Reviews of Walter E. Smithe Furniture & Design (Merrillville) (Interior Designer)

Cristina Baltazar

Shopping for furniture is exciting not only when you find the right piece but when you have the right designer in the process. Keith Chamberlain at Walter E Smithe has been incredibly wonderful to work with. From the beginning he seemed to really understand what I was looking for. I loved his patience, his caring nature and love for design. Over the months of working together now on a third transaction, I feel I’ve gained so much more than furniture, I have gained a good friend. Thank you from my husband and I, it’s been such a pleasure ! We love our custom furniture! Thank you Keith !

Jessica Robinson

They are so friendly and they let you look around. Elevator takes you up to second floor where they have pop, water and coffee.

Jose Lorenzo

Fine furniture friendly salespeople. Selection includes both medium and high end goods

Gloria Gomez

Ginny is wonderful and so helpful!

Alexandria Martinez

The staff was very friendly and informative. Love the fact they are a custom furniture store , so the options are endless.

Lisa Hisson

Love the high quality and unique detail that a lot of their furniture has to offer. I enjoy checking out their online sale/clearance section for a great deal, too.

Lindsay P.

Overpriced

Yolie

I would like to thank Michele Ramirez for assisting me with choosing the fabrics for my Aven sofa and Ramsey ottoman. Michele was very helpful and patient, which made the process less stressful! Thanks Michele!!

Lorrie Dammarell

Brooke was absolutely amazing! Would recommend her to anybody. Thanks a bunch.

Brendan Mulholland

We got two chairs from here. All the people here were super helpful and seemed to want to give you as much stuff as they can for as cheap as they can.

Debi Griffin

Beautiful furniture, but pricey. Fell in love with an oversized sofa....but it wouldn't fit through our doors. Oh well. On to the next store.

Dan O.

I initially had a poor customer service experience with Walter E. Smithe and decided to that I wanted to cancel my order. Upon learning of the issue, the company demonstrated that they value my business and dealt with the situation. I was very impressed with how they handled it.

Melissa Bluett

Terrible experience with Walter E Smith. Can’t even begin to tell you how bad the customer service is. My order was late, they never called me about it! I spent 3 weeks calling them, leaving messages! No one would return my phone call and give me an answer! Still don’t have my order and they won’t let me cancel even when they were late delivering it, by weeks! Just bad experience with them all around! Don’t go there if you are expecting good service!

Cole Spolaric

Good quality furniture and service. Pricey, but you are paying for the quality. This store was a little sparse on it's offerings since the top floor became a clearance outlet.

Jerry Kirby

We worked with Michelle R. From Walter E Smith about 2 1/2 years ago when buying some furniture for our new downsized home. She was a delight to work with during that time. Her ideas, her ability to listen to our needs and wants, and arrive at the design feel we were looking for was incredible. Recently we decided to add a few new items, and we chose to return to Walter E. Smith, and sought Michelle’ s insight and talent again. She has been great. With her help, we made a long and short term plan. Once again, we were extremely pleased working with Michelle. Walter E. Smith has been phenomenal assisting us with questions about care of the furniture, and quickly responded to any concerns we have had. Their service and guarantee of the items we purchased were what we had hoped for and more. A great designer and Walter E. Smith, are why we went back a second time without hesitation. You will love Michelle, and their furniture speaks for itself!

Jovanka Egic

I am so impressed with the service that Brook at the merrillville store demonstrates each and every time I was there. She goes above and beyond to provide excellent customer experience. I have referred her to my family and friends and they all had wonderful experiences.

L Cerven

We wanted to update our family room, and weren't sure where to start. We worked with Brittany Mikolajczyk and she was excellent! She was attentive, took the time to come to our home, understand our tastes, and helped us design a fresh new look. Our family room never looked better. Ordering and delivery was simple and the service was excellent. The furniture and accessories are high quality. We had a great experience and will recommend Brittany and Walter E. Smithe to our friends and family without hesitation.

Amy parsons

We have made two important purchases at WES and both times have worked with Michele Ramirez. She is professional and has excellent taste and knowledge. She has helped transform our living room into a beautiful, comfortable living space for our family. She helped in every aspect from design ideas to pricing and we would highly recommend her. We also love the furniture quality and feel that we have made an excellent choice.

Jane Kaiser

Quality furniture.

