Reviews of Anchor Design Co. (Interior Designer)

Barbara B

Based on the outstanding design work that Anchor Design performed on our Master Bathroom renovations, we selected them for our Guest Bathroom renovations, We chose different materials for the tile and vanity top but kept the same vanity woods. Our initial selection of the material for the quartz top on the vanity was very expensive and Anchor Design provided options that saved us several thousand dollars. Their work was exceptional and exceeded our expectations. Anchor Designs is now our go-to design studio for kitchen and bath renovations.

Kaitey L

Would never ever recommend this terrible company! I am blown away at the way we were treated after spending over $20K here! Michelle ordered the wrong cabinet finish. After months of planning, after having to order the most expensive cabinets in her show room just because they were the only company with a heavy white wash... having her bring the right finish sample to the job site, after every conversation and paperwork had the correct finish... she goes and puts on the order form, and then orders... the wrong one! It was a finish that she doesnt even have in her show room! Then when she was approached about it... she wouldnt admit it was wrong (despite all the pictures and paperwork showing it was wrong) and made no offer to fix it in any way shape or form! It didn't end there... the most expensive ones came with so many defects! The end cabinet had the side panel on backwards... so in order to fix it, Michelle sent over a decorative panel to place over it... now the cabinet side is 2x as thick as it should be and as a result, it is thicker than the counter top... yup... it looks fabulous for paying for custom cabinets. The molding to go along the top of the cabinets, was finished on the wrong side! She literally did nothing to fix any of this! No apologies for her ordering mistake.... no offer to fix anything properly.... no offer to find someone that could fix it. As recommended by the attorney general (among other things)... she is being reported to the BBB. They were appalled when they heard of her business practices! Run before you get screwed like we did! I would never ever recommend this company!!

Hannah Lightbody

While Michelle Chase no doubt seems like a nice person, this unfortunately in no way reflects her ability to do her job of custom cabinetry well. While completely remodeling our family camp in remote Maine to be year-round - where my father would spend his retirement - we chose and trusted Michelle of Anchor Design Co. to assist in the development of our new kitchen. The kitchen was central to the overall design, and therefore all other choices we made were based on the finish of the cabinets: the countertop, flooring, ceiling finish, wall colors, and additional furniture. The finish of the cabinets was confirmed verbally and in writing several times throughout our months-long dealing with Michelle. Even three days before the contract was signed, the finish was confirmed and correct in her draft. Somehow in those three days, the final contract was produced and an incorrect finish was listed. This incorrect finish was not even available to view in her showroom; we never considered it for our cabinets. She never sent us the final contract before it was to be signed - it was to be printed and signed in person by the individual paying for the product in her showroom. Trusting she had done her job correctly, and translated the approved draft to the final contract, my father took the long trip to Bangor to sign the contract and make the initial payment. The cabinets would take at least six weeks to be delivered, and another several weeks went by until they were ready to be installed by our carpenter. Our camp was not able to be lived in during this entire process. So only after the cabinets were installed did the finish mistake - and additional measurement errors - become apparent. I will take a moment now to further mention that the invoice she gave my father for payment after the contract was signed listed our correct cabinet finish. Further, if the mistakes had been caught earlier, perhaps we would have ultimately ended up with the correct cabinet finish, but our building schedule would have been set back months - potentially an entire year - as winter was approaching. After the errors became apparent, we contacted Michelle and she immediately defended, noting that she followed the signed contract regardless of any potential errors - of which she hardly acknowledged. She simply told us she thought the cabinets looked good - an easy thing to say for someone who has our family's money, and does not have to live with it. So when all was said, installed, and done, conveniently Anchor Design Co. was free of any liability to have done the expensive job we trusted her with correctly. If you choose to go through Anchor Design Co., be warned that you must double, and triple-check all work you are paying her to do - a wild inconvenience for any customer with little knowledge of designing and ordering custom cabinets. It is now years later, and we are still spending time, energy, and money trying to make up for Anchor Design Co.'s mistakes. I would not trust their ability to pay attention to detail - a skill paramount to custom jobs. As stated above, the finish and measurements were both obviously incorrect. Save yourself from this live-in nightmare, and spend your hard earned money elsewhere. It brings me no joy to leave this bad review. My only comfort is that I can maybe save other consumers from making the wrong choice in trusting this business with their custom needs.

Brian Bresnan

After much internet research, we selected Anchor Designs to plan our master bathroom renovations. They gave us valuable assistance in the selection of tile, vanities, and countertops. They were especially particular on the mixing and matching of colors of the wall tiles, floor tiles, and vanity wood/finish. Anchor Designs also provided guidance that enabled some cost savings without impacting the look and feel of the materials. Anchor Design provided a design that was much better than our original plan that enabled us to have both a much larger shower stall and a better-located shower door. Anchor Designs made numerous helpful suggestions, including one to use quartz countertop materials for shower shelves and threshold, which are easier to clean than tile or other materials. Lastly, Anchor Design has a great working relationship with our contractor, GC Renovations, and they coordinated well with each other on deliveries of items and design factors.