Reviews of American Home Furniture and Mattress - Santa Fe (Interior Designer)

Spencer Snow

They hover like flies while you are trying to look around. Not a pleasant place.

Martin Gomez

Purchased a clearance loveseat, sales people ok. Pickup personell need to be more people freindly.

Jerri Burk

I ordered new dining chairs They are high quality They were delivered as promised with the delivery men using utmost care and courtesy

Leah Latifzai

Had a good overall experience and the furniture looks great in our home

Joseph Wooldridge

Look for "big" Al there's an institution there and very helpful. Good selection in all ranges of prices.

Otto Moore

Good brand of furniture but takes time to be delivered. I would recommend them over Ashley's by any means!

Shirley Lopez

My sales consultant, Alfonso, was extremely helpful!

Drake Williams

Too long waiting on your point of sale

Kymberly Goff

While the ripped up, spotty floor makes this place feel a little run down, the people were super helpful. We went in to buy a mattress for my 4 year old and the employee was welcoming and helpful in finding something comfortable on a budget. She made it pretty quick and easy as well.

mark graham

I was greeted and the lady was very nice.

Karen Morris

Good experience purchasing a couch, loveseat & coffee table. Saleswoman (Lydia) greeted us & left us to look around without pressure. She made herself available as soon as we had any questions & even had people come move a coffee table over by the couch we wanted to see if it worked together. Delivery was also excellent. Very professional & polite guys. Only down side was waiting nearly 2 weeks for delivery, would have preferred sooner, but we live fairly far out & I guess they don’t come up here that often.

Heather Burke

Good stuff and GREAT prices

Trish C

Found what I was looking for.

Juana Lemus

DO NOT buy a bed at this store! I repeat DO NOT buy a bed at this store. The customer service is atrocious after you have made your purchase, Misleading and incomplete information. Bottom line I wish I had never made this purchase.

Rebecca Valdez

Great products and delivery service was quick and outstanding!!

Jackie Nielsen

This store sucks. It has the same furniture it's always had since 1997. Needs a major update.

Johnny archuleta

Monica Rael was very helpfully and a sweet heart

London

I stopped in to look at sofas - was approached by Andrew whom asked if we had any questions to let him know. I looked around for quite some time and ended up finding a sofa but what really impressed me was that Andrew had that perfect balance of helping without being obtrusive. It was a pleasure to work with him from the sales process to delivery. Thanks Andrew!!

Christina Ortega

I was very happy with the service and the product. Monica Rael was extremely friendly, helpful, and kept me informed throught the purchasing and delivery process. The couches are high quality and exactly what we wanted.

Nan Stewart

I have nothing but praise for American Home Furniture. Within minutes of entering the store with an idea of what I was looking for (red loveseats), I was having an engaging tour of their expansive store with a very knowledgeable sales representative. I found a pair (the last pair) of red loveseats-- just what I was looking for. The price was reasonable, the quality excellent. They were delivered today, and they have transformed my living room. The delivery men were super-- courteous and helpful in placing the furniture in the right location. Kudos to American Home!

Jennie Baccante

Vicki has sold us many pieces of furniture; she is an expert and fantastic person, too. Daniel, who is in the delivery department of the store, is also fabulous and goes beyond the call of duty. He got a full sized sofa into our car without blinking! Lots of furniture to choose from at this store! Highly recommend Vicki and this location of American Home Furniture on St. Michael’s.

Jared Baade

I am very disappointed from the service we received. I went in on Sunday, Oct. 20th. with my wife. We were looking at dining tables. The customer service there was poor. The women who helped us seemed like she did not want to be there and kept walking away from us. We found a table we were interested in and had a sales price tag on it. We wanted to buy it that day and we explained to this sales rep. She told us this was an old tag and would need to speak with manager. She yelled at manager from across the way. The manager did not want to help her right away. When the sales rep. asked if they could honor this tag that was STILL UP. The manager stated no and just walked off. The sales rep told us the manager said, "No", and the sales rep walked away from us not even asking if we needed other assistance. After that my wife and I just left because we could not believe the poor customer service we received and the MISLEADING Prices that are up! I have NEVER had this poor service before!

Sarb Jit Kaur

As long as you don't have old furniture to dispose of, then I recommend them highly. If you do need to dispose of the old furniture the new one(s) are replacing then I don't. Despite what the sales people said at the time of purchase, when the furniture was delivered, I was told that no they do not do that.

