Reviews of SERVPRO of Paradise Valley (Laundry)

Jacque

Josh and his crews at ServPro have been wonderful to us. We had an undetected water leak and the crews were fast, efficient, and thorough. We were so impressed with their service that we called them again for assistance on a non-emergent basis and received the same high quality service. It is nice to feel comfortable and have a trustworthy company such as ServPro of Paradise Valley.

Jamie Weinhauer

Both Matthew and Josh were quick to respond and they were truly concerned with my situation. They treated me as if I were the only customer and I appreciated that very much. I would definitely recommend them!

Preston Long

Dan Dosher and the ServPro team were great. The work was excellent and they stood by me throughout the insurance claim process. Thanks so much for your great work!

Meredith White

I panicked. An intake valve of an upstairs toilet failed. Water was gushing out of the pipe all over the condo and garage. I needed it addressed immediately. I looked for Rehab services and saw Servpro as an option. I had seen their organization in action during another flood at a storage facility. They were professional and tolerant of the emotions of lives turned upside down. I called. Josh had his crew out there in an hour and half. There were issues with the electricity, tenants, belongings, out of state owner, and numerous other obstacles. Servpro and Josh navigated all of these issues with expertise, civility and professionalism. If you find yourself needing help with water damage or other kind of a rehab issues, stop looking and call Josh at Servpro.

Misti Ghee

we have used josh & his crew last few years for tile, carpet & Duct Cleaning they always are professional do a great job and fairly priced.

Ian Tomich

As an Estate Manager serving Paradise Valley, having prompt, reliable, and trust worthy service companies on my side is critical to my success. After a basement flood was discovered in a client's home early on a Monday morning, the SERVPRO of PV team came to the rescue within hours. I'm happy to say that SERVPRO of PV is on my preferred list!

NeverLAG Digital

One of the best in Arizona!

Tony Bellinaso

If I could give ServPro 0 stars I would. If you want a company to consistently lie and give you stress and headaches then go ahead and hire ServPro. The owner and his project manager Dan lied on several occasions and continued to make up excuses on why the remodel of my Wife and I's condo was taking over four months to complete. We were originally told one completion date and that continued to change over the last two months. When they were finally "finished" there was many issues and they needed to go back in several times to fix the things they had not completed in the first place. They tried to give us some money back but honestly who cares when your living in rentals and hotels for almost half a year.

Kevin Frost

Yesterday I had a great experience with the company. I needed some help with a problem that I couldn't solve by my self. Once I got a hold of someone on the SERVPRO team, they were extremely helpful. Any question I asked or any time I was confused on something, they were patient and very informational. I would recommend this company to Friends and Family.

Tracy Hunt

Josh, Matt and their team were very responsive, honest and trust worthy.. In my time of need they were dependable and went above and beyond to help me with my slab leak during a very difficult time... would recommend these guys to my family and friends.

Jamie White

Josh and his crew are great, I had a plumber come to my house and they showed up with a restoration company. I felt like I was being scammed. Luckily, my neighbor had used SERVPRO of Paradise Valley and gave me their number. Turns out the plumbers company was trying to rack up a large bill that the insurance may have not covered 100%. Josh gave me a fair estimate and then met with the adjuster and myself so we were all on the same page. In the end everything was covered and my house was back to normal faster than I would have imagined. Thank you to Josh and his entire crew.

Chrisman Realty Group

Top notch

Jon Zino

I have used Servo Pro of Paradise Valley several times. Once for a water extraction & carpet removal and for a full mold remediation. Josh, the owner is very knowledgeable, accommodating, and friendly. The work was completed quickly and professionally and the price was very fair. I would absolutely recommend them.

Michael Toledo

These guys were great, polite and prompt.

camelia vilceanu

It wouldn't be enough just to say that they are great professionals and they did a great job at a good prices. They really were there for ME and MY needs when I most needed. It was more than just doing their job and restore my house. All the way was like having a partner who was there for me, understanding what I needed and doing so to make me happy.

Sivakumar Chinraj

I had an excellent experience with ServPro. They are more customer friendly, very punctual to the work, and Josh (owner) had made sure, I am really satisfied with the work done. Thank you so much and I highly recommend.

