Is there a way to give zero stars? Because if there is, that is what this place would get. Yesterday I arrived at 5:50PM to pick up my son who was on the playground at the time. It was 50 degrees outside and when my son walked up to me I immediately noticed his jacket was wet. When I unzipped his jacket I realized his shirt was also VERY WET. His hands, cheeks, nose and chest were FREEZING. There were no teachers near the swing (where my son was), all of them were around the corner in front of the other playground. It wasn't until a teacher heard the gate and came around and told me to have a good day. I asked her about his wet clothes and she had no idea how he had gotten wet and at that time I found out that she changed him at 5:00PM and he was "dry" at that time. No one noticed my son had on wet clothes on the playground in 50 degree weather and couldn't give me an answer as to why or how he got wet. To me this is telling me that no one had eyes on my son for at least 50 minutes. After talking with several teachers, one of them rolled her eyes at me like I was overreacting. It was reported to the assistant director who called me the following day to inform me that she would "talk with her staff about the incident" following that conversation I was asked to pay my balance for the week. Nothing was done to reconcile for what my son experienced and asking me to pay my balance for the week was a complete INSULT. I would not recommend parents to bring their child to this facility not only because of this incident but because of several. My son hasn't been there a full month and I've already complained about 3 different incidents. One being, him not being cleaned properly at diaper changes and being sent home with poop dried up in his behind, the other being a diaper rash from the changing not being done properly. He's also always VERY HUNGRY when he gets out around 5:30. Please don't bring your child to Gateway Academy!