I brought in my newly purchased, expensive silk Theory blouse to treat some minor make-up stains on the ribbon and shoulder. The blouse looked vibrant and lustrous. Well... I got back a less vibrant and ironed out blouse. The luster is gone. The stain spots now look discolored, washed out as if someone was trying to get them out by scrubbing the material. They stand out more than the original stains. The manager said the stains didn’t come out after the first attempt, so they kept treating it with chemicals. On top of that disaster, an obscure greasy spot appeared on the back, which the manager acknowledged but said it would easily come out. Well, it was not there to begin with!
The manager didn’t apologize, didn’t offer a refund or a reimbursement of any sort; she became very defensive, unapologetic and kept suggesting I returned the blouse to store because fabric got discolored after the dry clean. Well, how about you take great care when dealing with a delicate silk material, notify your customer should you need to do additional treatment and offer a refund or reimbursement if you did a poor job. After my follow-up call to get it sorted out with the owner, the manager just hung up on me. I basically paid this place to damage my blouse and treat me badly.