T Cox

Everyone involved at SERVEPRO have been professional, courteous, and kind. I am thoroughly elated with the rebuild of my condo. The work they did is bar none! I would absolutely highly recommend Josh and his employees to anyone in need of the services they provide! My home is even better than it was! Thank you SERVEPRO!!

Sara Wilhelm

I don't typically leave reviews unless a business goes above and beyond, exceeding my expectations. Josh and his Servpro team did just that when we discovered water damage in our kitchen. Josh was AWESOME. He was incredibly prompt in responding, very patient with all of my questions, very detailed, professional and kept me up to date with next steps and progress. Other businesses should model the customer service and quality of Servpro of Paradise Valley!

Denise Lowell-Britt

It is a pleasure to review ServPro of Paradise Valley! We sincerely thank Josh and the ServPro PV team for the great work they did for us after a fire sprinkler pipe failure resulted in significant flooding and damage to our daughter’s condo this summer. We first contacted ServPro to deal with the immediate problem of the 3-4 inches of flooding throughout the unit. Josh, Matt and other members of the team immediately responded, installing equipment (fans, dehumidifiers, etc.) and taking other remediation actions. They were available any time we called, including early mornings and evenings. They checked in with us daily and worked closely with the homeowner’s insurance company. I could not have been more satisfied and appreciative of the high level of communication and responsiveness throughout this difficult time. Because of the terrific job ServPro PV did with the flooding remediation, we asked Josh to assume responsibility for moving furniture and other personal property from the unit to a local storage unit, which his team did in a very timely and careful manner. The items were very well wrapped or boxed. When ServPro PV later delivered the items back, items were safe and sound. Again because of our high level of satisfaction, we hired ServPro PV to take on the reconstruction project, which was substantial. Importantly, ServPro PV’s construction manager identified quite a bit of damage that the insurance company’s adjuster had missed. ServPro PV worked directly with the insurance company to get the necessary approvals to do the job fully and correctly, which took a lot of stress off of us. Through no fault of ServPro’s, it took more time than anticipated to get the job started, because we had to wait on the City to approve the new fire sprinkler pipe plans and for the new pipes to be installed (by another company). There were some unforeseen issues (e.g. wood flooring that had been improperly glued down by the prior owner) that put the ServPro team behind schedule a bit. However, Josh and the construction manager kept us informed. When needed, they worked evenings and weekends to get the job done. In addition, they went above and beyond and made improvements to the unit that they were not obligated to do. For example, they installed executive height cabinets in the bathrooms (where the originals were at a lower height). In sum, we were very happy with ServPro PV. Josh demonstrated a high level of integrity, was always polite and caring, and he repeatedly checked in with us to make sure we were completely satisfied. We have gladly recommended ServPro PV to others.

Crystal Holtorf

Josh, and his company are my go to!! As a realtor, I always refer this company to my clients for their move in and out carpet and tile cleaning! My clients always tell me how wonderful they are to work with and what a great job they do! They are reliable, professional, and the best in the business !! I would highly recommend them to anyone! They have a wide variety of services! My brother in law called them late at night when his washer flushed and they were there to help him with in the hour!! They are amazing!

La Neese Pantuso

I wish I could give ServPro of PARADISE VALLEY a 10 ⭐️ rating! I hope to never need emergency water removal service again—ever...but if that should come to pass, there’s only ONE place to call. On July 31, 2019, I arrived at the house, after being out for several hours. I opened the front door to find an inch and a half of water covering over 2000 ft.² of the ground level. . I was horrified! Having never been in such a situation, as soon as closed off the water supply, I got onto Google and frantically looked for a company that would provide emergency response service. I didn’t have the luxury of time to go through all of the listings, and read all of the reviews, though I did notice that ServPro of PARADISE VALLEY had a five star rating all the way around. Trust me when I say that there’s a SOLID reason for this. The ServPro professionals were exactly that—PROFESSIONAL. They arrived quickly, and got right to work. Although a situation like this is never easy, they were able to provide comfort in the knowledge that they knew EXACTLY what they were doing. No stone was unturned. They were extremely thorough. Throughout the initial water cleanup, and the demolition that followed, Tyler and his crew were punctual, personable, professional, and expedient. I honestly can’t say enough. I give big A+++ to Matt, Tyler, and everyone over at ServPro of PARADISE VALLEY. Thanks for everything, guys!!