Adam Wolff

Barely any kid furniture

Chris Dodson

Really disappointed. Tried to buy a recliner chair, First was they had to deliver from Albuquerque, but couldn't tell me morning or afternoon. Then they said I could take the floor model but, no discount. When I explained that my mother just had a stroke and I lived out of town and we were fine on what ever day, i just have to know morning or afternoon, she replied by letting us know about the extended warranty we should buy on a recliner. With furniture stores going out of business everyday, you would think that customer service would be a priority. Its definitely not here. If you want to feel like your at at used car lot, then this is the place.

Linda Booth

Changing my review - buyer beware. They do not back up their products, even if you spend lots of $$$ with them. They just turn their backs on their customers and leave them with furniture that is defective and unusable. Very disappointed. Anyone want a 2 year old couch that is unusable because cushions are now concave and they won't fix it? Pretty sad way to treat a disabled vet and senior citizen. Shameful. Wish I'd never walked into their store.

Mary White

Everyone is very professional! They let you look around without hovering over you. They are ready to answer any questions! Delivery guys are wonderful!

Tamarah P. Mtz

Great place overall. I would have given a 5 star but it took a little over a month for our couches to be delivered because there was a part that needed to be shipped.

L MARES

I have always received courteous service and found some very nice things at American. We have been buying from American since we got married in 1966.

Ralph Fratta

Furniture is very dated and expensive for what you get in todays market.

Ariele LeGrande

Bill was super helpful and knowledgeable

Martin Medina

Sales strategy is based on maximizing commissions at customer expense. No efficiency in pick up procedures,staff is unable to locate sold merchandise.

Luna Parra

Cheepish, helpful workers, they gave free shipping if u ask nicely

Elizabeth Castellano

Was very satisfied all the way around the sales people were very helpful and courteous. Most of all I liked there honestly. The delivery people as well were very courteous and helpful I highly recommend this place for anyone looking for furniture.

Rip Lowe

Merchandise was exactly what I wanted. Price was well within reason.. Salesmanship and delivery were very professional.

joseph medina

The service and selection are just the thing if you're decorating. Look at the rug I got there. My kitty sleeping beside the rug.

Chip Upsal

A bit story stodgy

Georgann Taylor

I haven't shopped here for years and my recent experience in Santa Fe reminded me why I don't. When we entered the store, there were only 2 other customers. I saw many employees walking around but no one asked if they could help us. After 15 minutes I called out for help. I tentative saleswoman showed up in a couple of minutes. I picked out a table and chairs quickly and it took her a long time to check its availability on the computer. Then we had questions about leather couches and chairs, and again it took very long for the saleswoman to check the computer regarding colors. Then, she told us she was also working with another customer at the same time. When we were ready to check out, she took an very long time to ring up the items on the computer, triple checking each keystroke. After 3.5 painful hours, we finally left the store and will never return!

Annette Sanchez

the furniture is good quality and very beautiful

James Gurule

I would never again purchase anything from American Home Furniture. We purchased a very expensive southwest style couch, during our initial inspection the couch was in perfect condition. Upon pick up it was wrapped in plastic wrap, when we got the couch home the corner was damaged (torn) and the furniture decorative nail was missing. In addition, the couch was a sleeper sofa, when we finally got around to opening the sleeper, the mattress was replaced with a cheap extremely this mattress. I would never shop at this store again and caution anyone from shopping here as well, the store and it's manager is a total waste of a customers time.

David Kriegshauser

Friendly, no pressure, great delivery (saved my back!).

Edwin Hill

Exceptional staff who are very helpful. The store has a wide selection of quality items to choose from. The prices are very good. If there are any issues the staff resolves them quickly and satisfactory. I recommend this store and will shop here again soon.

James Naranjo

Monica Rael

Nancy Cabrera

I would definitely recommend anyone to come and buy furniture here. Monica was very knowledgeable of the items I was interested in. She was very patient with us and quick to answer any questions that we did have. Over all very pleasant visit.

Gregory Allen Lee

Lots of different styles to choose from and good prices.

Michael Druhan

Wide selection of standard and outdoor furniture. Attentive staff and competitive prices. Most items have to be ordered from the manufacturer so delivery can take weeks.

Linda Taylor

Great product and service all the way through delivery. Very pleased!

Kerry Young

Overpriced a bit and underpaid employees who rock.

