If there were more stars, these guys would deserve them. This place stood out for me for a variety of reasons when I first moved to Delaware a couple years ago, and they stand out for even more reasons today. My daughter loves it there, we both feel safe and cared for and the communication is always there.
In no particular order:
SCHEDULING THE YEAR: Flexibility with scheduling for school holidays and closures - home care providers are not always consistently available for half days, days off, snow days. They're open when schools close..and their communication about it is typically ahead of the school districts.
BUS: They have their own transportation. They drive safely, only to-from school and facility (never to stop to run errands) and they would never leave the kids in a car if they need to step into the school. (Yes, I had one kid not in Kindercare and I learned a lot about what I don't want.) They pick up the kids when there's inclement weather so I don't have to leave work abruptly.
ADULTS: They are all adults, though yes some look young. But importantly, they are not college kids looking for experience. Management operates like a team, teachers are professional with each other as well as the kids.
FOOD: They provide the food and snacks prepared in their kitchen. Just makes it easier, in my opinion.
SAFETY : There's key-code locks to access the kid areas. The playground area is their own, not shared. No kid can exit the grounds on their own, no parent can casually walk out a kid if they are not an adult on file. The teachers know the parents who pick up the kids or they are asking for ID.
FACILITY : They serve all ages from baby to probably 6th grade (I think?) and there's toys for all ages.The facility is highly structured and rooms are designed to be age specific; it's not a huge maze of a place, it's organized.
HOMEWORK: If you want your kid to do homework there, they will. And the teachers will actually help them.
CLEAN : They work with kids all day and they are constantly cleaning up, asking kids to help keep organized (and the kids do!!!). We know our kids are messy, but they do a great job managing the madness. They clean the toys regularly.
COMMUNICATION: Even when I don't like the communication, I appreciate it. Incident reports happen, and are generated consistently even when it's not a big deal (better to know, right). The teachers do not freak out about stuff unnecessarily, and they are very consistent with the kids, even kids who are difficult or differently-abled are treated with great compassion.
Plus, I know of no other providers who send an email to tell you if/when there was a kid in the facility with some kind of contagious illness and you should be vigilant in case they were in contact. The first time I saw that email I was concerned but then I realized that it was a precautionary email and yes, it helps me to stay aware of my kids health symptoms in a helpful light.
There are so many parents whose kids are there for years, school age kids were there since preK! And, not to name names, but there are several kids there whose parents work for the school district. So I feel like I chose well. :)