BEWARE and don't be fooled - these aren't designers - they are catalog salesmen! If you have a simple room and want over-priced, run-of-the-mill options that match, they can definitely do that but if you actually need help with layout, design or have specific desires that don't fit the cookie-cutter options offered by their vendors, forget it. They repeatedly tried to sell me a rug size that was too big for the room even after I proved to them that it would over-hang into both the fireplace hearth (a fire hazard which they wrote off with "how often do you really use the fireplace") and, on the other side, into a main hallway. When I asked about a smaller (8x10) rug that would fit the space without those issues, they told me that 8x10 wasn't a standard rug size (it is) and that it would have to be 9x11 or 6x9 (because that's what their vendors sell) and then refused to even answer when I sent them a picture of a rug I found on my own about whether it would match the rest of the stuff I'd ordered from them. They tried to sell me a coffee table and end table that were clearly too big for the space (again, I had to borrow their tape measure and prove it to them) and they never bothered to actually do a scale drawing to ensure that what they were trying to sell me actually fit in the space (even though when I asked if the drawing the brought was "to scale" they said yes - it wasn't). They told me the sofa I wanted (large, tight back, two bottom cushions) didn't exist and, when a quick internet search proved what I wanted did, indeed, exist from a reputable company (Mitchell Gold Bob Williams), they tried to tell me that I was wrong to want that and instead tried to convince me to buy a three bottom cushion sofa with no less than eight back pillows on it and even showed me the catalog with the "available options" showing that it was the closest choice THEY SOLD that fit what I wanted, proving that it wasn't a design issue but merely that they would not discuss the design of or incorporate anything they couldn't provide from their own vendors (which was limited to the same blah choices you can find ANYWHERE). They DO NOT care about your room - only in how much they can sell you. Find a real designer that charges for their time and will work to find what best works for you or use the free design services offered by retailers - at least with them you know what you're signing up for.