Jose Garibo

Muy buen servicio y buenos muebles

C Fitzpatrick

Great mattress at great price, excellent professional service on delivery. The store and the product (Tempurpedic Luxe Breeze mattress) are highly recommended.

Virginia Williams

We've gotten a couch and a dresser here. Always good service, good quality, and good selection.

Ahki Kanye

Sofa arrived right on schedule, picked up at store. Feet were not attached and I couldn't find them, called the store and they told me where to look, right where they said. Also very helpful in the store without pressure. Thanks Lydia.

Cindy Romero

A gentleman came up to my husband and I while we were looking at a bedroom set. When my husband began to tell him that we had bought one here a few years ago, he walked off while my husband was in mid sentence, not asking us if we needed help, we were looking for a livingroom set. 4 years agi we spent about $12,000.00 on furniture at American and after the way we were treated by this man, we will never spend another cent. Went to Albuquerque and bought a livingroom set from a competitor of American Furn. You lost an $8 thousand dollar sale Mr. Rude at American!

Tara Piscitelli

Great furniture, we found EXACTLY what we wanted, and it was at a very fair price!

Ann Longmire

Very kind staff to show me every piece of furniture in the object I was looking for... Did not buy that day. But enjoyed the time at American Home Furniture.

Karen Joly

Never disappointed. From shopping, to purchase, to delivery, American Home associates have been professional, courteous, and extremely competent. In addition, we love the quality and look of our furniture. We do not hesitate to recommend this store for your home furnishing needs!

Pam Druhan

We had a wonderful experience finding items we needed for our new home at American Home Furniture. Tony, the salesman we worked with, provided helpful suggestions and ideas and we couldn’t have been happier. The delivery of everything came when expected and the delivery guys were polite and careful. We will definitely go there first when we need home furnishings.

Savage Burn

Be warned! First their delivery Truck hit my car and they denied it. Then one month after my warranty ran out on my recliner it the fake leather started cracking so I went to the store to see what could be done. The manager acted like it would be no big deal and make it right. I just had to wait for a call back. When that call happened, I was informed that they would send a repair man out and I would be responsible for the bill.

Loren Freyer

Was able to find everything we was looking for

Santiago Gonzales

Good place best furniture in town ask for lydia

Enrique Montoya

Sales lady claimed that minimum payment on a credit card would be the total balance / months remaining on the loan. NOPE. AHF requires 3.5% of the balance each month. Sales lady pulled the bait and switch on us. She told us that we would have a minimum payment of ~90 a month... and the bills are showing up for $180. Make sure you talk with the manager before your big purchase to ensure you understand your terms.

Robbi Jennings

DO NOT FINANCE ANYTHING!!!!! They use comety.bank. look at the complaints....my 12 month contract that was interest free....... Interest started at 7 months....then late fees also started at 7 months.....I had my auto pay through my bank. 7th month they added $47 interest 8th month they added $36 interest 9th month they added $42 interest I called and asked what the hell was going on, they said I paid late...I was on autopay I advised paid same day. Also payments were still going on but they added weird amounts of interest. I finally filed with the federal Reserve after $580 of fees were added before my 12 mth interest free account concluded. Management at American Home Furniture said they pass my complaint to management. They did nothing, they don't care. Comety bank, their finances company " reversed all" the charges after I filed. CAUTION using their interest free credit. Multiple complaints and American home Furniture does not care. I won finally but I shouldn't have to fight like this, no one should! I'm not going back after this. If this is their " after sales service"....…screw that!!!!! They'll take your complaint..... Oh your expecting a resolution? NO Shop elsewhere is my advise,!

Frances Armijo

Very knowledgeable sales personnel, and there was a good selection of furniture we were interested in.

David Priest

BE WARNED! Our complaint about chair problems have gone unanswered for a month. A guy showed up yesterday and ascertained that we had been sold a different model chair (2 actually) than we ordered. I described the problem in detail on several phone messages (you seldom get a human on the line) and the technician who arrived yesterday hadn't a clue as to the problem. We might get a resolution within two months. He doesn't know if he can even get the parts. We will NEVER try to deal with these scammers again. We were told by their staff (!!!) that the sales staff has a fairly high turnover and will say anything to make a sale.

Sonja J

I got new couches for my house and it was great. The salesperson went over all the details and spent the time to ensure I was getting the best deal for my dollar. Delivery was here when they said and my couches assembled (legs/cushions/throw pillows) and placed where I wanted them in a timely and professional manner.