Kevin Carter

Highly recommend using this company. Very fast and easy to work with. Awesome employees!

Roxanne L

Love our air quality in the house after Serv Pros came yesterday. Excellent service and good value for services rendered! Cleaned our ducts and removed any build up and the vents are sanitized. Scheduled effectively and was on time! Followed up after and overall had a great experience! Highly recommend!

Frank Belcher

Josh Alcon and his team at Servpro are the Best. They helped my family recover from a house fire. I would refer him and his team to anyone. They will not let you down.

Suzy Kish

These guys are the pros! Speedy, professional, and accommodating. I would recommend their services to anyone. Thank you

Steve Sun-Angell

It's not every day that a company lives up to their name, but SERVPRO of Paradise Valley more than did so by providing me with amazing service while displaying great professionalism. Josh was very informative regarding the process and he and his team handled our mold remediation with great care in a timely manner. I can't recommend them highly enough.

Nick Nielson

Servpro came to my house and cleaned my carpets. They have a very friendly staff, did a professional job and take the details into consideration. I was very appreciative of their service and attentiveness to my family and our daily needs while working in our house.

bumpersdirect

From start to finish, I was completely impressed by ServPro's customer service. Josh was terrific throughout the process. Great communication, very professional, extremely knowledgeable, punctual for appointments, etc. High-quality work using high-quality equipment. I highly recommend Josh and his ServPro team!

John Doe

I was a nervous wreak after my house flooded, One call to the Paradise Valley SERVPRO location and my worries were gone. A quick 5 minute conversation with Josh at the Paradise Valley SERVPRO location was all it took for him to break down my confusion and reassure me that they are expert emergency restoration contractors. He detailed each step of the process of restoring and reconstructing my home after our massive flood. Choose this location, Choose Paradise Valley SERVPRO.

Ponsi Sundaram

A friend of ours recommended Josh of ServPro and we included him in the list of contractors we were considering. Right from the get-go, Josh and his ServPro team impressed us. They were professional, came on time and most of all, they gave us the most competitive quote. That was only the beginning of a remarkable experience. They promised us a timeline and worked very hard to make it. Josh took utmost care to check with us on the progress, even sent me emails with progress pictures regularly when I was travelling out of town. Our requests for modifications were well documented, correctly priced and delivered on time. They went overboard to ensure that we were comfortable with what was happening. My wife only half jokes when she says I have OCD. I was not okay with a wall that was painted and they almost painted it three times till I was satisfied and that too only with a smile and determination to satisfy me. It’s been a while since I have been so satisfied with a firm's customer service. The guys that came down to lay the tiles, carpet, fix dry-wall and paint were all so professional. They come on time, do the job right, clean-up every day and leave on time. The documentation, contacting the insurance and working with them was all done seamlessly and with integrity. Most of all, I never had to follow up once for what was supposed to do, everything worked like clock-work. I am very satisfied and will never doubt one bit to call them for any construction / remediation work and most happily would recommend them to anyone. Josh – you and your team have truly set the gold standard for me. Thank you.

Darci Tipton

They did an amazing job! We were worried that we had mold that was causing our children to be sick. They came right out and inspected, referred someone that tested our air quality, and then advised us on what to do next. We had a wonderful experience and would use Servepro again!

Stephanie Holtorf

Josh and his team @ Servpro of Paradise Valley did an amazing job getting my house fixed up after a flood. Excellent customer service. Some of the best service I have ever seen. Josh was leaving to go out of town and still managed to get a team to my house within an hour after I called him. I highly recommend Servpro Paradise Valley.

michael ghee

Servpro came out to clean our air ducts. The technicians who came out were very professional, worked quickly, and very pleasant. I will use them for future needs.

Bernard Szarek

Could not have asked for better service and fairer treatment. Have used this company twice now. Once for a hot water leak that seeped into the laundry and bedroom before anyone noticed and once for a leaking pipe behind the shower wall. Both times received a quick response, professional treatment, quality work and fair prices. Highly recommend them for any service they provide.

Ralph Hamm, Jr.

I have used their services on 2 occasions in the last 3 years. This outfit not only knows what to do to solve and/or mitigate the problem but they completely understand the difficulty and trauma associated with serious water damage to one's home. Their support and professionalism was remarkable.