights given to them by Purchase College, State University of New York, and have allowed their washing and dryer machines to go unfixed and broken for long periods of time. I advise anyone considering this company to never do so. They have violated their contract with the mentioned college repeatedly, to the point that as of the coming academic year they will not return to service the campus and for good reason. Do not let your staff or students suffer with terrible laundry services by utilizing this company.