Lawana Israel

Nice furniture, but shipping to Colorado was quoted at $799 for 1 item and/or 10. They only ship to Indianapolis 1 day a month and Fridays ONLY. If you pick up the item up.... you yourself must carry it out of the store (employees/designers are not able) unless it is a Friday between 10 am at 12 pm. TOO many restrictions and unwillingness to cater to customer's specific needs. The manager is trying to refute a full refund even though I have not received any product, by offering help to carry out the furniture AFTER the terrible post-sales service.

Marla Olthof

We bought two chairs and I absolutely love them. They fit perfectly in my home, and we get a lot of compliments on them. Keith is a good listener, was responsive to our style/preferences, and is friendly and helpful. He was easily accessible by text for quick answers to our questions about pricing, size or color options. I would do business with him in the future.

Judy Duncan

Walter E. Smithe always provides quality furniture and excellent customer service. Worked with Michele at the Merrillville location and was very pleased.

gayle pierson

From beginning to end our shopping experience at WES was wonderful. Our designer at the Naperville location, Kerri Murphy, went above and beyond our expectations. Our furniture arrived yesterday and it is perfect. We will be returning for future shopping with Kerri. She was very professional and a joy to work with.

Peggy Hinckley

Brooke Nohr of Smithe Furniture Design was a terrific consultant. She helped me problem solve my furniture needs, was helpful without being pushy, and offered furniture design options based on her training. Her professionalism impressed me. I would recommend her services for a quality experience.

Steven Caudle

Michele was very nice and helpful and we always like Walter E Smithe

Tysyn Contreras

Expensive very expensive but great quality

Mary Bills

Can't say enough about my experiences with Walter E. Smithe and their designers. I have worked with two designers, the first being Gayla Pressner when I was looking for furnish my new home and later on and currently with Joe Bardoczi. Can't see myself purchasing furniture from anywhere else. Their designers have assisted me with picking paint colors for my walls, drapes and most currently fabric for upholstery covers. Every service you can imagine is provided by one store and by my designer. Thank you Walter E. Smithe.

Erik Novotny

Won't be back....

betty SmithVendramin

I went into Walter E. Smithe with a plan to redecorate a room around a picture. I had no idea about the furniture or accessories I would use. I'm a senior citizen, so this was totally overwhelming for me. I met with designer Teresa Lekan. She was very patient and more than willing to take all the time I needed to select the items that would accomplish my goal. Teresa was very helpful in decorating the entire room, not just selecting the furniture. I've always been more traditional, but with Teresa's ideas, the room I had hoped for, is now a reality, and not something I could have accomplished on my own. I'm very pleased with the quality of Walter E Smithe furniture, and would definitely choose them for any future purchases.

Lynn Fisher

Keith C. was a pleasure to work. My husband and I came to look around and we never felt pressured. He allowed us to look without any worries. The fabric we selected was no longer available. He called and set up an appointment and texted me with other options. Today Keith designed fabrics with colors and textures I never would have chosen. I am so excited to see the end result. We are sure it would be amazing. I would definitely work with Keith and Walter E. Smithe for my next project.

Debra Woloch

My parents always told me "You get what you pay for." They were right! We met the most wonderful designer, Odeka Pollard, at the Merrillville store. Odeka is a gem! We trusted her completely, which doesn't always come easy. She designed a living room for us that we just love, love, love! The furniture is wonderful and we know it will last for years. This experience was a splurge for us, but now that we have our new living room, we are sure we made the right decision purchasing quality furniture. Thanks Odeka for your efforts and time to truly understand our wants and needs, and for being such a wonderful designer!

Kathy Gjeldum

Michele was just incredible and so very patient with me. She offered so many good suggestions and worked so very hard to stay in my budget. There was NO PRESSURE to purchase and she went above and beyond helping me to get where I needed to be! Thanks Michele! I will be back. W.E.S is darn lucky to have you representing them.

Robert Toth

Michele was very helpful in making our choice. She did not pressure us, but guided us following my wife's suggested needs. When additional purchases are made she will be the one we call. Bob and Donna Toth

Sophie Ketcham

Huge selection of high quality furniture and very friendly helpful staff!

Carolyn Hooker

I enjoy my shopping experience each time in the Merrillville store. My favored salesperson/designer is Keith. He is always willing and able to assist me with developing my design ideas. Plus, the furniture is beautiful and I have been taking advantage of the sales. Carolyn Hooker